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High Anger Level (Punctuation symbols below are acoustic and not grammatical: question marks appear mid-sentence to indicate an upward query at that location point in the dialog; if inflection has risen an exclamatory marker is used) Caller: Absolutely unbelievable! What is your? name

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Presentation Transcript

High Anger Level

(Punctuation symbols below are acoustic and not grammatical: question marks appear mid-sentence to indicate an upward query at that location point in the dialog; if inflection has risen an exclamatory marker is used)

  • Caller: Absolutely unbelievable! What is your? name

  • Agent: Mr. Smith

  • Caller: Well! I intend to take this much further…This is just absolutely ridiculous!

    Descriptors (“absolutely unbelievable” “absolutely ridiculous”) have “high

    salience value” (they co-occur with the emotion class “anger” or “surprise” as

    opposed to a low salience value ascribed to more neutral words, such as

    “continue” or “yes”); yet there are still no “catch” phrases/keywords in dialog

    to signify an irate caller


Training

(conversational speech)

SPA Parsing

Structure

SPA Tool

(Data Mining)

Audio

input

SR

Microphone

Speaker A

SPA Parsing

Structure

Suspect

Decision Making

Identified

Speaker

SPA Tool

(Data Mining)

Audio

input

SR

Speaker B

Hardware

Hypothesized identity

Software

Speaker identification and verification

Professor Hemant Patil (Assistant Prof. DA-IICT)


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