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  1. Quality Management In Education: Dr. Manish Semwal

  2. Institutional Organizational Structure THE Management ____________________________________________________________________________ • Principal • Education’s Quality • Assurance • HR/ Teachers training/ Publishing • Bursar • Maintenance • Food Court • Cleaning Finance Controller Security Transportation _________________________________________________ VP ss IBDPC MYPC MYPS PYPC PYPS UNC __________________________________________________. Faculties HODS

  3. Mapping: Total Staff

  4. Infrastructure

  5. Quality Objectives • Maintain and improve the standards of world education, QMS and EMS • Achieve full compliance with applicable quality requirements. • Invest in specific Educational Projects to enhance quality of education. • Improve communications, trust, and relationships with stakeholders on quality management and education. • Make school as a learning community based on open standards, suggestions and improvements by stakeholders and affiliated organization for giving quality global education. • Assist local schools network with their present global educational support and responsibilities through the provision of support and sharing to meet the more complex educational needs, • Organize various educational & environmental activities, action plan and awareness program related to quality education and environmental conservation.

  6. A Systemic Model of Education Axis of Processes Main Processes: Quality global education, Managerial Processes: strategic mng, quality mng, resource mng, performance mng, information mng, etc. Support Processes: maintenance, acquisitions, investments Axis of Needs/Requirements Knowledge Needs: competence, innovation, assistance in solving specific problems of stakeholders Axis of Services/ product Study Programs, Teaching- learning resources Counseling Contracts Axis of Furnishing Organization Human resources, infrastructure, information System and managerial mechanisms

  7. The Methodology Legal/Official Aims: to create an adequate international and national framework meant to improve the quality of education in Indonesia and its compatibility with the International standards of performance. • Three fundamental domains of organization and functioning in GMIS are taken into consideration in insuring the quality of education: • Institutional Capacity • Educational Efficiency (projection of objectives and results, and organization of the framework of learning accomplishment ) • Quality Management centered upon those strategies, structures, techniques and operations enabling the GMIS to demonstrate that it evaluates its performances of quality insurance and improvement, and its systems of information demonstrate the results of the learning and research processes.

  8. A Systemic Approach of Educational ProgramsPlanning – Implementation- evaluation Requirements of Competence Geographical Area Specific Domain Technology, Management, Tendencies Evaluation Study Programme Offers Human and Technical Capability Policies and Mechanisms of Leadership (Planning, Control, Improvement Requirements of Competence Evaluation Specific Requirements of Competence Capability Leadership System Specific Competences Specifications and Requirements for the Teaching and Learning Process Evaluation Specifications (Ed. Plans, Analytical Programms), and Requirements Leadership System Specific Competences Evaluation

  9. Development Plan and strategies • Process improvement actions • Quality Management system and improvement actions • Service improvement actions with QMS Compliances • Communication focus • Record maintenance

  10. Process applied to enhance quality • Target Mapping. • Awareness and involvements. • Data collection and trend analysis • Audits for improvements • Communication Activities • Review Performance of Staff • Corrective action plan

  11. Category of Output quality Review A = Category of Related Quality management System : - Adequacy of Work Instruction & Procedure. - Implementation of Work Instruction & Procedure. B = Category of Related Quality service to stakeholders:- - Dimension. - Appearance. - Electrical characteristic/function. C = Category of Related to Resource . - Employee needed. - Employee competence - Support facilities. - Financial Needed.

  12. Achievement Criteria of Output 1 = Poor If Achievement 0 % ~ 69% 2 = Fair If Achievement 70% ~ 89% 3 = Satisfy If Achievement 90% ~ 100%

  13. Aspect Evaluation Total Output (Achievement) :A = Related of Quality Management System Achievement : 2.8 (Satisfy)B = Related of Quality services to Customer Requirement Achievement : 2.3 (Fair) C = Related of Resources Achievement : 2.2 (Fair)Conclusion : School get Grade Satisfy for Related Management System, and Fair for Related to Services & Related to Resources.

  14. Example of Recommendation and suggestions

  15. 1. Audit Result X = Dominant factor of problem in each input. - = No problem in each input,

  16. 2. Customer Feedback

  17. 3. Process Performance and Service Conformity(Quality Objective/Target) Provide good quality service which meet with stakeholders specification and requirements and obtained legislation

  18. 4. Corrective & Preventive Action Status. None is identified in internal audit

  19. 5. Follow up Last Management Review

  20. 6. Internal & External Change in scope of QMS

  21. Complaint Mapping and Improvement Example: July 10 2013

  22. Complaint Areas

  23. Overall Review Performance of faculty and staff (1-3) Example: End of Term- May 2013

  24. Overall Performance Rating of Teachers and Staff

  25. Enriching school QualityExample: First term 2013

  26. Recent Achievements

  27. Thank You