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Total ‘Student Experience’ Benchmarking: . What is it?. Tool to deliver; Internal & External Benchmarking of “Student Experience” from module to whole instituition, alumni and employment status Compare data across institutions Year on year trends Driver for quality improvements

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Presentation Transcript
what is it
What is it?
  • Tool to deliver;
    • Internal & External Benchmarking of “Student Experience”

from module to whole instituition, alumni and employment status

  • Compare data across institutions
  • Year on year trends
  • Driver for quality improvements
  • Marketing collateral for courses / institutions
  • Greater insight than National Survey
why do we need it
Why do we need it?
  • Institution Benefits
  • Student Benefits
  • Staff Benefits
benefits to the institution
Benefits to the Institution
  • Use information to develop Key Performance Indicators to improve the service to their customers and measure the distance travelled over a time period.
  • The analysis is robust and reliable as only similar institutions are being used as comparators.
  • Identify areas of concern in detail
  • Use to maximise resources through an understanding of where they need to invest.
  • With an effective continual improvement strategy, the quality of service offered to their customers should be improved.
  • Effective Marketing Data can be produced as the analysis will show where the Institution differentiates itself from its competitors.
  • Improved performance within the National Student Survey League Table
  • Cost-effective approach to large scale questionnaire administration
benefits to the students
Benefits to the Students
  • Simple method of completing the Module Evaluation Feedback forms via web
  • A platform for students to inform the institution where investment is required.
  • A confidential system for students to use to voice their opinions and without concern.
  • Receive improvement services due to the institutions continual improvement programme.
  • Institution can act on findings to ensure that students expectations are being met.
benefits to the staff
Benefits to the Staff
  • Method of understanding which elements of teaching they are doing well and also where they need to improve.
  • The elimination of paper-based methods and their associated work-loads.
  • Reduced inputting errors offering more reliable data.
  • It will inform staff what elements of their teaching influences the performance of students.
  • Staff can ask “bespoke” questions unique to their course
  • A reduced requirement of additional surveys due to comprehensive level of analysis.
how will it work
How will it work?
  • To Benchmark Internally and Externally where Learners are realising an enhanced Student Experience.
    • Accounting for Student Background
    • Comparing certain ‘Profiles of Institutions’
  • To identify what influences Learner Perceptions prior to the National Student Survey in their Final Year.
  • To enhance the experience of existing and future students through identification of ‘areas of concern’.
  • To provide strategic information to Institutions into understanding where they are different.
  • Identify any significant correlation between elements of Student Experience and Performance at varying levels of the process.
the integrated approach
The Integrated Approach

What elements of the Student

Experience are influencing the

Student Performance and their

Employment role after completing


Phase One ‘Value Added’ Analysis

Phase Two ‘Value Added’ Analysis

**(based on comparable students)

how is the data presented
How is the Data Presented?
  • Easy to use Web based graphical interface
  • Clear results presentation
  • Simple menu driven navigation
  • Flexible results filtering and refinement

Simple menu driven navigation of result areas

    • Institution to module level
    • Internal or external benchmark comparison
    • Student experience factors

Flexible result filtering and refinement

    • Student types – e.g. full/part time, gender, nationality
    • Entry status – e.g. entry qualifications, previous institution
a continual improvement programme


Student Year 1



Student Year 3



Student Year 0



Student Year 2



Student Year 4


Year 1

Year 2

Year 3

Year 4






Module Evaluations / Course Questionnaires



(Phase Two)


A Continual Improvement Programme

Employ 1

Employ 2

project summary
Project Summary
  • Enables HEIs to benchmark their Student Expectations
  • Drives Key Performance Indicators
  • Tangible Benefits to All Stakeholders
  • Continual Improvement Programme
  • Improved Performance in the National Student Survey Table
  • More Robust Reporting