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Improving the Hotel industry

Motivating Employees. Improving the Hotel industry. By Kellye Brown. Problem: Solution:. Dissatisfied workers in the hotel industry. Provide workers with more incentives and reward programs. Nature of Work. Manager Main work objective

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Improving the Hotel industry

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  1. Motivating Employees Improving the Hotel industry By Kellye Brown

  2. Problem: Solution: • Dissatisfied workers in the hotel industry. • Provide workers with more incentives and reward programs.

  3. Nature of Work Manager • Main work objective -Keep the hotel running efficiently, oversee different departments, and ensure the guests happiness. • Hours -Managers in the hotel industry can expect to work long hours and many nights and weekends.

  4. Nature of Work Workers • Hours -Long hours. -Work is unappreciated. • Work -Work may be extremely repetitive and may often feel underappreciated.

  5. Principles of Management • Define objective - Improve employee relations by clearly detailing and explaining what their objective is for working with the company. • Accept responsibility - It is the duty of the administration and the manager to accept responsibility for the lack of employee satisfaction.

  6. Principles of Management • As a manager I need to find out why my employees are dissatisfied with their job and are unhappy. • The employees job satisfaction has a direct link to their work and ultimately the consumers happiness.

  7. Who Moved my Cheese • Scurry: was always motivated to keep going and never getting to comfortable • We need managers who are willing to accept change and be able to move forward and who can also motivate their team. • Haw: knew that he needed to change, but wasn’t comfortable with the change • At times it may be hard to change, but managers need to be able to detect problems and fix them quickly.

  8. Why Add Incentive • Hotel workers often work repetitive jobs and feel underappreciated. • Adding rewards that make the individual appreciated would have tremendous effect on the work output. • No matter how simple the job, everybody likes to be appreciated.

  9. Cycle of Adding Incentives

  10. Graph Explained. • I developed this graph because I believe that rewarding employees would lead to higher job satisfaction and therefore happier employees.

  11. Impact on Industry • Happier employees would translate into better service and thereby happier guests. • Happy guest give good reviews and are likely to stay in your chain of hotels again resulting in higher revenues.

  12. Citations • Carrington, C. M. (October, 2008 13). Life is good: how a focus on satisfaction can improve business results. Call Center Solutions, Retrieved from http://www.tmcnet.com/scripts/emailpage.aspx?PageEmail=http%3A%2F%2Fcall-center-software.tmcnet.com%2Ftopics%2Fcall-center-solutions%2Farticles%2F42676-life-good-how-focus-satisfaction-improve-business-results.htm • Bureau of Labor Statistics, U.S. Department of Labor. (February 2010, 8). Occupational Outlook Handbook, 2010-11 Edition, Lodging Managers, retrieved http://www.bls.gov/oco/ocos015.htm • Bonafede, B. (2008, December 5). Experts identify top 10 issues facing hospitality industry. BNet, Retrieved February 8, 2008, from database.

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