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Shared Services Canada: An Update on Transformation Initiatives ITAC February 12, 2013. SSC Service Transformation Model. Transformative by design. 2. Transformation Methodology. Plan. Build. Operate. Service Strategy & Service Design. Service Transition. Service Operations. Step 1:
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Shared Services Canada: An Update on Transformation InitiativesITACFebruary 12, 2013
SSC Service Transformation Model Transformative by design 2
Transformation Methodology Plan Build Operate Service Strategy & Service Design Service Transition Service Operations Step 1: Current State Step 2: Requirements Step 4: Plan and Procure Step 5: Execute Step 3: End State • Inventory • Application Map • Networks Map • Case Studies, Industry Trends • Requirements Analysis • Engagement Strategy • Target Architecture • Target Organization • Service Delivery Model • Consolidation Strategy and Plan • HR Strategic Plan • Change Mgmt. Plan • Business Case(s) • Progress Reports • Benefits Reports Management (enabling services such as HR, Finance and Procurement among others)
DCC & Telecom Transformation Strategies Reduce Standardize Key Driver: Capital refresh lifecycle Modernize • Commoditize
Conceptual End State – Simpler, Safer and Smarter Allies(+International) Internet Virtual Private Cloud Canadians Businesses Governments GC Network Regional and International Carriers(377,000 users; 3500+ locations) Public Servants GC Offices Production X Production Y Business Continuity Enterprise Security Sensitive Data Enclaves Development Centre • Separate Development Data Centres for best support of application development • Leading practice to ensure strong segregation of production environment from non-production Geographic Diversity • Data Centres in pairs for high performance • Data Centres in diverse locations for disaster tolerance Development
Schedule for DCC and Telecom Transformations Step 1: Current State Step 2: Requirements Step 3: End State Step 4: Plan High-Level Detailed Step 5: ExecuteWave 1 Step 5: ExecuteWave 2 Plans Step 5: ExecuteWave 3 Program Management: Project Management, Reporting, Communications, Governance, Stakeholder Engagement, Finance Sep. Dec. Mar. Jun. Sep. 2014 2016 2018 2020 2013