Performance Management 2 MANA 3320. Dr. Jeanne Michalski firstname.lastname@example.org. Performance Management. Methods used for performance evaluation. Conducting an effective performance appraisal interview. Appraisal Forms. “Least important elements of the appraisal process”
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Dr. Jeanne Michalski
Process of developing the rating system is more important than the system itself.
FIREFIGHTING STRATEGY: Knowledge of Fire Characteristics.
Uses future results as performance targets
Challenge is setting goals and measures
Appraisal forms tend to be very simple
Still need a rating scale
Example - 5 levels
Consistently exceeds expectations, exceeds expectations, meets expectations, does not meet expectations, does not meet any expectations
What determines human performance in any situation?
Performance = f (Ability, Motivation, Environment)
Goals / Expectations
Boredom / Frustration
Equipment / Materials
Rules and Policies