Tripointe Customer Services Guide

1. Tripointe Customer Services Guide

3. To access the Tripointe website, enter the following URL into the Address bar on your internet browser: http://www.customercommitted.com/tripointe.aspx To access the sections of the website, click on the section headings. Information about building events and maintenance will be posted in the News & Notes section. Regularly used services or sections are accessible in the “Quick Links” section for you convenience. Simply click on the link to access them.

4. To save the website to your Favorites, click on the “Favorites” menu and select “Add to Favorites”. Select where you would like to save the website and what you would like to call it and click “OK”. The website will be saved in your favorites for easy access. Next time you need it, simply click on the “Favorites” menu and select it.

5. Angus Work Order SystemCustomer Guide

6. You may log into the Angus work order system by clicking on the link from your building’s website OR by visiting http://www.ng1.angusanywhere.com/Tenant/IrvineCompany/IrvineCompany/default.aspx. Once you arrive at this screen, please enter your Login Name and Password to begin. Note: If you forget your password click on the underlined words Click Here to request it via e-mail or call your management office directly.

7. This is the Service Requests screen. It is the default screen you will see when you log into the Angus work order system.

8. You may quickly view work order requests and their status. To change the view, you may select from the following options by using the drop down boxes shown here and then clicking Search.

9. To sort the data by request number, date submitted, status, etc, please click on the corresponding column header.

10. The only information that should be changed on this screen is: Phone, Fax, E-mail, Username, and New Password. Please DO NOT change any other fields without contacting the management office. To save your changes, click on the “Save” button.

11. To place a work order, click on New Request. (From the “My Profile” screen, click on “Service Requests” to return to the main page.)

12. This is the New Requests screen.

13. The Property, Building, Floor & Suite, Priority, and Date Required fields should default for you. Please use drop down boxes to change these fields only when applicable.

14. You must select the Request Type and enter Details.To send the work order, click on Submit. NOTE: By selecting the proper Request Type you will help ensure the appropriate team member is dispatched to address your service request. In the event of an emergency, DO NOT use the work order system. Please call the management office immediately.

15. Tenant Managers have access to an Administration section. This allows the Tenant Manager to give system access to employees (“Colleagues”). To give an employee access, click on New Colleague.

16. Fill in the General Information for the employee you would like to add. If your company occupies multiple floors or suites, you may designate a specific floor or suiteforthe employee to place requests for. Enter the employees Username and Password (if they already have access to the After-Hours Air System it is a good idea to use the same login information). Under Permissions, check Active and Can Request Service to enable their account. If you would like the employee to receive an email with their username and password, check the box. To submit the information, click Save.

17. To view the employees with access to the system, click on My Colleagues. To view work orders requested by employees, click on Service Requests and then All Requests. Requests can be searched for by Colleague, Submitted, RequestType, and Status.

18. To change your profile, please click here.

19. This is the My Profile screen.

20. To Sign Out please click here. Note: Your session will time out after 60 minutes of non-use. At that time, you will be asked to re-enter your Username and Password to log back into the system.