Technical Assistance: Who? What? Why? Where? When? And How?

1. Technical Assistance:Who? What? Why? Where? When? And How? Catherine R. Liemohn, Interim Director Beverly A. Tyler, Associate Director Community Health Systems Development August 2007

2. What isTechnical Assistance? Most importantly, it is a relationship with someone to share the journey of your HRSA grant

3. What that means to you is… • You will have an ongoing relationship with a Technical Assistance Provider • There will be a process to collect information, set goals and deliver concrete services to your network/collaborative aimed at achieving your grant goals and objectives

4. What are the TA Services? • A Technical Assistance (TA) Provider is assigned to work with each grantee throughout the coming year • You will have regular telephone and email contact with your TA Provider and once a year you will meet personally • TA Providers offer strategic, targeted and flexible assistance in many areas • Most requested areas: • Board/Leadership Development • Community needs assessment • Community engagement • Social marketing/health promotion • Evaluation & monitoring • Strategic & Sustainability Planning • About providing models of who has come before you so you do not “re-create the wheel” • Connections to peers across the country

5. Examples of TA Assistance • Your TA Provider can help: • Connect you with other grantees/communities who are working on similar projects across the country • Identify “models that work” • Your TA Provider can facilitate: • Strategic planning sessions • Network/collaborative deliberations • Your TA Provider can consult with you about your approach to : • Network design • Program implementation • Community outreach • Sustainability • Evaluation

6. GHPC’s Rural Health Experience • Operations Development • Program Development • Access to Care • Health Status initiatives • 7 years • 120+ communities • 70+ regional networks • 15+ state consultations

7. GHPC’s Rural Health Experience • Developing start-up operations • Designing & implementing programs • Improving access & availability of health and human services • Facilitating leadership development programs for boards and key stakeholders • Program Evaluation • Sustainability Planning

8. Step by Step • Introduction to your Technical Assistance Provider • Telephone interview • Site visit • Ongoing support

9. Step 1 – Assigning TA Providers • Your TA provider is assigned by expertise and experience to best match your program areas • You will meet with your TA Provider in the “Meet your TA Provider” session today • Expect to hear from your TA provider again

10. Step 2 – Telephone Interview • Your TA Provider will thoroughly review your grant application before calling you • She/he will ask you questions based on the review of your grant application • You should be prepared to identify your critical issues and discuss: • History of your community/network • Goals and objectives • Community/partner engagement • Sustainability • Evaluation methodology

11. Step 3 – Site Visit • Next, you and your TA provider will jointly decide on which areas to focus on and set up a date, time, and place for a site visit • Many will be one-on-one site visits at your location • Some could be a forum among several grantees in same region with similar concerns • And, it could be skills-building and peer mentoring workshops conducted at GHPC in Atlanta

12. Step 4 – On-Going Support • Contact on a regular basis • email, telephone, conferences, etc. • Focused on objectives generated for/or at your site visit • Will conclude with a closing assessment at the end of TA period

13. Other Technical Assistance Resources • Technical Assistance Program Website: • http://networkassist.ruralhealth.hrsa.gov • Calendar of events • Contact information • Links • Frequently asked questions • Tools and resources • Archived conference calls and related materials • Quarterly Tele-Seminars: • Topics chosen based on grantee need and request • Presenters include experienced grantees, as well as national experts

14. Georgia Health Policy Center • We are here to help…. • Contact us…. Georgia Health Policy Center 14 Marietta Street, Suite 221 Atlanta, GA 30303 Phone: 404-413-0314 Fax: 404-413-0316 • Your Community Health Systems Development Team at GHPC Beverly Tyler Catherine Liemohn (404) 413-0288 (404) 413-0295 btyler@gsu.eduliemohn@bellsouth.net

15. The Technical Assistance Team Eric Baumgartner Rachel Ferencik (504) 813-3688 (404) 413-0307 etbaumgartner@bellsouth.netrachel@gsu.edu Ethan Joselow Lynne Kernaghan (404) 413-0299 (478) 474-0095 ejoselow@gsu.edukernaghanl@cox.net Glenn Landers Catherine Liemohn (404) 413-0294 (404) 413-0295 glanders@gsu.eduliemohn@bellsouth.net

16. The Technical Assistance Team Amanda Phillips Martinez Pearl McElfish (404) 413-0293 (479) 264-8690 aphillipsmartinez@gsu.edupmcelfish@cpgclinics.com Karen Minyard Joann Ort (404) 413-0296 (614) 519-6736 kminyard@gsu.eduJhowland@columbus.rr.com Chris Parker Mary Ann Phillips (404) 413-0311 (404) 413-0298 chrisparker@gsu.edualhmap@langate.gsu.edu

17. The Technical Assistance Team Bernette Sherman John Shoemaker (404) 413-0302 (888) 331-0529 bernette@gsu.edujshoemaker@eyequotient.com Beverly Tyler Karen Wakeford (404) 413-0288 (229) 889-9632 btyler@gsu.eduwakeford@mchsi.com Jill Ward Stacey Willocks (706) 773-0431 (404) 413-0308 jpward@mindspring.comswillocks@gsu.edu

18. Thank you Meet with your TA Provider …Now!