OARnet Member Surveys

1. OARnet Member Surveys

2. CIO/CFO Surveys • IT Survey – February 2009 • Issues facing IT organizations in Higher Education • Identify the requirements/needs of IT organization • Develop a framework for shared services and aggregation possibilities in conjunction with OBR • Budget cuts implications • Data Center Survey – March 2009 • Establish a baseline of data center operations in higher education the across the state • Determine the needs for additional data center resources • Identify potential for collaboration to meet statewide demands

3. Products and Services Survey Results

4. CIO Survey Results • 54 respondents to the survey from all technical leaders for USO & OARnet members • 25 USO Schools, 29 OARnet member schools • Top 4 services which could be shared services or hosted: • Learning Management Systems • Video Conferencing • Email • Help Desk Software • Schools planning for major consolidation or virtualization in the next three years: • 62% of them (9 four-year and 7 two-year USO colleges & universities; 12 OARnet members)

5. CIO Survey Results • Top 4 services & products which schools would take advantage of in an aggregate shared product consortium: • Microsoft • VMware • Cisco • Banner • University and College technology cuts in dollars: 0-5% cut : 56.5% (9 four-year, 3 two-year, 14 OARnet members) 6-10% cut: 32.6% (6 four-year, 5 two-year, 4 OARnet members) 11-15% cut: 2.2% (1 OARnet member) 16-20% cut: 4.3% (2 OARnet members) 20+ cut: 4.3% (2 OARnet members)

6. Data Center Survey Results

7. Data Center Survey Results • Estimated Total Raised-Floor Space, Cooling & Power Space per school: • Up to 15,870 Sq Feet • Office Space used In the Data Center per school: • Up to 5580 sq ft • Extra needed SQ footage for raised-floor, cooling, and power space for a shared data center per school: • up to 3000 sq ft each • Needed Office Space in a shared data center per school: • up to 5640 sq ft each 11

8. Data Center Survey Results • Estimated Staffing (10-18) (in order of priority) • System Administrators • Network Administrators • DC Manager • Security • ERP administrators (DataTel, Peoplesoft, Banner, etc.) • Database Administrators • Monthly Costs of Staffing: $86-580k • Monthly Power Costs: $88-625k 12

9. Data Center Survey Results Other: DC Manager Security ERP Admins 13

10. Data Center Survey Results 14

11. Data Center Survey Results 15

12. Data Center Survey Results 16

13. Data Center Survey Results 17

14. Upcoming projects • VMware POC test bed • 35E Chestnut building (LAN/WAN, VoIP) • Shared procurement • Cisco, Microsoft, Oracle, VMware, Data-Tel, etc • RFPs/RFIs – Web conferencing, Helpdesk • Federated Authentication • E-mail • FY ’10 budget building for Education Technology division

15. Shared Services UpdateDenis Walsh

16. Shared Services Update • Demonstrate the value proposition of the Chancellor’s shared services approach in the acquisition of services for higher education. • Reduce the current and future operating cost for all education through aggregate purchase of VMware products • Expand program benefits through the inclusion of all levels of education • Serve as the blueprint for expanding this concept into other services and other eligible entities

17. Shared Services Partners • Higher education is now ordering services. • Kudos for the Chancellor’s program as it compliments their efforts to reduce costs. • K-12 community is also participating and has expressed their appreciation for the cost savings associated with the shared services program. • Meetings are on-going to determine how state and local government can be included to further expand the benefits of the program.

18. Shared Services Status • Based on the success of the VM program other potential areas for shared services are actively being explored, areas such as: Microsoft, Oracle, Cisco and HP. • Collaboration efforts are being developed with the Department of Administrative Services to identify and prioritize potential products and services as we continue expansion of these efforts.

19. Connect Appalachia and FCC Healthcare Update

20. Connect Appalachia • Connect Appalachia – Governor Ted Strickland and Congressman Zack Space Initiative • Utilize the Southern Ohio Health Care Network (SOHCN) under an FCC Grant in conjunction with Stimulus funds from NTIA, USDA, and EDA to expand broadband throughout Appalachia. • Collaborate with SOHCN, Connect Ohio, OneCommunity, OARnet, OIT, Board of Regents, and Service Providers to develop a regional solutions to some of the most unserved and underserved areas of the State.

21. Connect Appalachia • Four Projects Under Consideration • Southern Ohio Health Care Network Fiber Optic Backbone: designed use the FCC funding to encourage vendors to extend fiber in the Appalachian region to serve health care and then to expand the offer service to community at large. • Wireless Coverage of the Rural Expanse: Designed to encourage vendors to find cost effective method serve a region where the density does not warrant traditional broadband services.

22. Connect Appalachia • Four Projects Under Consideration (continued) • World-class Connectivity to Industrial Parks: economic development is critical to the success of the region, and even with industrial park sites without readily available and affordable broadband businesses are unwilling to locate there. • Telemedicine Program: Upgrade the quality of health care, while reducing the cost of service, broadband services will enable the residents of this region to have access to expand health service with the expense of traditional hospital structure.

23. American Recovery and Reinvestment ActARRA

24. ARRA • $7.2 billion for broadband • Competitive grant and loan opportunities through federal programs • US Dept of Agriculture: Rural Utilities Service (RUS) • US Dept of Commerce: National Telecommunications & Information Administration (NTIA) • RUS focus on rural areas • NTIA focus on unserved and underserved • Specific programs • State Broadband Data & Deployment Grant Program • Broadband Adoption Programs • Public Computing Centers • Broadband Deployment • National Broadband Plan of the State.

25. ARRA • Key Dates • February 10: Governor Strickland launches www.recovery.ohio.gov to provide information and gather input from Ohioans • February 17: ARRA signed into law by President Obama • February 10 - March 10: 224 broadband related proposals submitted via www.recovery.ohio.gov • NOT the application process – expressions of interest • Initial communication sent to all proposal submitters • Connect Ohio reviewing for possible collaboration opportunities

26. ARRA • Key Dates cont. • March 10: NTIA, USDA, FCC host the first of seven public meetings to help shape the Act’s broadband provisions (March 10, 16, 17, 18, 19, 23 and 24) • March 12: NTIA, USDA, FCC post joint request for information (RFI) to the Federal Register • April 3: Ohio Broadband Council meeting • April 13: Deadline to respond to RFI • NASUCA, NARUC, NGA, NASCIO, NCTA • September 30, 2010: Deadline to award funds

27. ARRA NTIA/USDA Request for Information • Role of the States • Identification of priority areas – Based on Connect Ohio mapping data it is apparent that certain areas of the state are currently unserved by terrestrial broadband providers. These areas should be priority for federal funding. • Allocation of grants process – The State is in a better position than NTIA or USDA to ensure alignment of projects, understand the needs of Ohioans, and encourage collaboration.

28. ARRA Resources • American Recovery and Reinvestment Act (ARRA): http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=111_cong_bills&docid=f:h1enr.pdf • State of Ohio Stimulus website: http://recovery.ohio.gov/ • Federal Stimulus website: http://www.recovery.gov/ • USDA Stimulus website: http://www.usda.gov/wps/portal/?navid=USDA_ARRA • NTIA Stimulus website: http://www.ntia.doc.gov/ and http://www.ntia.doc.gov/broadbandgrants/

29. Network UpdatesPaul Schopis

30. Network Backbone Updates • Completed 10-gigabit upgrade for rings 0,1,2 and 3, Rings 4 and 5 will be targeted for next fiscal year. • Completed upgrade of the backbone routing capabilities with the addition of 5 new Juniper M320, two M120 and one MX480 to support the new 10GigE capability.

31. Network End User Updates • Participating with the state on the evaluation of Statewide RFP for Broadband Access and IP Services.

32. Network Planning Updates • OARnet extends Regional Optical Footprint through partnerships • Expands connectivity in Michigan (MERIT) and (PSC) Finally. • Network extension provides connectivity to OMNI POP in Chicago with access to several nationwide networks as well redundancy.

33. Network Planning Updates • Due to changes in Commodity Architecture driven by budgetary considerations, there will be greater reliance on the backbone. • Number of commodity access ports are being reduced to acquire better pricing on per-megabit basis, i.e., larger pipes at lower per-Mbps cost • Additional benefit of reducing BGP management overhead • Qwest line is active, have had some issues

34. Network Planning Updates • Need to maintain bandwidth head room, i.e., provision more bandwidth • May coincide with need to deploy next generation of optical equipment • Full mesh lambda capability to replace ring architecture • The stated needs are not necessarily mutually exclusive, i.e., such an architecture will make the greatest strides cost effectively

37. Network Planning Updates • Push forward on greater resiliency by building a second optical aggregation PoP in Columbus metro area • Purpose is to tie north rings and south rings into a redundant configuration • Currently planning on leveraging the Dublink build and Lewis Center PoP for such a purpose

38. Client Services Ann Zimmerman

39. Client Services Regions Mary Ann Zbydnowskiwith Nancy Drugan-Koehler TJ Sandor with Nancy Drugan-Koehler Dana Rogers with Connie Martin

40. Client Services • 89 higher education members • Service requests for: • Quarterly in person meetings • Conference Calls • Network Upgrades and Routing • Periodic member meetings • Misc. conferences and on site meetings • OARtech, bi-monthly technical meetings (next on April 8th) • Research initiatives and community development. • Vendor meetings and initiatives • AT&T, Qwest, Time Warner Cable, Time Warner Telecom, Verizon, Buckeye Telesystems, XO

41. Client Services Products and Services • Commodity Internet, Internet 2, Intra Ohio Bandwidth • Remote Campuses and Upgrades • Co-Location Services • Emergency (Contingency) Web Hosting (coming soon) • Video Conferencing • Healthcare • Telepresence • Collaboration with eTech for production video • Concierge video conferencing

42. Client Services Products and Services • VMware • Chancellor’s initiative: • Higher Education-Licensing 70% less, Maintenance 50% less-List • Designed to save Ohio Colleges and Universities more than $130 million over three years. • Blueprint for future offerings • “Green IT” Power - Benchmarks • Developing and Implementing processes, procedures and tracking • Regional Meetings across the State • $500,000 Higher Education Sales to date

43. Historical Bandwidth • 2002 OARnet had 623 Mbs. of Internet 1 • 2006 OARnet had 2,556 Mbs. of Internet 1 • Today @ 6,240 Mbs. • Over 10 times the Commodity Internet of 2002 • Over Double the Commodity Internet of 2006 • Approximately a 20% Commodity Internet increase in bandwidth from July ‘07 to July ’08 • Sept. 2007- Over 20 Schools with T-1 connections • Today 4 Schools with T-1 Connections • Currently 6 schools reviewing GIG upgrades

44. Historical Bandwidth Summary of the Change in Last-mile Connections to Higher Education Organizations

45. Last Mile Connections • T-1 Connectivity – 4 schools • 2 of 4 Reviewing Proposals for Ethernet solutions to replace T-1’s • 5 Members no Connections Current Last Mile Connections • 46 Schools with GIG capacity Connections • 1- OSU 10 GIG connection • 26 Schools with 10/100 megabit • 5 Schools with DS3 (one currently upgrading) • 2 Schools with OC3

46. Current Fiscal Year 2009 Fiscal Year: 5 months • 4,987 to 6,044.5 Mbs. • 17% Growth from August to December • 4 new OARnet members • Lourdes College • Mercy College • Ohio Christian University • Franciscan University • Currently engaged in discussions with 2 schools for membership • Franklin University • Union Institute

47. Special Projects • Assist customers in ordering circuits to our POPS- collaborate with schools, vendors and partners: • OSU-Wooster considering eTech for shared connectivity to reduce cost. • AT&T, OIT, and OARnet collaborated for expanded network for Rio Grande and Marietta areas • GIG capacity circuits completed. • University of Akron- replacing a point to point Ethernet solution for connection to OARnet network for video conferencing. • Collaborations with Gigapop Networks, Campus EAI-OSTN for possible future offerings.

48. Special Projects (continued) • Website: Redesigning the OARnet website and adding information and portals. • Collaboration: Efforts with Ohio Link, OLN, and eTech to consolidate and share resources. • Vmware: Procedures and processes. • Migrate Access database to Oracle for tracking • Historical bandwidth and increases by date • Customer visits • Last-mile connections • OARnet POPS and carriers • Remote campus sites • Graphs and charts of information

49. Client Services Tools we use: VMware Database: Spreadsheets to be integrated into Client Service Database. • Track customer products and Services Remedy: Installations, trouble tickets, changes • For maintaining tickets and updates between the engineers, support, and Client Services Client Services Database, Software Tracking Tool: • For verification purposes • Reporting needs

50. Current Client Services Database • Microsoft Access • Required • Client Services access only • Longitudinal data back to FY02 • 20 predefined reports • Supplements our Remedy System. • Quick client overview • Visits / meetings log