w orkshop on consumer protection in vietnam n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
W ORKSHOP ON CONSUMER PROTECTION IN VIETNAM PowerPoint Presentation
Download Presentation
W ORKSHOP ON CONSUMER PROTECTION IN VIETNAM

Loading in 2 Seconds...

play fullscreen
1 / 26

W ORKSHOP ON CONSUMER PROTECTION IN VIETNAM - PowerPoint PPT Presentation


  • 130 Views
  • Uploaded on

W ORKSHOP ON CONSUMER PROTECTION IN VIETNAM. MEASURES TO RAISE CONSUMER AWARENESS ON THEIR RIGHTS AND INTERESTS SURENDRA U. KANSTIYA. CONSUMER . ANYONE WHO CONSUMES ANY GOODS OR SERVICES, DIRECTLY OR INDIRECTLY, WHETHER HE HAS PAID FOR IT OR NOT, IS A CONSUMER. WHAT CONSUMER WANTS?.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'W ORKSHOP ON CONSUMER PROTECTION IN VIETNAM' - myrilla


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
w orkshop on consumer protection in vietnam
WORKSHOP ON CONSUMER PROTECTION IN VIETNAM

MEASURES TO RAISE CONSUMER AWARENESS ON THEIR RIGHTS AND INTERESTS

  • SURENDRA U. KANSTIYA
consumer
CONSUMER
  • ANYONE WHO CONSUMES ANY GOODS OR SERVICES, DIRECTLY OR INDIRECTLY, WHETHER HE HAS PAID FOR IT OR NOT, IS A CONSUMER.
what consumer wants
WHAT CONSUMER WANTS?
  • QUALITY PRODUCTS
  • EFFICIENT SERVICES
  • TIMELY DELIVERY
  • EFFICIENT AFTER SALE SERVICE
  • TRUTHFUL ADVERTISEMENTS
  • REASONABLE PRICING STRUCTURE
  • ACCURACY IN WEIGHTS AND MEASURES
what consumer gets
WHAT CONSUMER GETS ?
  • QUALITITATIVELY DEFICIENT GOODS OR SERVICES
  • QUANTITATIVELY DEFICIENT GOODS OR SERVICES
  • EXCESSIVE PRICES
  • INSUFFICIENT INFORMATION
  • MISLEADING ADVERTISEMENTS
  • UNFAIR TRADE PRACTICES
consumer is king
CONSUMER IS KING
  • A CONSUMER IS THE MOST IMPORTANT VISITOR ON OUR PREMISES. HE IS NOT DEPENDENT ON US. WE ARE DEPENDENT ON HIM. HE IS NOT INTERRUPTION IN OUR WORK – HE IS THE PURPOSE OF IT. WE ARE NOT DOING HIM A FAVOUR BY SERVING HIM. HE IS DOING US A FAVOUR BY GIVING US AN OPPORYUNITY TO SERVE HIM.
consumer rights
CONSUMER RIGHTS
  • 1. RIGHT TO BASIC NEEDS
  • 2. RIGHT TO SAFETY
  • 3. RIGHT TO INFORMATION
  • 4. RIGHT TO CHOICE
  • 5. RIGHT TO REPRESENTATION
  • 6. RIGHT TO REDRESS
  • 7. RIGHT TO CONSUMER EDUCATION
  • 8. RIGHT TO HEALTHY ENVIRONMENT
1 right to basic needs
1. RIGHT TO BASIC NEEDS
  • TO HAVE BASIC GOODS AND SERVICES WHICH GUARANTEE SURVIVAL, LIKE FOOD, CLOTHING, SHELTER, HEALTH CARE, EDUCATION.
2 right to safety
2. RIGHT TO SAFETY
  • TO BE PROTECTED AGAINST PRODUCTS, PRODUCTION PROCESS AND SERVICES WHICH ARE HAZARDOUS TO HEALTH OR LIFE.
3 right to information
3. RIGHT TO INFORMATION
  • RIGHT TO BE GIVEN THE FACTS THAT ARE NEEDED TO MAKE INFORMED CHOICE OR DECISION. TO BE PROTECTED AGAINST MISLEADING ADVERTISEMENTS OR LEBELLING.
4 right to choice
4. RIGHT TO CHOICE
  • RIGHT TO HAVE ACCESS TO VARIETY OF PRODUCTS AND SERVICES AT COMPETITIVE PRICES WITH AN ASSURANCE OF SATISFACTORY QUALITY AND SAFETY.
5 right to representation
5. RIGHT TO REPRESENTATION
  • RIGHT TO BE REPRESENTED SO THAT THE CONSUMERS INTERESTS RECEIVE FULL AND SYMPATHETIC CONSIDERATION IN FORMULATION AND EXECUTION OF ECONOMIC POLICIES
6 right to redress
6. RIGHT TO REDRESS
  • RIGHT TO BE COMPENSATED FOR MISREPRESENTATION, SHODDY GOODS, UNSATISFACTORY SERVICES
7 right to consumer education
7. RIGHT TO CONSUMER EDUCATION
  • RIGHT TO ACQUIRE KNOWLEDGE AND SKILLS TO BE AN INFORMED CONSUMER THROUGHOUT LIFE
8 right to healthy environment
8. RIGHT TO HEALTHY ENVIRONMENT
  • RIGHT TO A PHYSICAL ENVIRONMENT THAT WILL ENHANCE THE QUALITY OF LIFE
consumer responsibilities
CONSUMER RESPONSIBILITIES
  • 1. CRITICAL AWARENESS
  • 2. ACTION
  • 3. SOCIAL CONCERN
  • 4. ENVIRONMENTAL AWARENESS
  • 5. SOLIDARITY
1 critical awareness
1. CRITICAL AWARENESS
  • TO BE MORE ALERT AND QUESTIONING ABOUT THE PRICE AND QUALITY OF GOODS AND SERVICES WE USE.
2 action
2. ACTION
  • TO ASSERT AND ACT TO ENSURE THAT WE GET A FAIR DEAL.
3 social concern
3. SOCIAL CONCERN
  • TO BE AWARE OF IMPACT OF OUR CONSUMPTION ON OTHER CITIZENS, SPECIALLY DISADVANTAGED OR POWERLESS GROUPS.
4 environmental awareness
4. ENVIRONMENTAL AWARENESS
  • TO UNDERSTAND THE ENVIRONMENTAL CONSEQUENCES OF OUR CONSUMPTION. TO CONSERVE NATURAL RESOURCES AND PROTECT THE EARTH FOR FUTURE GENERARTIONS.
5 solidarity
5 .SOLIDARITY
  • TO ORGANISE TOGETHER AS CONSUMERS TO DEVELOP THE STRENGTH AND INFLUENCE TO PROMOTE AND PROTECT CONSUMER INTERESTS.
raising consumer awareness
RAISING CONSUMER AWARENESS
  • 1. GOVERNMENT
  • 2. BUSINESS
  • 3. MEDIA
  • 4. SCHOOLS AND COLLEGES
  • 5.VOLUNTARY ORGANISATIONS
1 government
1. GOVERNMENT
  • SUPPORT TO CONSUMER ORGANISATIONS
  • ENACT CONSUMER FRIENDLY LAW AND ENSURE ENFORCEMENT
  • CONSUMER POLICY
  • CITIZEN’S CHARTERS
  • OMBUDSMEN
2 business
2. BUSINESS
  • CODE OF CONDUCT AND SELF- REGULATION
  • IN-HOUSE CONSUMER SERVICE CELL
  • CORPORATE SOCIAL RESPONSIBILITY
3 media
3. MEDIA
  • ADEQUATE COVERAGE TO ACTIVITIES OF CONSUMER ORGANISATIONS
  • REGUALAR COLUMN ON CONSUMER EDUCATION
  • SPECIAL SUPPLEMENTS ON CONSUMER PROTECTION
  • INTERVIEWS WITH PEOPLE ENGAGED IN CONSUMER GUIDANCE ACTIVITIES
  • PUBLICATION OF JUDGMENTS ON CONSUMER PROTECTION CASES
  • REFUSING TO RELAESE MISLEADING ADVERTISEMENT
4 schools and colleges
4. SCHOOLS AND COLLEGES
  • INCORPORATING CONSUMER EDUCATION AT SCHOOL AND COLLEGE LEVEL.
  • BASICS OF CONSUMER PROTECTION AT SCHOOL LEVEL
  • LEGAL ASPECTS OF CONSUMER PROTECTION AT COLLEGE LEVEL
5 voluntary organisations
5. VOLUNTARY ORGANISATIONS

EDUCATION & TRAINING

COMPLAINTS HANDLING

PRODUCT TESTING

RESEARCH & SURVEY

LOBBYING & ADVOCACY