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Consumer protection

Consumer protection. Other topics:. Duty in Europe How does the economy influence politics?. topics. Bluff packages Classifications of product content Special efforts of the EU. But what exactly is consumer protection ?. Consumer protection .

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Consumer protection

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  1. Consumer protection

  2. Other topics: • Duty in Europe • How does the economy influence politics?

  3. topics • Bluff packages • Classifications of product content • Special efforts of the EU

  4. But what exactly is consumer protection ?

  5. Consumer protection • Advertising appeals to subliminal perception of the consumers to influence them Consumers need to be protected • This association wants to reach the tranparency of consumer information

  6. Consumer protection • (Part of the German law BGB ) • Informs the population in detail about consumer goods and their producers. • It says: • If a product/service is not in accordance with the agreement, you can return it and get reimbursement. • Helps people against deceptions by, for example, cell phone providers, sweepstakes, unfair prices, nerve-wrecking advertisment, etc.

  7. Consumer protection • Balancing asymmetry between producer and consumer • But: The different regulations of consumer protection are not always well defined • For instance, sometimes they overlap with matters of environmental protection Legal conflict cases

  8. topics • Bluff packages • Classifications of product content • Special efforts of the EU

  9. Everyone is familiar with this kind of packaging and feels disappointed because the content is less than expected Bluff packages

  10. Bluff packages • Using bluff packages, it is more difficult to see what‘s really inside. • Deception of the consumer • If there is more than 30% of air inside of an opaque packaging, the product is not permitted (actually)

  11. May last year: 30 different products were tested (Germany).23 of them had more than 30% of air included. Most air was contained in german Lollipops and „Fisher-man‘sFriend“, including 90% of air. Bluff packages

  12. topics • Bluff packages • Classifications of product content • Special efforts of the EU

  13. Classifications of product content • Packages of food must have the following information: • Name of the food • The net quantity • If needed the exact alcohol content T This must be visible for the customer at one glance

  14. Classification of product content • Also listed : • The ingredients • Expiry date • Allergy causing ingredients • Nutritional value of food

  15. topics • Bluff packages • Classifications of product content • Special efforts of the EU

  16. Special efforts of the EU • There‘s only one currency in Europe • You can buy products on the internet (without the ability to check them !). You could be deceived

  17. Special efforts of the EU • Population shall get confidence in cross-border trades • That‘s why there are rights like ‚you can return incorrect products‘ (2000x/year) and other specifically defined protection mechanisms • Make-up, clothes....

  18. Conclusion • Pity that some rules aren‘t met. • Generally, a menbership in the EU has automatically many advantages and provides protection against deception

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