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PROFESSIONALISM OF THE INSULATION INDUSTRY

PROFESSIONALISM OF THE INSULATION INDUSTRY. Content. Introduction NIA Code of Professional Practice Code of Professional Index Membership Criteria & Complaints Handling CIGA Guarantee Nikki Burrows – Health & Safety Manager Sign of a professional. Introduction.

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PROFESSIONALISM OF THE INSULATION INDUSTRY

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  1. PROFESSIONALISM OF THE INSULATION INDUSTRY

  2. Content • Introduction • NIA Code of Professional Practice • Code of Professional Index • Membership Criteria & Complaints Handling • CIGA Guarantee • Nikki Burrows – Health & Safety Manager • Sign of a professional

  3. Introduction The National Insulation Association work with their members and the wider insulation industry to help develop and maintain a professional standard. The NIA promote these professional standards through documentation and reputation, as well working together with members, Government and industry bodies to promote industry guidelines.

  4. Code of Professional Practice • All NIA Members agree to adhere to the code • Promoting high standards to maintain and provide Customer Satisfaction • Peace of Mind

  5. Code of Professional Practice Index • Marketing • The Contract or Agreement • Technical Training • Health & Safety • Customer Care • Guarantees • If things go wrong • Keeping to the Code

  6. Membership Criteria & Complaints Handling • Membership Criteria Checks • NIA Member Procedures • Complaints Handling (General Public & Member v Member)

  7. CIGA Guarantee • 25 year independent guarantee • NIA Members must be CIGA & BBA approved • CIGA Technical standards and Best Practice Guidelines

  8. Nikki Burrows – Health & Safety Manager • Risk Assessments • HSE Regulations & Guidelines • Correct installation Equipment

  9. The Sign of Professionalism • Reputable • Reliable • Confident • Approved • Trustworthy • Honest

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