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Professionalism. Lynn Lawrence, CPOT, ABOC. Congrats! Para of the South. From West Virginia Belinda Coberly. The other lady is her sister…just kidding, its her daughter Tess!. Communication.

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Lynn Lawrence, CPOT, ABOC

congrats para of the south
Congrats! Para of the South
  • From West Virginia

Belinda Coberly

The other lady is her sister…just kidding, its her daughter Tess!

  • While attending a marriage seminar on communication, David and his wife listened to the instructor declare, “It is essential that husbands and wives know the things that are important to each other.”
  • He addressed the man, “Can you describe your wife’s favorite flower?”
  • David leaned over, touched his wife’s arm gently and whispered, “Pillsbury All-Purpose, isn’t it?”
overview cont
Overview Cont…
  • Define Professionalism
  • Determining who is a Professional
  • Elements of Professionalism
  • Hindrances to Professionalism
  • How to instill professionalism at work
  • How to get others to see you as a professional
  • Webster: the conduct, aims, or qualities that characterize or mark a profession or professional individual
  • Lynn: someone that has learned a skill, understands it’s importance, and continually strives to improve upon it through education and on-the-job training
  • Sports, medicine, law, technical skills,

When you fail the entire profession takes a hit!

professionalism is
Professionalism is:
  • Having an awareness of how your actions, body language, and words affect others
  • Being accountable for one’s action
  • Learning to master skills of the trade
  • Leading by your example
  • Having a passion that cannot be stopped
  • have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior.
  • Describes a certain type of behavior in the workplace
  • Based on our values and understanding of our professional roles
  • Evidenced in our behavior
  • Becoming an expert
where do we start
Where do we start?

What does professional mean?

  • An occupation requiring specialized knowledge and often long and intensive academic preparation
  • Conforming to the technical or ethical standards of a profession
who determines
Who Determines
  • No one can tell you if you are a professional
  • You can work in a profession and not demonstrate the traits of a profession
  • Doesn’t matter what you actually do, you can do it professionally
  • You determine if you want to be viewed as a professional
how professionalism is judged
How professionalism is judged
  • Against a set of expectations or standards
  • From our own personal values set and understanding of what “professionalism” means
  • May be situational in nature
  • Strongly influenced by culture
elements of professionalism
Elements of Professionalism
  • Education and training (credentials)
  • Participation in a professional organization
  • Attitude (determines altitude)
  • Knowledge of responsibilities
  • Knowing limits of responsibilities
  • Determination
  • Appearance
  • Communication (upward, downward, lateral)
professional is judged through
Professional is judged through:
  • Our Image
  • Our Communication
  • Our Competence
  • Our Demeanor
from the patient s perspective
From the Patient’s Perspective
  • Trustworthy
  • Competent
  • Empathetic
  • Respectful
  • Caring
  • Commitment
  • Accountibility
our relationships with patients
Our relationships with patients:
  • Therapeutic context
  • Safety, trust and ethical behavior are foundational
  • Relationship has boundaries
  • Vulnerability of patients and the imbalance of power

Treat patients like your favorite family members

from the co workers perspective
From the Co-Workers Perspective
  • Trustworthy
  • Competent
  • Supportive
  • Respectful
  • Accountable
functional trust
Functional Trust
  • All people have an equal need for respect
  • Respect is the basic foundation of all healthy personal relationships
  • Each team member is equally important
  • Each team member’s work is equally important
mutual respect
Mutual respect
  • All people have an equal need for respect
  • Respect is the basic foundation of all healthy personal relationships
  • Each team member is equally important
  • Each team member’s work is equally important
  • Not knowing your job
  • Poor communicator
  • Failing to understand impact of actions
  • Poor decision making
  • Poor language
  • Personal conduct on and off the job
  • Not keeping current with trends in profession
  • Dress and appearance
  • Poor or Bad Attitudes
professionalism is not
Professionalism is NOT!
  • Blaming others
  • Waiting for others to take the lead
  • Bringing drama to situations
  • Losing your composure
  • Making excuses
  • Letting your ego take over
  • Having a bad attitude
developing the staff
Developing the Staff
  • Ensure everyone is learning something all the time
  • Ensure everyone understands what is expected and what is at stake
  • Establish efficient lines of communication
  • Instill an atmosphere of teamwork
  • Identify all stakeholders
  • Accountability is a must…documentation!
others you professionalism
Others/You Professionalism
  • Train
    • Tell, show, watch, agree
  • Look the part
  • Speak the part
  • Communicate the part
  • Always be aware
  • Get feedback
  • Practice at home
personal professional development
Personal Professional Development
  • Don’t wait for someone else to train you
  • Don’t work for an office that is professionally blocking your dreams and goals
  • Don’t make excuses, make plans and stick to them
  • Get involved in your future…develop career path to success and follow it…
  • Find others to get involved in your future
  • Become an expert
  • Don’t forget, it is your future
ways to develop your professionals
Examine what you want…be the example

Set clear borders

Teach staff how to learn

Find great examples

Educate, educate

Explain office values

Teach tactical/ strategic thinking

Create an environment that encourages development

Develop a clear advancement plan

Find out about staff personal goals

Write down the career path/review quarterly

Ways to Develop Your Professionals
recognizing professionals
Professionals are always learning

Professional conduct demonstrates learning

Professionals are focus on the profession

Professionals connect with the profession

Professional know what they are doing

Professionals look, talk, reflect their roles

Professionals are loyal to the profession with in their actions

Professionals look for ways to advance the profession

You never have to look for a professional

Recognizing Professionals
professional issues
Professional Issues
  • National roles and functions of the professional…get involved
  • Liability and malpractice
  • Conduct, confidentiality, and ethics
  • Hygiene and Infection Control
    • Asepsis
    • Cross contamination
    • Sterilization
7 steps on how to go interview
7 Steps on How to go Interview
  • Step 1 Learn the basics and make a positive impression
  • Step 2 Know who you are and what you can do
  • Step 3 Do your homework and come prepared
  • Step 4 Answer key interview questions with ease
  • Step 5 Handle tough questions with confidence
  • Step 6 Follow up
  • Step 7 Negotiate your way to a fair salary
  • One day I had to be the bearer of bad news when I told a wife that her husband had died of a massive myocardial infarct. Not more than five minutes later, I heard her reporting to the rest of the family that he had died of a "massive internal fart."

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Thank you very much…

Bless you all…