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Mastering Complaint Handling: Empathy, Support, and Solutions

Enhance your customer service skills by identifying the type of complainer, listening with empathy, allowing the customer to vent, being supportive, maintaining a positive attitude, and offering effective solutions.

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Mastering Complaint Handling: Empathy, Support, and Solutions

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  1. Complaints RubricGroup:____________________ 2 Role Plays 20pts ______ Identify the type of complainer 10pts ______ listen with empathy 10pts ______ allow the customer to vent 10pts ______ be supportive 10pts ______ do not blame someone else 10pts ______ have a positive attitude 10pts ______ offer solutions 10pts ______ follow through on the solution! 10pts ______ Total _______

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