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Improving Outcome Measurement Scottish Annual Statistics Users Conference 29/10/09

Improving Outcome Measurement Scottish Annual Statistics Users Conference 29/10/09. Dr Mark McAteer Director of Governance & Performance Management. The Context For Outcomes. Financial context. Scottish Block Finance & Demand 2009/10 – 2013/14 (% real terms). The Context For Outcomes.

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Improving Outcome Measurement Scottish Annual Statistics Users Conference 29/10/09

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  1. Improving Outcome MeasurementScottish Annual Statistics Users Conference29/10/09 Dr Mark McAteer Director of Governance & Performance Management

  2. The Context For Outcomes • Financial context

  3. Scottish Block Finance & Demand 2009/10 – 2013/14 (% real terms)

  4. The Context For Outcomes Concordat between SG & COSLA Post-Crerar - reducing burdens Best Value 2: Outcomes Partnership Community engagement Self-assessment

  5. What Do We Mean By An Outcomes Approach? Outcomes are improvements in the quality of life & opportunities for customers, citizens & communities Outcomes are the result of what service providers do/ what communities achieve for themselves Improvements in the quality of life & opportunities - improvements in the supporting social, economic & environmental conditions While linking to National Outcomes, the focus should be on local priorities

  6. Why Adopt An Outcome Approach • Outcomes drive questions about the impact of public services on life opportunities within & between communities • Outcomes drive issues of accountability for results • Outcomes drive questions of organisational design & the use of total public sector resources • Outcomes drive inherently political questions: - what matters most ? - what do we want our community/ communities to look like ? - what is the balance between the ‘state’/ individual/ family/ community ?

  7. Local Outcome Indicators Project SOLACE-led project COSLA SOLACE Improvement Service NHS Audit Scotland Scottish Government ACPOS CFOAS Enterprise Agencies Skills Development Scotland RTPs Scottish Natural Heritage (other sectors inputting via consultative mechanisms) www.improvementservice.org.uk/communities (and click on ‘Local Outcome Indicators Project’)

  8. Improving Local Outcome Indicators Project Aims Joint solution to common challenges - Fewer indicators - Greater clarity of focus - Reducing administrative & reporting burdens - Most meaningful & robust outcome indicators available at local level - Identify & build consensus on key outcome indicators - Assess gaps - Consider related issues (incl. Data mgt; Contribution analysis; Evaluation methodologies; Analytical capacity-building)

  9. Key Challenges: Targets Setting appropriate targets: Establishing robust baseline Understanding trend analysis / forecasts Ambitious & realistic SMART & DoT Targeting inequalities

  10. Key Challenges: Systems & Information Pro active P.M. Clarity of partners’ contributions – ‘Collaborative Gain’ Evidence based options appraisal & resource allocation Re-design of strategy & interventions

  11. Key Challenges: Measurement Political context Relevance of many existing indicators Externalities & scale Understanding impact - what works; what represents VfM Improving data at CPP level & below Opportunity cost of measuring to nth degree

  12. Key Points • Improve outcomes while reducing costs • Securing the right information to measure progress against outcomes • Alignment of performance management frameworks of partners – common focus on outcomes & priorities • Challenging public sector cultures: • - empowerment to deliver - CPP level & below • - assessing long & short term performance against outcomes • - matching resources to outcomes • - attribution & accountability

  13. Improving Local Outcome Indicators Project Further information:- mark.mcateer@improvementservice.org.uk andrew.mcguire@improvementservice.org.uk

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