© 2007 Avaya Inc. All rights reserved.

1. 1 © 2007 Avaya Inc. All rights reserved.

2. Magic On Hold® AVAYA’S Only Authorized Vendor for Messages & Music On Hold

3. Magic On Hold® Overview • Part of the total communications solution • Positions you as a provider of solutions, not just an equipment vendor • Help your customer • Improve their customer satisfaction • Increase revenue • Improve productivity • Reduce costs • Increase bottom line/earnings • Custom Messages and/or Music Productions and/or Hardware • Easy to order, install and maintain • Magic On Hold handles entire process

4. MOH BenefitsTurns “on-hold” time into a more positive experience • Statistics • 70% of all calls are placed on hold • With silence on hold, 60% hang up within a minute • 30% of those callers, will never call back • Surveys indicate that 88% of callers prefer messages on hold to silence • Benefits of Custom Messages • Informs, educates and motivates callers • Opportunity to cross sell other products and services • Offers a talking newsletter • Creates product awareness • Distinguishes from the competition • Enhances company image • Reaches a captive audience

5. Magic On Hold® Productions • Talented Team • Professional customer service staff • Consultation for multi-switch, multi-site opportunities • Professional writers • Broadcast quality voice artists (English, Spanish, Portuguese) • Variety of dialects • In-house digital recording facility • Trained technical engineers • Toll free support • On line customer center • Easy Process • One-on-one client consultation • Easy client script worksheet for copy points • Writers present draft • Client revises and approves • Client selects male or female voice and music • No additional fees for Spanish or Portuguese • Magic On Hold records and delivers audio • After custom music or message order transmits, MOH works directly with the customer to minimize Avaya time

6. MOH Components • Productions • A custom production can consist of both Custom Messages and Music or Music only • A custom message production is 4-minutes in duration with five to six different messages and music, designed to meet the customer’s specific needs • A duplicate production is an exact copy of the original custom production • Deploy to an unlimited number of locations • Hardware (optional) • MOH device to store and play message or music productions • Unlimited number of locations

7. Magic On Hold® Equipment and Digital Productions Messager USB (SAP Code 700427503) • Features • Plays audio from a standard USB flash drive • Ships with a USB flash drive • Up to 4GB flash drives supported • Easily transfer audio file via email with one click • No special drivers or software needed • 8 and 600 ohm audio output • No moving parts • Easily installs on all AVAYA systems Custom Productions SAP Code 407556224 - Custom Message SAP Code 406769455 - Custom Music ONLY Duplicate Production SAP Code 407601756 - Message or Music A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production.

8. Magic On Hold® Equipment and Digital Productions TELink 1250i (SAP Code 700380041) • Features • Load audio via Internet • Checks for new audio daily • Built in 10/100 Ethernet jack • Standard 64 minute audio storage • Expandable to 68 hours • Push & pull access • Stores 1000’s of messages • 8 and 600 ohm audio output • No moving parts • Wall mountable • Easily installs on all AVAYA systems • Frees customer from installing updates Custom Productions SAP Code 407556224 - Custom Message SAP Code 406769455 - Custom Music ONLY Duplicate Production SAP Code 407601756 - Message or Music A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production.

9. Magic On Hold® Background Music & Messaging Solution Don’t lose opportunities to other background music providers that offer both speakers and music. Now Avaya can provide the end to end solution with overhead and on hold music from one system. MBox Media Player (SAP Code 700432305) • Features • Mask noise & background conversations • Works well with other sound masking systems • Create more desirable work environment • Internet programmable • Dual zone for overhead audio and MOH • Up to 50 hours of storage • 1000’s of music tracks • Variety of genres • Static or DHCP compatible • 2 line 16 character display • Automatic scheduling for music updates Offering Includes Includes music playlists, one custom production for either overhead or on hold Messages, and first year’s music licensing.

10. Magic On Hold Product List

11. Connectivity • Communications Manager (CM), S8XXX Servers & Gateways • No Hardware Required • Magic On Hold can provide audio file in WAV file format • Hardware Advantages • External device frees up built-in memory capacity for other applications • Cost effective solution versus memory upgrade • External Magic On Hold player can provide clearer audio quality and greater time capacity • MOH hardware requires use of analog coupler, SAP material code 406541078 • Easier to change productions

12. Configuration is Easy Communication Manager - On Hold Music & Messages • Single Site • Single Custom Production, Quantity 1 • Music Only, or • Music/Message combination • Hardware Optional • MOH Interface, 700406127(required with hardware) • Multi-Site • Single Custom Production, Quantity 1 • Music Only, or • Music/Message combination • Duplicate of Original Production, Quantity 1/each remaining location • Hardware Optional, Quantity 1/location • MOH Interface, 700406127(required with hardware)

13. Easy Ordering in ASD • Log into ASD • Create a new request • Select ‘Additional Products Catalog’ (top of list) • Add product • Select OK on the product category • Select Music/Magic On Hold • Music On Hold Interface is orderable in CM configurator.

14. Magic On Hold® Makes It Easy! • Magic On Hold® does all the work • Professional consultation for effective productions based on vertical market to enhance the experience • Analyze demographics & statistics • age, gender, nationality, region, income • average hold time, why listeners are calling, commonly asked questions • Professional staff writers and in-house recording studio • Broadcast quality voice talent includes a variety of regional accents to meet your needs • Music library includes a wide variety of genres and styles • Technical support department (English & Spanish & Portuese) • Total commitment to customer service • After order transmits MOH works directly with the customer to select music and create the message.

15. Contact Us • Brad LaRue – Magic On Hold, Channel Manager • 800.584.4653, ext. 314 • brad@onholdbusiness.com • Mitchell S. Keller – Magic On Hold, President • 800.584.4653, ext. 305 • mitchk@onholdbusiness.com • Sally York– Avaya Product Manager • 303.538.1131 • skyork@avaya.com

16. Quick Links • Equipment Brochures • Messager USB • Brochure • Manual • TELink 1250i • Brochure • Manual • Mbox Media Player • Brochure • Manual • Demos • Voices • Music • Web site • Visit magic-on-hold.com • Installation • Adding New Magic On Hold & Background Music to Avaya Servers & Gateways • Document Link

17. 17 © 2007 Avaya Inc. All rights reserved.