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Supervisory Skills

Supervisory Skills. Punya Prasad Neupane Executive Director Nepal Administrative Staff college. Concept of Supervision. Supervision is the process of encouraging the members of a work unit to contribute positively towards accomplishing the organizational goal(s).

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Supervisory Skills

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  1. Supervisory Skills Punya Prasad Neupane Executive Director Nepal Administrative Staff college

  2. Concept of Supervision Supervision is the process of encouraging the members of a work unit to contribute positively towards accomplishing the organizational goal(s). A supervisor is a person who is given authority and responsibility for planning and controlling the work of a group by close contact. -Betts, 1992

  3. Concept of…(contd.) • A supervisor’s job is all about to establish goals and lead a team of people to achieve them. • A supervisor need to know: his/her job, people, organization and boundaries (limitations)

  4. Characteristics of Effective Supervisor • Leadership potential • Interpersonal Relationship • Job Knowledge • Initiative (Being proactive) • Dependability • Positive Attitude

  5. Characteristics of…(contd.) • Impartiality/ being unbiased • Self-Discipline • Patience • Group/ Team Work • Proper Communication

  6. Role of a supervisor • Leadership role --which encourages, supports and motivates the team members • Operational role-- which manages the flow of work through decision-making and problem solving. • Communication role--which serves as two-way conduit between upper management and supervisees.

  7. Skills Required for a Supervisor • Human • Conceptual • Diagnostic • Technical • Political (Griffin, 1984)

  8. Seven skills for successful supervision • Listening • Availability • Mission focus/priority setting • Transparency • Delegation • Taking responsibility and giving credit • Realism

  9. Responsibilities of a Supervisor • Establishing a warm and trusting working climate • Assign specific duties to each worker • Handle employees’ problems promptly • Train employees in job-related skills • Counsel when needed

  10. Responsibilities…(contd.) • Handle Grievances • Develop certain level of Morale • Provide a clear explanation as and when necessary • Support employees when they are being treated arbitrarily

  11. Functions of a Supervisor • Planning • Organizing • Controlling • Production • Maintenance • Methods Improvement

  12. Functions of…(contd.) • Quality Management • Costs • Improving the working conditions • Personnel Management ( Motivation, Communication, Managing Relations etc.)

  13. New Supervisory Challenges • Increased complexity of work • Difficulty to supervise • Decline in work ethics • Rising expectations of workers • Trade unionism • Rapid development of technology

  14. New Supervisory…(contd.) • Political influence • High expectations from organization • Difficulty to minimize the role of informal groups • State of accountability • Lack of authority

  15. THANK YOU !

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