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Virtualyty Events Use Case - PowerPoint PPT Presentation


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Presentation Transcript
company overview
Company Overview

Who we are

Virtualyty is a UK based web software company whose management team has extensive experience in CRM, database marketing and building best-of-breed software

company overview3
Company Overview

What we do

Virtualyty offers a web based customer service and sales conversion platform that integrates chat, email, virtual agents, user forums, FAQ's, VOIP and avatars.

Through the Virtualyty web-based platform, customer service reps are prompted by  Virtualyty's virtual agent supported by a knowledgebase. During peak times the virtual agent will respond directly to customers, dramatically reducing response times.

Communications can be prioritized so the virtual agent will automatically handle certain transactions, leaving live operators to focus on the most rewarding dialogues.

The Virtualyty platform will increase operator efficiency, produce consistent communications, help balance peaks and troughs of activity and reduce operator training requirements. 

pre event

Event Use Case Scenarios

Pre-Event

1

Concierge on Website

2

Lead Generation & Nurturing

3

Prospects and/or Committed Attendees

Social Media-based Event-Support

Use Case Scenarios

onsite

Event Use Case Scenarios

Onsite

Attendees

Onsite Concierge

contacts usa mike kozub mike kozub@virtualyty com uk james carling james carling@virtualyty com
Contacts

USA Mike Kozubmike.kozub@virtualyty.com

UK James Carling james.carling@virtualyty.com

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