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Mental Health Collaboration: Reduce Waiting, Increase Admissions

Join the NIATx/State of WI Mental Health Collaborative to reduce waiting times and no-shows, increase admissions, and improve service quality for clients. Our project aims to decrease the time between service request and entry into treatment to under 2 weeks for clients admitted to Residential Crisis Stabilization. By adding staff time for assessments and conducting on-site assessments, we have already seen a 37% reduction in entry time, leading to improved engagement and customer satisfaction. Let the presentations begin and rock stars in service improvement shine!

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Mental Health Collaboration: Reduce Waiting, Increase Admissions

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  1. NIATx/State of WI Mental Health Collaborative Reduce Waiting & No-Shows  Increase Admissions & Continuation

  2. Big Aim… Reduce hospital readmissions Background

  3. Front-door Treatment Back-door (& beyond) Areas to Improve:

  4. Continue what you have started Sustain New aim? Next Steps:

  5. Let The Presentations Begin!

  6. Rock Stars Improving service to clients by decreasing length of time from intake to connection with a provider

  7. Project Aim Decrease length of time  between request for services and entry into treatment to no greater than 2 weeks.  Specific Population: Clients admitted to Residential Crisis Stabilization following a hospitalization or other mental health crisis

  8. Changes 1. Added 4 hours/week of additional time for intake/assessments 2. Changed protocol to perform assessments on site at Stabilization facility prior to discharge vs. after discharge at the outpatient clinic.

  9. Results

  10. Results

  11. Adopt Adapt Abandon Adopt increased staff time dedicated to Assessments Adopt on site assessments at Stabilization Facility NEXT: improve scheduling processes to decrease length of time to enter outpatient schedules NEXT: expand mobile assessments to include sites other than crisis stabilization facility

  12. Impact 37% decrease in length of time between assessment and entry into care Earlier and improved engagement and customer service by providing on site assessments Improved satisfaction of Crisis Stabilization staff with more solid discharge plan in place

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