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INDIA POST. LOGO OF INDIA POST. BRANDING. India Post logo a visual link in communication It’s a corporate identity of India Post Wings show conscious efforts to maintain continuity of communication Its represents dynamism, Speed, elevation, aspiration and action. BRANDING.

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branding
BRANDING
  • India Post logo a visual link in communication
  • It’s a corporate identity of India Post
  • Wings show conscious efforts to maintain continuity of communication
  • Its represents dynamism, Speed, elevation, aspiration and action
branding1
BRANDING
  • Bhartiya Dak in Hindi & India Post in English depicts corporate name
  • Red colour its traditional association with postal services & embodies passion, power & commitment
  • Orange communicate hope, joy & happiness
legacy of india post
Legacy of India Post

Use of pigeon in the reign of Mughal Raj

Man used to convey message carrying rod with copper bell

India Post the oldest organization came into existence on 1.10.1853 i.e. 156 years old

Postal Services in the organized form started in 1854 i.e. with inception of Railway service

slide6

Legacy of India Post

Rest Houses located in towns were known as Dak Bunglows

In the British Era, Collector used to hand over charge to the Postmaster while proceeding on leave

our vision

Our Vision:

Empower people by providing, communication, information and financial services

slide8

Our Mission

  • To empower and connect people, organizations and governments using physical and electronic networks
india post as on 31 03 09
India Post(As on 31-03-09)

Largest and Oldest Postal System in the world

Network of 1,55,204 POs out of which 1,29,553 are Branch Offices

All HOs and 12604 SOs are computerized and it will be extended to Branch Offices in next Five year Plan

4000 Post offices will brought under Core Banking Solutions in XI th Plan Pilot Project Would start in 100 Post office in the next financial year

i.e. 2010-11

personnel strength as on march 2009
Personnel Strength as on March,2009

Group A 638

Group B 6645

Group C 167608

MSE 35158

Total Departmental [A+B+C+D] 2,10,049

Gramin Dak Sewak 2,73,336

slide11
India post is the country’s largest savings bank with deposits of more than Rs.2,60,000 crore i.e. 16% of the total deposit of banking sector

India post –symbol of Government authority with extensive link to rural network than any other Government department

Increased Business from State Electricity Boards, BSNL, RPLI, e-post, at grass root level by effective marketing and customer satisfaction

India Post

slide12
Over 24 Croreaccounts under POSB with total deposit of Rs.354340.15 Crore

Over 1 million customers daily visit the post offices

Second largest life insurance provider

Largest pension distributor

Dedicated and trusted workforce

72% of the population is in rural and 26% lives below poverty line

A Post office serves 21.21 Sq. km. covering 7175 people on an average

India Post

slide13

India Post

  • To benefit the rural area introduced
    • NREGS(National Rural Employment Granted Scheme)
    • Micro Finance i.e. SHG(Self Help Group)
    • RPLI(Rural Postal Life Insurance)
    • WFA(Widow Finance Assistance)
  • Tie up other business unit e.g. BSNL, Electricity Board, Municipal Corporation, SBI
  • Verification of Voter list
    • Launch of MO Videsh on 24.10.09
    • Forex Services
administrative structure

DIRECTORATE

Director General Posts

ARMY POSTAL SERVICE

CIRCLE

Chief Postmaster General

Postmaster General

REGION

CIRCLE STAMP DEPOT

POSTAL STORE DEPOT

MAIL MOTOR SERVICE

POSTAL DIVISIONS

Superintendent

RMS DIVISIONS

DISTRICTS

Administrative Structure

INDIA

STATE

Superintendent

Superintendent

DISTRICTS

Manager

POSTAL SUB DIVISIONS

IP / ASP

RMS SUB DIVISIONS

IRM / ASRM

operational structure postal 31 03 2009
Operational Structure(Postal)(31-03-2009)

TOTAL POST OFFICES: 1,55,204

BRANCH POST OFFICES: 1,29,553

operational structure rms
Operational Structure(RMS)

RECORD OFFICE

HEAD RECORD OFFICE

SUB RECORD OFFICE

RECORD OFFICE

SECTIONS

MAIL OFFICE

SORTING MAIL OFFICE

TRANSIT MAIL OFFICE

SECTIONS

future plan of india post
Future Plan of India Post

To open 3000 Pos and 10000 franchisee outlets in 11th Five year plan.

To computerize all Post offices

To enter in core banking

Making postman techno savvy by giving handsets

Contract with Registrar General of India for Census 2011

MoU with Ministry of Statistic & Program for collection of Data

Leasing freighters for linking metro cities

slide20

Corporate Plan of India Post

Present Revenue per employee is Rs.1,10,000/- per annum to be increased upto Rs.2,40,000 by 2013-14

To increase No. of accounts by 5 crores upto 2011-12 and make it 22 crores

Deficit as on 31.12.2008 was Rs.4335.45 crores

Corporate Plan to bring revenue from present Rs.5500 to Rs.12000 by 2013-14

slide21

Triggers for Revenue Growth

Sustained high economic growth to be accompanied by increase in mail volume

Growth of the service sector of more than 10% with ‘trade, hotels, transport and communication’ services growing at 12.1% during 2007-08

Growth in revenue from premium products at more than 30%

Huge potential for e-commerce market

slide22

Triggers for Revenue Growth

Growth in money transfer services

Insurance penetration in the rural areas

Growth in parcel/logistics posts

Delivery of social security schemes like NREGS, Old Age Pension, etc

slide23

Customized Solutions

Need to develop market by innovative products and customized services

Research centres, innovation centres, etc., for carrying out academic research and for creation of a knowledge bank; for developing a market intelligence

System to increase brand visibility; become media savvy including preparation of a media plan; to attract customers to the post offices through promotional offers

technology
TECHNOLOGY

Introduction of Computers in Post offices

Special cadre for system administrator to meet technology implementation plan

Establishing NDC (National Data Centre) to connect 817 Head Post Offices

Track & Trace facility for speed post, eMO

Introduction of Internet base services like e-post, e-payment, Electronic Money Order, Instant Money Order, International Money Transfer Service

slide26

SO

BO

HO

HO

SO

BO

NDC

SO

BO

HO

HO

BO

SO

memorandum of distribution of work mdw
Memorandum of Distribution of Work (MDW)
  • Prepared on a blank paper for an office having one or more PAs
  • Prepared by Postmaster and sent to Divisional Supdt. for approval
  • Shows designation of officials of each branch, hours of attendance and duties assigned to them
  • Pasted on card-board and hung inside the post office
memorandum of distribution of work mdw1
Memorandum of Distribution of Work (MDW)….
  • No changes without the orders of Divisional Supdt.
  • If 1st Class HO, the Postmaster himself will issue MDW
  • PA discharging duties connected with money order, saving bank, sub account cannot be the treasurer
  • Office with one or more PA above rule does not apply
memorandum of distribution of work mdw2
Memorandum of Distribution of Work (MDW)….
  • Work of delivery department cannot be entrusted to Deposit PA
  • Sub Account PA should not work as Mail PA or Sorting PA
  • Postmasters can order temporary changes in the duties of officials, in the case of shortage of staff etc
notice of hours of business
Notice of Hours of Business
  • Postmaster of first class HO prepares for his own office
  • Supdt. prepares it for the second class HO and all SOs including EDSOs in the division
  • SDI / ASP prepares it for BOs of his sub division
  • Prepared in two parts
  • (i) Hours of business for postal transactions
  • (ii) Timing of receipt, despatch and delivery of mails on week day, holidays and Sundays
notice of hours of business1
Notice of Hours of Business...
  • Prominently exhibited in the post office
  • Corrections issued by the authority supplied
nominal roll
Nominal Roll
  • Maintained for clerical staff by the Postmaster
  • Shows the names of PAs actually on duty on a given date and the nature of duties performed by each of them
  • Also maintained in the post office where the strength of postmen and village postmen is more than 25
  • This information available in Attendance Register cum Nominal Roll
error book
Error Book
  • It is record of irregularities
  • Maintained in form MS-2 in every post office and separately for each department in large offices
  • Before use it is page numbered by Postmaster
  • All irregularities i.e. petty and serious are noted
  • Recording of irregularities
    • Date of recording
    • Name of the official who recorded it
    • Brief particulars of incident or irregularity
    • Nature of action taken by Postmaster
error book1
Error Book….
  • Official making entry should bring it to the notice of Postmaster
  • Postmaster should initial and pass his orders
  • Extract from the Error Book forwarded to the supervising officers of the offices / sections committing irregularity
  • No. & date of letter under which extract is forwarded are noted in the remarks column
hand to hand receipt book
Hand to Hand Receipt Book
  • Maintained to keep the record of proof of transfer of bags / documents / cash etc. by one official to another
  • The signature of official to whom bag / documents / cash is transferred must be obtained
  • Maintained by the official transferring bags / documents / cash etc.
complaints and suggestions book
Complaints and Suggestions Book
  • Maintained to record any service matter i.e. complaint or suggestion by member of public
  • The PM / SPM to copy it and to send on the same day to the controlling authority with intimation to customer
  • Kept with Postmaster with indication on sign board that it is available with the postmaster
  • It is a permanent record
office order book
Office Order Book
  • Maintained to record the remarks / orders of visiting / inspecting officers i.e. IR / VR
  • Nothing to be noted by PM / SPM / BPM except marginal remarks
  • PM is personally responsible for taking action
  • Wilful removal of any page from this book is serious offence punishable with removal from service
  • Kept in the personal custody of Postmaster
  • It is a permanent record 
postmaster s order book
Postmaster’s Order Book
  • Maintained by the Postmaster
  • Noting the results ad tests applied to the work is done
  • Temporary arrangements made in case of absence of any official
  • Unusual occurrences
statistical registers
Statistical Registers
  • Maintained in the sub office and head post office
  • For posting statistical information regarding actual work done in various branches of post office
  • Review of post office work done on the basis of this document
  • Totals should be struck at the end of the A/C month
  • PM should initial for its correctness
history sheet
History Sheet
  • Details of items of stock i.e. made, model, company, price, date of purchase & the details of repairs with cost noted
  • All the subsequent expenditure for repairs must be noted with details i.e. date / cost and part replaced
  • Maintained by the Postmaster
  • Referred by the inspecting officer while allowing expenditure for further repairs
service book
Service Book
  • Contains the records of services of the official
    • Date of appointment
    • Appointment order
    • Where the official has worked
    • Pay drawn
    • Leave records and records of any award / punishment
  • Initialed by the official at interval of 5 years in token of having seen it
  • First page of Service Book is to be filled in by Appointing Authority and then by Accountant / APM (A/C) of HO
service book1
Service Book….
  • Kept in the personal custody of APM (A/C) in HO
  • Service Book of PM kept by Divisional Supdt.
  • Preserved upto 3 years after death / retirement or the date of final sanction of pension whichever is later