AMERICAN EXPRESS: Merchant Dispute Process Preloader

AMERICAN EXPRESS: Merchant Dispute Process - PowerPoint PPT Presentation


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Agenda. . . . . . . . . . Introduction. Inquiry Process. Overview. Customer Questions Charge. AMEX Attempts to Resolve. AMEX Sends Inquiry. AMEX Notifies Resolution. Resolves In-House. Merchant No Reply. Cannot Resolve In-House. Provides Support. Notifies Cardmember of Resolution. Adjusts Merchan

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