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Chapter 3 Technical Writing and Electronic Technologies

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Chapter 3 Technical Writing and Electronic Technologies. Technology is any implement that helps perform a task, from sticks and stones to modern computers. Computer Technologies. Inevitable and necessary in workplace writing Influential in producing and disseminating information

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computer technologies
Computer Technologies
  • Inevitable and necessary in workplace writing
  • Influential in producing and disseminating information
  • All documents depend on them
  • All workers depend on them
  • Many to choose from for different tasks
  • Involved in the Problem-Solving Approach
different programs for different documents
Different Programs for Different Documents
  • Word processors
  • Web-authoring software
  • Graphics and imaging software
  • Desktop publishing software
  • Help authoring tools
  • Single sourcing programs
word processors
Word Processors
  • Can revise, edit, correct, and change documents
  • Use templates and style guides
  • Create tables and columns
  • Use multiple windows
  • Can be used to find and replace words and phrases
  • Can be used to share and collaborate at various stages
web authoring software
Web-Authoring Software
  • Used to design, create, and maintain websites
  • Uses graphics, images, sounds, links
  • Use HTML (HyperText Markup Language) and CSS (Cascading Style Sheets) in the background
  • Uses WYSIWYG for ease of composition
graphics imaging software
Graphics & Imaging Software
  • Creates new images
  • Edits and crops existing images
  • Masks portions of images
  • Modifies and cleans up images
  • Creates text and logos, drop shadows, and effects
  • Develops diagrams, charts, and tables
desktop publishing dtp
Desktop Publishing (DTP)
  • Combines features of word-processing, web-authoring, and graphics and imaging software
  • Renders the whole publication, including text, images, and other visual elements
help authoring tools
Help Authoring Tools
  • Create and organize information to help guide readers through a process, problem, application, program, product, or website
  • Prioritize and sequence help information so users follow it logically on various systems
  • Create glossaries, appendices, and tables of content to organize and prioritize information
  • Create and use a variety of navigational aides, such as forward, back, and home buttons
single sourcing software
Single Sourcing Software
  • Stores one version of the information to use in multiple documents
  • Is similar to help authoring software
  • Saves time and money, eliminates errors, and improves consistency
communicating collaborating
Communicating & Collaborating
  • The Internet
  • Email
  • The World Wide Web
  • Electronic Messaging
  • Video Conferencing
  • Groupware
the internet
The Internet
  • Is a huge network of interconnected computers
  • Facilitates most workplace communication
  • Is a generic name for multiple modes of communication
  • Is the most widely used tool for collaboration and communication today
  • Delivers 35 billion messages per day
  • Carries attachments, like word processing documents
  • Provides a conduit for listservs and newgroups
netiquette the informal rules of the internet
Netiquette —The Informal Rules of the Internet
  • Choose an appropriate email address
  • Use an appropriate subject line
  • Respect others’ bandwidth
  • Lurk before you leap
  • Polish your writing
netiquette continued
Netiquette Continued
  • Use attachments appropriately
  • Back it up and save it
  • Remember: when it’s out there, it’s out there
the world wide web
The World Wide Web
  • Web pages stored on servers, written in code, and accessed through a web browser
  • A large portion of the Internet
  • The primary medium through which technical information is published, transmitted, archived, and accessed today
electronic messaging
Electronic Messaging
  • Is synchronous communication through short text-based messages
  • Is used for short discussions, follow-ups, and immediate questions
  • Can be used to facilitate group discussions
  • Allows participants to see and hear one another
  • Allows individuals at different locations to interact in real time
  • Is not as convenient as text-based messaging, since hardware, software, and bandwidth can be problematic and expensive
  • Brings together many of the features of videoconferencing, document sharing, and the WWW in one package
  • Allows secure and private file sharing
  • Uses whiteboards to “draw” on a screen that everyone can see, regardless of their location
  • Manages lists of contacts, group members, or collaborative teams
the future
The Future
  • Wireless
    • Allows remote connections
  • Bandwidth and connection speed
    • Allows for more sophisticated documents
  • Ubiquity
    • More integrated, transparent, and portable
  • Price
    • Cheaper, more powerful computing