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MODULE THREE: MANAGING CROSS-CULTURAL COMMUNICATION

Objectives. Understand the axioms of communicationDescribe how perception, non-verbal behavior and listening affect communication among peopleDescribe several barriers to communication and suggest ways to avoid or overcome them. Communication and the Manager's Job. Basic skill for intl. mgrs.Must

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MODULE THREE: MANAGING CROSS-CULTURAL COMMUNICATION

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    1. MODULE THREE: MANAGING CROSS-CULTURAL COMMUNICATION

    2. Objectives Understand the axioms of communication Describe how perception, non-verbal behavior and listening affect communication among people Describe several barriers to communication and suggest ways to avoid or overcome them

    3. Communication and the Managers Job Basic skill for intl. mgrs. Must understand impact that communication has on people who do not share our values, assumptions, or learned ways of behaving Requires new competencies and sensitivities; listening imp.

    4. What is communication? Communication is the process by which information is exchanged and understood by two or more people, usually with the intent to motivate and influence behavior

    5. THE COMMUNICATION PROCESS

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