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Communications and Media Customer Challenges, Partner Opportunities

Communications and Media Customer Challenges, Partner Opportunities. Ludo Wijckmans, EMEA C&M Lead Worldwide Communications and Media, Microsoft October 13, 2011 Cannes, France. FY’11 Highlights A Year of Distinction. Partners joining our Team!.

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Communications and Media Customer Challenges, Partner Opportunities

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  1. Communications and Media Customer Challenges, Partner Opportunities

    Ludo Wijckmans, EMEA C&M Lead Worldwide Communications and Media, Microsoft October 13, 2011 Cannes, France
  2. FY’11 Highlights A Year of Distinction Partners joining our Team! 13% Growth in Premium Product (SQL Server, SharePoint) THANK YOU! 27K Dynamics CRM Seat Adds Partners release and extend their offerings! 40 Windows Azure and SQL Azure Wins Partners delight customers! 79 Industry Partner Solution Wins, over $100M partner revenue Partners winning over Oracle!
  3. Media ERP Solution area wins - emea Dynamics CRM Editorial Collaboration Dynamics CRM BSS/OSS UK Media Group 3,500 Seats 3,700 Seats Azure based Serv. Delivery Platform Converged Billing Telco Sales & Support – SQL Server 130,000 Users 92 CPUs
  4. Ludo Wijckmans 05 01 Vision and Trends Solutions 03 Industry Implications Engagement 06 02 04 Microsoft Priorities Velocity
  5. More Places megatrends Outdated Regulation Policy and Governance More Connected More/Different Content and Services Personalization
  6. More Places Mobile Device Adoption Unprecedented Bandwidth Growth Internet Penetration Personalized Subscriber Growth Growth in Rich Media More Connected Facebook & twitter OTT Streaming - Content Streams Wordwide Digital Data More Content User Generated Content – Social Media Consumption Patterns My Devices, My Apps Personalization
  7. MORE CONNECTED Worldwide Device and Access and Access Line Adoption (M) Internet Penetration Rates
  8. More PLACES Wireless Growth TV Revenue Growth
  9. More places matter Bahrain, Kuwait, Saudi Arabia Germany, France, UK, Netherlands Egypt, Libya, South Africa Italy, Spain Source: Telecom Advisory Services
  10. Attractiveness screen
  11. More CONTENT and services Business Model Changes Digital Data Growth Social Media Growth Facebook: 100% growth in active users since 2/2010 (Facebook) Twitter: 105% growth in 2011 Log ins/day (PCMagazine) Middle East Online Ad Spending up 400% 2009-13. WW display ad revenue up 85% 2009-12 (eMarketer) Worldwide digital data growth from <1 (2006) to 35 Zettabytes (Trillion Gb) by 2020. (Jabbar Internet Grp) (IDC) User Generated Content Consumption Pattern Changes 35 hours of video uploaded/minute. Average user: 55 min/ day – 55 pieces of content/mo. Average youth spends 9 hours/day using electronic devices – with multitasking it totals 10.75 hours, up from 7.3 ten years ago. (Kaiser Family Foundation, 1/2010) (YouTube) (Facebook)
  12. Consumer/individual is king Blended Work Style, Lifestyle, Cultural Styles MyPC Home & Work My Apps & Content My Society My Life My Devices So I can work and live the way I want to work and live
  13. Ludo Wijckmans 05 01 Vision and Trends Solutions 03 Industry Implications Engagement 06 02 04 Microsoft Priorities Velocity
  14. VELOCITY BILLIONS OF CONNECTIONS 1900 1970 1990 2000 2010 1980 2020
  15. 2011: 2.1B users on the network MACHINES VELOCITY tv 2009 global newspaper readership: 1.376B 2007 global newspaper readership: 1.4B 1975: 622M TV users 1997: global newspaper readership: 921M internet connections 2007: 1.1B users on the network 1998: 300M Internet users 2001: 640M Internet users BILLIONS newspaper SERVICES 1992: 255,000 Internet users 1969:334 users on ARPANET 1900 1970 1990 2000 2010 1980 2020
  16. 2011: 2.1B users on the network MACHINES VELOCITY 2009 global newspaper readership: 1.376B tv BILLIONS OF CONNECTIONS 2007 global newspaper readership: 1.4B 1975: 622M TV users 1997: global newspaper readership: 921M internet 2007: 1.1B users on the network 1998: 300M Internet users 2001: 640M Internet users newspaper SERVICES 1992: 255,000 Internet users 1969:334 users on ARPANET 1900 1970 1990 2000 2010 1980 2020
  17. Ludo Wijckmans 05 01 Vision and Trends Solutions 03 Industry Implications Engagement 06 02 04 Microsoft Priorities Velocity
  18. Implications for telecommunications More Places Cost Controls DeviceMgt. Spectrum Acquisition ServiceBundles& Pricing Network Capacity IMPROVEEFFICIENCY ANDBUSINESS INSIGHT STREAMLINE SERVICE/NETWORK DELIVERY CompetitionMVNOs &Cable Less Loyalty Fragmented Audiences Standards,SOA/SDP Consolidation Social Media/Apps More Connected DeveloperOn Boarding Users expect personal content More Content End to End Management INSIGHTFUL BUSINESS MODELLING IMPROVESALES CAPABILITIES Choice, Churn Mgt. Business CUSTOMER INTIMACY Consumer is King Uncertain acceptance Consumer Digital Markets
  19. Implications for media companies More Places Channels & Devices Anytime, Anywhere Access User Generated Commodity News Changes in Media Usage Users expect personal content IMPROVEEFFICIENCY ANDBUSINESS INSIGHT Info Sources STREAMLINE CONTENTCREATION Fragmented Audiences Less Loyalty Platforms, Channels, Formats Ad Reports Ad Budgets Social Media More Connected Online Video More Content Content STREAMLINEMULTI-FORMATPRODUCTION AND MULTI-CHANNELDISTRIBUTION ATTRACT,ENGAGE AND MONETIZE AUDIENCES SPEED,AGILITY IMPROVESALES CAPABILITIES Business Choice Consumer is King Uncertain acceptance Consumer Digital Markets
  20. Ludo Wijckmans 05 01 Vision and Trends Solutions 03 Industry Implications Engagement 06 02 04 Microsoft Priorities Velocity
  21. partners customers PRODUCTIVITY &InfrastructureSolutions Mission STANDARDS CONTENTSYNDICATION To ensure Communications and Media customers and their partners realize the most business value from their relationship with Microsoft Research & Development SERVICES & Devices policy New Biz Models (Advertising) Line of Business SOLUTIONS
  22. Our BIG BETS For FY12! WINNING IN CLOUD SERVICES WINNING WITH END USERS/CONSUMERS WINNING IN SEARCH AND DISPLAY ADVERTISING WINNING IN PHONE WINDOWS “8” WILL RUN ON ARM & SYSTEM ON A CHIP
  23. EXECUTION EXCELLENCE FOR FY12 WINNING IN FY12: 4 Point Game Plan For Microsoft & Our Partners LEAD WITH THE CLOUD! DRIVE WINDOWS 7, OFFICE 2010 & IE9 REFRESH! GROW SHARE BY COMPETING TO WIN! DRIVE CUSTOMER SATISFACTION!
  24. Ludo Wijckmans 05 01 Vision and Trends Solutions 03 Industry Implications Engagement 06 02 04 Microsoft Priorities Velocity
  25. Our Solutions Mapping ApproachKey Solution Areas and Customer Conversations Business Insight Digital Marketing Sales & Service Operations Governance, Risk, Compliance ERP, BI Digital Content Management, Editorial Collaboration, B/OSS Business Intelligence Digital Marketing & Experiences CRM, Business intelligence Solution Area Monetize Subscriber and Infrastructure Assets Network & Media Operations IT All Marketing Sales Customer Service Finance, HR, General Corporate Business Function CTO CIO All CMO SVP, Segment VP, Sales SVP, Segment VP, Contact Center SVP, Segment CFO, COO Customer Compelling Customer Experiences Agile Service and Infrastructure Creation/Management Business Insight & Decision Support
  26. $ BILLIONS Our Joint Tactical Opportunity What’s Hot in the Near-Term … Assets Sales and Support Digital Marketing & Experiences “360-Degree” View Emerging Markets Commercial/SMB Services Call Center Optimization Retail Store Operations Web, Social Networking CRM, BI CRM, BI, SRCH ERP CRM, AZURE Customer Experiences CRM Digital Marketing Experiences Business Insight for Telco Enormous diversity in requirement Subscriber Identity Influx Network Perf (assurance) Gain value from existing Licensing SQL Server “Denali”/”Crescent” Business Insight/ Decision Support BI, AZURE Business Intelligence Customer Experiences Business Insight/ Decision Support Agile Services/ Infrastructure Business and Operational Support Systems Move to the Cloud for Platform and Productivity Solutions to measure and effect “Quality of Service” AZURE SDP, SQL, System Center Agile Services/ Infrastructure $1.4B $2.0B $2.3B MSFT Opp’ty $11B $15B $18B Partner Opp’ty $44B annually with 7.8% growth B/OSS SDP DCM, Ed. Collab. Source: IDC Market Prioritization Framework (April 2011)
  27. Top Line collaboration Consumer Enterprise Small Business 3G MPLS LTE Differentiated Experiences from Windows Phone Enabling Compelling, Consistent, Connected Experiences Partnership with Hosting & Syndication business models Windows& Office TV & Entertainment Infrastructure& Platforms Phone Applications Voice
  28. bottom line collaboration General & Acctg. Marketing IT Net. Operations Sales Customer Svc. Customer Experiences Business Insight Agile Services/Infrastructure Dig. Content Management BSS/OSS ERP Business Intelligence Business Intelligence Billing Service Delivery Broker Collaboration Digital Marketing Devices and Security HR CRM
  29. Ludo Wijckmans 05 01 Vision and Trends Solutions 03 Industry Implications Engagement 06 02 04 Microsoft Priorities Velocity
  30. Solution Area Wins with Partner Solution Plans (PSPs) Dynamics CRM Revenue SQL and SharePoint Revenue Customer Case Study and Reference SUCCESSFUL ENGAGEMENT IS ABOUT …Connecting with the Right People Business Insight Digital Marketing Sales & Service Operations Governance, Risk, Compliance Digital Content Management, Editorial Collaboration, B/OSS ERP, Business Intelligence Business Intelligence Digital Marketing & Experiences CRM, Business Intelligence Solution Area Network/Media Operations IT All Marketing Sales Customer Service Finance, HR, General Corporate Business Function WW Telco Solutions Mgr Johan Norvik (johan@microsoft.com) Bryan Ebstyne (bebstyne@microsoft.com) WW Partner MgrMedia Solutions Mgr Victoria Magaz(vicma@microsoft.com) Field TZ Lead Rainer Kellerhals (rainer.kellerhals@microsoft.com)Media Solutions Liena Ugarova (lienau@microsoft.com)Global SI Alliance Mgr US Bob de Haven (bobdh@microsoft.com) EMEA LudoWijckmans (ludow@microsoft.com) ASIA Kevin Brough (kevinbro@microsoft.com) LATAM / CANADA Jose Luis Kruyff (jkruyff@microsoft.com)
  31. C&M EMEA TEAM EMEA C&M LeadLudo Wijckmans (ludow@microsoft.com) EMEA IMDM Francisco Maroto (fmarotob@microsoft.com) EMEA STU Lead David Pecota (dpecota@microsoft.com) Germany C&M Lead Volker Rosendahl (volker.rosendahl@microsoft.com) WE C&M Lead Paul Mason (pmason@microsoft.com) UK C&M Lead Andrew Garner (andrew.garner@microsoft.com) France C&M Lead Thomas Vallot (thomas.vallot@microsoft.com) MEA C&M Lead TBH CEE C&M Lead TBH
  32. Successful Engagement is about …Getting “Plugged In” to the Right Processes and Forums Join the Community Establish a Partner Solution Plan (PSP) Partner Community in MPN Targeted Solutions into Specific Accounts or Geos Agreed Local Contacts and Processes Aligned “Win” Goals (by Solution Area) Insight into Microsoft industry strategy and priorities Webinars and newsletters Access to more partner resources 1. Join the Microsoft Partner Network. 2. Sign up for the Microsoft Telco Community. Social Networking Partner SideUp
  33. partners customers PRODUCTIVITY &InfrastructureSolutions Mission STANDARDS CONTENTSYNDICATION To ensure Communications and Media customers and their partners realize the most business value from their relationship with Microsoft Research & Development SERVICES & Devices policy New Biz Models (Advertising) Line of Business SOLUTIONS
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