Download
1 / 39

TEXTNET In Detail (PPT) - PowerPoint PPT Presentation


  • 72 Views
  • Uploaded on

Advanced TTY & Text Telecommunication Service to Ensure Accessible Communications. Purpose. To Help Government and the Business sector Ensure full telecommunications accessibility to the deaf, deafened and hard of hearing community and those with speech difficulties

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'TEXTNET In Detail (PPT)' - milton


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Advanced tty text telecommunication service to ensure accessible communications

Advanced

TTY & Text

Telecommunication Service

to Ensure

Accessible Communications


Purpose
Purpose

To Help Government and the Business sector

  • Ensure full telecommunications accessibility to the deaf, deafened and hard of hearing community and those with speech difficulties

  • Improve internal staff efficiencies

  • Comply with the Canadian Human Rights Commission. In Ontario the AODA is designed to alleviate barriers faced by all individuals with disabilities

  • Avoid challenges & potential legal actions due to non-compliance issues


What is a tty
What is a TTY?

A TTY is a special communications device used by people who are deaf, deafened, hard of hearing or those with speech difficulties.

TTY users type and read conversations that would otherwise be done by speaking & hearing.


Issues with ttys

Require analog telephone lines

Require staff training in TTY use

Require TTY device at each point of contact

Require BRS or TTY to TTY communication

Minimal automated features

Issues with TTYs


Issues with relay services
Issues with Relay Services

  • Automated voice menu systems are inaccessible to relay calls

  • Takes 3-5 times longer to complete calls

  • Affords callers little perceived privacy

  • Decreases staff productivity

  • Ties up phone lines


Changes in technology
Changes in Technology

  • Digital telephone systems

    • Voice menu system

    • Automated Attendant & Interactive Voice Response (IVR) Systems

  • Personal computers on nearly every desk

  • Data networking – LANS & WANS

  • The Internet


Disadvantages for deaf deafened or hard of hearing using a tty
Disadvantages for Deaf, Deafened or Hard of Hearing using a TTY.

  • Cannot access auto voice menu options

  • Using a relay operator takes longer

  • Privacy and confidentiality may be compromised

  • Communication access not always equal


What are the laws
What Are the Laws? TTY.

  • The Canadian Human Rights Commission currently oversees Accessibility Standards, but the provinces are reviewing their own needs. Ontario for example has enacted the AODA.


Americans with disabilities act
Americans with Disabilities Act TTY.

Title II: Nondiscrimination on the Basis of Disability

in State and Local Government Services

“…. public entities should not rely heavily on the establishment of relay services. While relay services would be of vast benefit to both public entities and individuals who use (TTYs), the relay services are not sufficient to provide equal access to all telephone services.”


What is textnet
What is TEXTNET? TTY.

  • TEXTNET is a telephone service that replaces the old TTYs.

  • It’s a digital, Centrex-like telephone service that seamlessly integrates the telephone network, the local data network and the Internet to provide fully accessible text (TTY) communications.

  • It enables PCs to function like TTYs

  • It enhances an organization’s existing investments in PCs and other IT equipment


The benefits of textnet
The Benefits of TEXTNET TTY.

  • Fully accessible telephone communication

  • Improved customer service

  • Compliance with accessibility laws

  • Less risk of legal challenges

  • Enterprise-wide TTY telephone-based services

  • Advanced call management for TTY calls


The benefits of textnet1
The Benefits of TEXTNET TTY.

  • Utilizes existing PCs and networks

  • Eliminates the need for desktop-type TTYs

  • Helps improves internal staff efficiencies

  • Increased internal communication options

  • Easy to install & operate


Canadian customers now offering textnet
CANADIAN CUSTOMERS NOW OFFERING TEXTNET TTY.

  • GEORGE BROWN COLLEGE

  • MPAC

  • CITY OF WINDSOR

  • WINDSOR 311

  • ELECTIONS CANADA

  • CCSQ QUEBEC

  • CANADIAN CANCER SOCIETY

  • 211 TORONTO


Some textnet users in the usa
Some TEXTNET Users In the USA TTY.

  • State of Illinois

  • State of Wisconsin

  • Chicago Public Schools

  • Milwaukee Public Schools

  • Illinois School for the Deaf

  • Illinois Commission for Deaf & Hard of Hearing

  • Access Living of Chicago

  • Moraine Valley Community College

  • Ohio State University

  • SBC Special Needs Center

  • National Assistive Device Center

  • Village of Arlington Heights, IL

  • Washburn County, WI

  • Sony Ericsson Mobile


TEXTNET TTY. Telephone Service Provides Equal Access

Your Deaf, Deafened or Hard Of Hearing

Community Member

Your Agency or Organization

TEXTNET

Web

TEXTNET phone circuit and routing to/from Internet

TTY

device at any location

PC serves as TTY device at all locations

Internet

TEXTNET Central Office and Switch

PSTN* Circuit

*Public Switched Telephone Network


Textnet capabilities
TEXTNET Capabilities TTY.

  • Provide advanced telephone menu services to TTY callers

  • Route calls to any person or department on the network

  • Transfer TTY calls

  • Provide interactive telephone communications

  • Conference calls

  • Secure Instant Messages

  • Advanced messaging & message routing options

  • Provide automated information services to TTY callers

  • National and international network calling


System requirements
System Requirements TTY.

  • Network w/Internet access TCP/IP

  • No browser required

  • Workstations running Windows

    (95, 98, ME, NT, XP or 2000)

  • TEXTNET Access Port License(s)

  • TEXTNET User Account(s)

  • Ports 2571 and 2510 open outbound to 65.116.86.0/25 in any firewalls


Taking incoming tty calls
Taking Incoming TTY Calls TTY.

Answer calls at whatever PC you are logged on.

Automated call routing and TTY menu services.

Accept messages from TTY callers and:

  • forward to e-mail

  • forward to paging

  • forward to TTY mailbox

  • forward to an off-site TTY number

    Transfer TTY calls to other people or departments.


Sending outbound tty call
Sending Outbound TTY Call TTY.

  • Outgoing calls as simple as typing on your PC

  • Calls through the PSTN ( Telephone Network)

  • Calls through the Internet (TOIP)

  • Conference calls to users on the network


Secure encrypted network instant messaging
Secure/Encrypted TTY.Network Instant Messaging

  • Send “pop-up” messages to any person or department on the network

  • Broadcast messages to groups

  • Page from any client computer

  • Decide how your messages should be delivered


Tty call basics
TTY Call Basics TTY.

  • When someone calls, a “ring box” as shown below, will appear on your screen regardless of the application you are running

  • With a sound card there is an audible ring

  • Optional “network ring” flashing light alert


Tty call basics1
TTY Call Basics TTY.

  • When calling out to a TTY, you can use the digital phone book or the “quick dial” feature

  • You may also call any TEXTNET user anywhere in the world via the Internet connectivity


Tty call basics2
TTY Call Basics TTY.

  • No TTY call ever goes unanswered

  • If a TTY or TEXTNET calls and you are not available, the caller will always get your mailbox

  • You choose how your messages are forwarded


Tty call basics3
TTY Call Basics TTY.

If a TTY caller or another TEXTNET user leaves you a message, the “Mail” icon will light on your toolbar

No Message:

Message:


Tty call basics4
TTY Call Basics TTY.

To read a new message, you just select “View” and then “Inbox-Messages”


Tty call basics5
TTY Call Basics TTY.

  • Each TEXTNET user can choose how his or her messages should be forwarded

  • Messages can appear in text mail, an e-mail account, alpha pager, or any other compatible digital mode


Advanced features
Advanced Features TTY.

You select how you want your messages forwarded on this screen


Advanced features1
Advanced Features TTY.

For the first time ever, Deaf, Deafened, Hard of Hearing Individuals or those with Speech Difficulties, can participate in conference calls.

  • Multiple participants on a single text call

  • Any participant may hang up and the call will continue


Advanced features2
Advanced Features TTY.

Sample conference call screen:


Advanced features3
Advanced Features TTY.

  • You or a caller can create pre-composed text and send with a “hot key”

  • You can have numerous text blocks at your fingertips to send to callers

  • You can “cut & paste” information into the conversation


Automated tty call handling
Automated TTY Call Handling TTY.

Create an “ITR” (Interactive Text Response) system providing automated services

  • Send greeting and announcements

  • After hours and holiday call routing

  • Basic or advanced telephone menu options

  • Collect information before transferring to a call taker

  • Information menus by topic

  • Take and record messages

  • Variety of call transfer services


Automated tty call handling1
Automated TTY Call Handling TTY.

  • Create a call flow script from the drag-and-drop icons in the graphical user interface.

  • Link this call flow script to a particular phone number, person, department or organization


Textnet administration
TEXTNET Administration TTY.

  • Centralized and remote administration, security settings and control.

  • Local administrators can be anywhere in the world as long as they have Internet access.


Textnet security
TEXTNET Security TTY.

  • All communication between TEXTNET nodes is encrypted (128 bit AES, or Secure Sockets)

  • TEXTNET traverses firewalls in a very secure manner

  • TEXTNET does not support file transfers or any Remote Access Server type functions

  • TEXTNET is a telephone system not a data system


How much does it cost
How Much Does It Cost? TTY.

  • Like most advanced systems, cost is variable based on a variety of configuration options and levels of service

  • For small installations, costs are comparable to the expense of maintaining a single TTY

  • For large installations, very significant savings are common

  • We can provide your organization with a configuration and sales quote based on your specific needs and requirements


How much does it cost1
How Much Does It Cost? TTY.

Initial System Setup (one-time cost)

Port setup $245.00/port

User setup $ 35.00/user

Installation Services (one-time cost)

Based on complexity of customer requirements

Monthly Charges

TEXTNET Access Ports $160.00/mo

TEXTNET User Accounts $ 10.00/mo

Additional Toll Free Numbers $ 10.00/mo

(One toll-free number included with each access port)

Staff Training Available

  • All efforts will be made to maintain stable pricing however prices are subject to change without notice


The top 10 reasons
The Top 10 Reasons… TTY.

  • Ensure fully accessible service delivery to our Business Community.

  • Comply with the laws mandating communication accessibility.

  • Avoid costly litigation .

  • Improve internal staff efficiencies and reduce call hand-offs.

  • Ensure that no incoming call is ignored, lost or forgotten.


For choosing textnet
… for Choosing TEXTNET TTY.

  • Realize long term savings in staff and equipment resources.

  • Get more out of your existing IT infrastructure investment.

  • Monthly service costs may be integrated into your budget with no additional capital cost outlay.

  • Guarantee complete caller confidentiality.

  • No practical alternative exists to achieve truly equal access.

    Good Communication = Good Business


ad