Advanced TTY & Text Telecommunication Service to Ensure Accessible Communications. Purpose. To Help Government and the Business sector Ensure full telecommunications accessibility to the deaf, deafened and hard of hearing community and those with speech difficulties
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TTY & Text
To Help Government and the Business sector
A TTY is a special communications device used by people who are deaf, deafened, hard of hearing or those with speech difficulties.
TTY users type and read conversations that would otherwise be done by speaking & hearing.
Require staff training in TTY use
Require TTY device at each point of contact
Require BRS or TTY to TTY communication
Minimal automated featuresIssues with TTYs
Title II: Nondiscrimination on the Basis of Disability
in State and Local Government Services
“…. public entities should not rely heavily on the establishment of relay services. While relay services would be of vast benefit to both public entities and individuals who use (TTYs), the relay services are not sufficient to provide equal access to all telephone services.”
TEXTNET TTY. Telephone Service Provides Equal Access
Your Deaf, Deafened or Hard Of Hearing
Your Agency or Organization
TEXTNET phone circuit and routing to/from Internet
device at any location
PC serves as TTY device at all locations
TEXTNET Central Office and Switch
*Public Switched Telephone Network
(95, 98, ME, NT, XP or 2000)
Answer calls at whatever PC you are logged on.
Automated call routing and TTY menu services.
Accept messages from TTY callers and:
Transfer TTY calls to other people or departments.
If a TTY caller or another TEXTNET user leaves you a message, the “Mail” icon will light on your toolbar
To read a new message, you just select “View” and then “Inbox-Messages”
You select how you want your messages forwarded on this screen
For the first time ever, Deaf, Deafened, Hard of Hearing Individuals or those with Speech Difficulties, can participate in conference calls.
Sample conference call screen:
Create an “ITR” (Interactive Text Response) system providing automated services
Initial System Setup (one-time cost)
Port setup $245.00/port
User setup $ 35.00/user
Installation Services (one-time cost)
Based on complexity of customer requirements
TEXTNET Access Ports $160.00/mo
TEXTNET User Accounts $ 10.00/mo
Additional Toll Free Numbers $ 10.00/mo
(One toll-free number included with each access port)
Staff Training Available
Good Communication = Good Business