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Measuring and evaluating e-government performance in the Arab World. 3 rd meeting of working group 2 on the e-government and administrative simplification Dubai, UAE 12-13 March 2007. Dr. Ehab M. Moustafa Principal & Lead Consultant InterCan Development Company Ltd. Agenda.

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measuring and evaluating e government performance in the arab world

Measuring and evaluating e-government performance in the Arab World

3rd meeting of working group 2 on the e-government and administrative simplification

Dubai, UAE 12-13 March 2007

Dr. Ehab M. Moustafa

Principal & Lead Consultant

InterCan Development Company Ltd.

agenda
Agenda
  • Issues to address
  • Definitions
  • Scope
  • The problem
  • Observations
  • Conclusions

Dr. Ehab Moustafa

issues to address
Issues to address
  • Why governments need to measure and evaluate e-government?
    • prioritise actions,
    • justify investments,
    • assess impacts
  • What are the challenges that governments have to face in measuring and evaluating e-government progress?
    • lack of evaluation culture,
    • poor evaluation skills,
    • measurement problems

Dr. Ehab Moustafa

governance government

Shsh

Shsh sssssssssssssssssssssss

shsh

Central Gov

Legislative System

Local Gov

Civil Society

Legal System

Governance & Government
  • Governance is the processes of governing (The function)
  • Government is established to administer these processes and systems (the Mechanisms through which we are governed)

Dr. Ehab Moustafa

governance model
Governance Model

To govern is to

  • Set policies
  • Regulate – how these policies are implemented
  • Serving society – rendering services to your constituency

Dr. Ehab Moustafa

what the e in egovernment means
What the e in eGovernment means?
  • e-Government = more efficient and effective government

Dr. Ehab Moustafa

the new face of governance
The new face of governance
  • Globalization forces governments to compete
  • Constituencies demanding for better governance
  • Governing with customer focused philosophy
  • Change in governance culture

Dr. Ehab Moustafa

survivors
survivors
  • “The species that survived were not the most intelligent (or strongest) – they were the most adaptable to change”

Charles Darwin

Dr. Ehab Moustafa

stages of service delivery in egovernment

Stage

networked

transactional

interactive

enhanced

emerging

Stages of service delivery in eGovernment

Dr. Ehab Moustafa

e government strategic goals versions
e-Government Strategic Goals (versions)
  • In 1990’s
    • was to make the Federal government more results-oriented (effective), efficient and citizen-centered.
  • In 2000’s
    • Reinventing the way we do business, more interactive and transactional (but keeping basic structures of government unchanged!!!!)
  • Next decade
    • Dramatic changes to the government we know, more direct participation of the constituency and empowering CS to create the Information Society

Dr. Ehab Moustafa

e gov evolution

Create own model

  • Real reinvention
  • Addressing efficiency
  • interoperability
  • Focus on effectiveness
  • Change image
  • Drive the e-economy
    • eBusiness
    • eCommerce
  • Information provision
  • Imitate e-business
  • Web presence
  • Branding

e-Gov III

  • New governance model
  • Good Governance
  • e-Citizen
  • e-Inclusion
  • e-Participation
  • e-Fusion
  • e-Democracy
  • Bigger role 4 CSO
  • Real Globalization
  • New democratic structures

e-Gov II

  • Serious BPR
  • Citizen focus
  • Focus on Core business
  • Service delivery enhancement

e-Gov I

1990’s

2000’s

2010’s

e-Gov Evolution

Dr. Ehab Moustafa

citizen centric government

Mini D

Mini C

Mini B

Mini A

Citizen Centric Government

Redesigned Service

Dr. Ehab Moustafa

the tripartite
The Tripartite

e

Civil Society

State

Business Sector

Dr. Ehab Moustafa

the 10 golden questions
The 10 Golden Questions

1. Why are we pursuing e-government?

2 Do we have a clear vision and priorities for e-government?

3. What kind of e-government are we ready for?

4. Is there enough political will to lead the e-government effort?

5. Are we selecting e-government projects in the best way?

6. How should we plan and manage e-government projects?

7. How will we overcome resistance from within the government?

8. How will we measure and communicate progress? How will we know if we are failing?

9. What should our relationship be with the private sector?

10. How can e-government improve citizen participation in public affairs?

Dr. Ehab Moustafa

good governance
Good Governance

Good governance has 8 major characteristics, they are:

  • participatory,
  • consensus oriented,
  • accountable,
  • transparent,
  • responsive,
  • effective and efficient,
  • equitable and inclusive, and
  • follows the rule of law

Dr. Ehab Moustafa

it s about knowledge
It’s about knowledge
  • Better governance is about better policy and decisions making
  • The key to a GOOD governance is knowledge.

Context

Independence

wisdom

Understanding Principals

Knowledge

Understanding Patterns

Information

Understanding relations

Understanding

Data

Dr. Ehab Moustafa

efficient governance
Efficient Governance
  • The aim of e-government initiative is to provide efficient government management of information to the citizen; better service delivery to citizens; and empowerment of the people through access to information and participation in public policy decision-making.

Dr. Ehab Moustafa

slide19

4 Perspectives

Citizen Perspective

Government Perspective

Civil Society Perspective

Business perspective

Dr. Ehab Moustafa

citizen centric e gov architecture

e-GovFunctions

Business processes

Help Desk

Business rules

Citizen Centric e-Gov Architecture

E - Services

G2C

G2E

G2B

G2G

Knowledge Management

Gov Knowledge Base

Dr. Ehab Moustafa

slide21

Knowledge Management

Policy making

Citizen

Business Rules

Businesses

Knowledge base

Business processes

e-functions

partners

Help Desk

e-services

Dr. Ehab Moustafa

question
QUESTION???
  • ARE WE PROBING THE RIGHT INDICATORS?
  • Does our dashboard contain the proper navigation aids?
  • What these indicators are telling us?

Dr. Ehab Moustafa

strategy definition and execution
Strategy definition and execution

Mission and Core Values

Our desired future

Vision

Differentiating activities

Strategy

What we must do well in

order to implement

our strategy.

Objectives

Civil Serv.

Learning

Internal

Processes

Citizen

Financial

How strategic success

is measured and

tracked.

Measures

Internal

Processes

Civil Serv.

Learning

Citizen

Financial

Initiatives

Dr. Ehab Moustafa

balanced progress measurement

Citizen perspective

Mission

Goals & Objectives

A- goal 1

B- goal 2

C- goal 3

Internal process perspective

Financial perspective

Indicators

A

Indicators

B

Indicators

C

Learn & Growth

perspective

measurement

Balanced Progress Measurement

Dr. Ehab Moustafa

move from the stakeholders perspective
Move from the stakeholders perspective
  • G2C G2B G2E G2G
  • e.g. G2C
    • Inclusion
      • Access 10 steps scale to achieve full access
      • Organization
      • Legal
      • Services
      • willingness

Dr. Ehab Moustafa

g2c inclusion progress radar

ACCESS

eLearning

eConsultation

Legal

ICT Infrastructure

eInfo

eServices

G2C inclusion progress radar

Dr. Ehab Moustafa

challenges for the future
Challenges for the Future:

Building Governance Capacity

  • The three major domains of governance - the state, the private sector and civilsociety - must address new cross-cutting issues in a complex and uncertain era of political and economic globalization.

Dr. Ehab Moustafa

the arab s knowledge society
The Arab’s Knowledge Society
  • The status of Arab knowledge at the beginning of the 21st century, despite the presence of significant human capital in the region, the report concluded that disabling constraints hamper the acquisition, diffusion and production of knowledge in Arab societies. This human capital, under more promising conditions, could offer a substantial base for an Arab knowledge renaissance. Its closing section puts forward a strategic vision for creating knowledge societies in the Arab world based on five pillars: Guaranteeing key freedoms; Disseminating quality education; Embedding science; Shifting towards knowledge based production; and Developing an enlightened Arab knowledge model.

The UNDP Arab Human Development Report - 2003

Dr. Ehab Moustafa

suggestions recommendations
Suggestions & Recommendations
  • Strategies the 4 perspectives for all
  • Establish a work group to develop the balanced progress indicators and agree with the stakeholders on the measures and mechanisms of deployment and reporting.
  • Encourage the creation of national Forums network that will be responsible of measuring and reporting the progress.

Dr. Ehab Moustafa