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The future lies on Business transformation & Employee-Organizational A lignment. Submitted By Tanmoy Mondal IIFT MBA (IB) 2012-14. Role of Engagement:Employee-Organizational alignment. Organization Framework.

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The future lies on Business transformation & Employee-Organizational Alignment

Submitted By

Tanmoy Mondal


MBA (IB) 2012-14

role of engagement employee organizational alignment
Role of Engagement:Employee-Organizational alignment

Organization Framework

The challenge for businesses is to create organizations where employees are aligned and engaged to a clearly articulated strategy

Future Strategy to gain competitive edge

Customer Experience

Organizational Performance

The IT organizations need a radical transformation to face future challenges and guide the enterprise towards greater competitive success.

transformation of business organization
Transformation of Business Organization

Mapping the transformation into future IT organization

Traditional Transformational

Co-relation between retention rate and an organization's performance in customer satisfaction, productivity and profitability is more than 35% in value terms between a low attrition company and above average retention company. (Vishal Gupta; ShwetaShrivastava, 2007)







Organization transformation helps to increase profitability, productivity,customer satisfaction and innovation




Organization transformation helps to re-align the internal system, but also it is needed to look after the external system i.e. eco-system


Why not?



Risk taking

Risk Averse

As the digital-physical boundary is getting blurred, so it is important to define the eco-system of an IT organization and its interaction with those. In this process it is needed to identify the stakeholders within the organization that are driving these linkages and interactions between the eco-system's various entities & the organization's business functionalities.

it business ecosystem
IT & Business Ecosystem

Mapping the IT & Business Ecosystem



IS/IT organization

Partners, Alliances

External Customers

Trend Drivers

Business Trends

IT Trends

IT infrastructure Provider

IT Service Provider

Present Offerings

Gap Offerings


Challenge remains to identify the gap in terms of technology for product /solution development or enhancement

Instead of reacting to existing business needs, the focus of the new IT organization needs to be on creating competitive advantage for the enterprise via innovative applications of emerging technologies. So the technology adaption remains a major enabler and the management & employees, both need a collaborative approach to fulfill this adaption.

technologies as future viable business solutions
Technologies as future viable business solutions

It is difficult to determine when the customer will adopt the innovative solution. So it is easier to look for benefits rather than technology. Because innovative solutions take time to convert into viable business solutions.

Adoption waves for business & customer technology

Technology Maturity



Customer & business solutionmaturity



Minor Responsibility


Major Responsibility

So, it is clear that for incubation and post innovation period, there is a need of continuous interaction between management and employees. So for future business opportunities both management & employee collaboration is essential.


So, there is a need in change of present organization structure to create a delicate balance to fit the business need into technical vision.

change before you have to
“Change before you have to”…………..

Future IT Organization

Traditional IT Organization





IT operations

Strategy & Project office

Application development & maintenance

Architecture & Security

Infrastructure operations

Architecture,security & strategy

Shift from product innovation to strategy innovation

Future lies in the hands of both, Management for making collaborative customer centric strategy and supported by employee’s innovative & focused technology solutions

Source: AT Kearney, Accenture, Infosys Business consulting