The future lies on Business transformation & Employee-Organizational A lignment. Submitted By Tanmoy Mondal IIFT MBA (IB) 2012-14. Role of Engagement:Employee-Organizational alignment. Organization Framework.
The future lies on Business transformation & Employee-Organizational Alignment
MBA (IB) 2012-14
The challenge for businesses is to create organizations where employees are aligned and engaged to a clearly articulated strategy
Future Strategy to gain competitive edge
The IT organizations need a radical transformation to face future challenges and guide the enterprise towards greater competitive success.
Mapping the transformation into future IT organization
Co-relation between retention rate and an organization's performance in customer satisfaction, productivity and profitability is more than 35% in value terms between a low attrition company and above average retention company. (Vishal Gupta; ShwetaShrivastava, 2007)
Organization transformation helps to increase profitability, productivity,customer satisfaction and innovation
Organization transformation helps to re-align the internal system, but also it is needed to look after the external system i.e. eco-system
As the digital-physical boundary is getting blurred, so it is important to define the eco-system of an IT organization and its interaction with those. In this process it is needed to identify the stakeholders within the organization that are driving these linkages and interactions between the eco-system's various entities & the organization's business functionalities.
Mapping the IT & Business Ecosystem
IT infrastructure Provider
IT Service Provider
Challenge remains to identify the gap in terms of technology for product /solution development or enhancement
Instead of reacting to existing business needs, the focus of the new IT organization needs to be on creating competitive advantage for the enterprise via innovative applications of emerging technologies. So the technology adaption remains a major enabler and the management & employees, both need a collaborative approach to fulfill this adaption.
It is difficult to determine when the customer will adopt the innovative solution. So it is easier to look for benefits rather than technology. Because innovative solutions take time to convert into viable business solutions.
Adoption waves for business & customer technology
Customer & business solutionmaturity
So, it is clear that for incubation and post innovation period, there is a need of continuous interaction between management and employees. So for future business opportunities both management & employee collaboration is essential.
So, there is a need in change of present organization structure to create a delicate balance to fit the business need into technical vision.
Future IT Organization
Traditional IT Organization
Strategy & Project office
Application development & maintenance
Architecture & Security
Architecture,security & strategy
Shift from product innovation to strategy innovation
Future lies in the hands of both, Management for making collaborative customer centric strategy and supported by employee’s innovative & focused technology solutions
Source: AT Kearney, Accenture, Infosys Business consulting