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Enhancing Local Services: West Area Response Manager Phase 2

Improve resident influence, satisfaction, and communication. Efficient service requests and reduced posts. Collaborate with local partners. Strengthen street scene and park maintenance.

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Enhancing Local Services: West Area Response Manager Phase 2

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  1. RESPONSIVE LOCAL SERVICESPhase 2Bill Blackett – West Area Response ManagerJULY 2012

  2. Responsive Local Services • Increase resident influence on priority setting and decision making in their local area • Increase resident satisfaction with the level of customer service • Increase in the number of residents who feel informed about what is happening in their area • Increase in service requests dealt with right first time • Reduction in the number of posts needed to do the job • Close working with Local Councillors and other partners /agencies

  3. Responsive Local Services 1 – Service Scope • Street Scene Services – April 11 to March 12 • Graffiti • Dog Fouling • Grass Cutting • Litter • Dumping of Waste • Enforcement • Winter Maintenance • Street Cleansing

  4. Responsive Local Services 2 – Service Scope • Street Scene Services – from April 12 • Parks Operational Maintenance • Sports Pitch maintenance • Cemeteries and Crematorium • Arboriculture • Play Areas

  5. Area Response Team • Area Response Manager • Area Response Officer • Ward Team Leaders • Environmental Enforcement Officer • Parks Rangers

  6. Being Responsive • Residents see action in their local area • Regular attendance at: • Area Committees; • Place Boards • Residents Meetings • Customer Focus Groups • ‘Walk and Talk Events’ – Joint walks with Councillors, Partners and Residents

  7. LOVE WHERE YOU LIVE • 13 Groups and 15 Events across West area in September 2011. • Regular Love Where you Live activity including: • Litter Picks – Silksworth Lakeside and Youth Almighty • Bulb Planting – Launch Pad • Signage – Launch Pad • Joint work with Gentoo • Keen to support other LWYL activity

  8. CONTACT DETAILS Ian Richardson – Assistant Head of Streetscene (RLS) ian.richardson@sunderland.gov.uk Dave Ellison – Area Response Manager (Coalfield) dave.ellison@sunderland.gov.uk Andy Old – Area Response Manager (North) andrew.old@sunderland.gov.uk Brian Hodgkinson – Area Response Manager (Washington) brian.hodgkinson@sunderland.gov.uk Bill Blackett – Area Response Manager (West) bill.blackett@sunderland.gov.uk Nicky Rowland – Area Response Manager (East) nicky.rowland@sunderland.gov.uk Helen Peverley - Area Response Manager (City Centre) helen.peverley@sunderland.gov.uk

  9. Thank you

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