2011 CMS Medicare Symposium: Call Center Monitoring Presentation Preloader

2011 CMS Medicare Symposium: Call Center Monitoring Presentation - PowerPoint PPT Presentation


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Background. CMS monitors the following call centers for compliance with CMS standards:Part C and D current enrollee call centersPart C and D prospective enrollee call centersPharmacy technical help desks. Customer Service Standards. Per the Medicare Marketing Guidelines, sponsors must meet t

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