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A Story of Quality Journey- ISO 9001:2008. G.Alagarsamy Pr.CCA, Tamil Nadu Circle. We cannot live better than in seeking to become better -Socrates. Principal Controller of Communication Accounts Tamil Nadu Circle ISO 9001:2008 Certified. Stakeholders. Pensioners. Pension Settlements.

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A story of quality journey iso 9001 2008

A Story of Quality Journey- ISO 9001:2008

G.Alagarsamy

Pr.CCA, Tamil Nadu Circle


We cannot live better than

in seeking to become better

-Socrates


Principal controller of communication accounts tamil nadu circle iso 9001 2008 certified
Principal Controller of Communication AccountsTamil Nadu CircleISO 9001:2008 Certified


Stakeholders
Stakeholders

Pensioners

Pension Settlements

Pr. CCA

LF& Spectrum- Assessment and Collection

USO Disbursements

TSPs/

ISPs

USPs


Vision
Vision

To leverage and lead on its

strategic positioning as

a unique institutional assurance of DOT

in its policy assurances and

implementations at the ground level”


Mission
Mission

To excel in its role

as a professional interface

Between

DOT and its various stakeholders


Quality policy
Quality Policy

The office of the Principal CCA, Tamil Nadu Circle, Chennai

commits to provide quality service delivery

to all its stakeholders – DOT/BSNL retirees,

Universal Service Providers and Licensees

improvingly on sustaining basis

by standardizing the work processes, practices and

by leveraging the available resources.



Milestones covered
Milestones Covered

  • Three awareness Programmes to all

  • Business Process Reengineering


Milestones covered1
Milestones Covered

Preparation of Documents

  • Vision

  • Mission

  • Quality Policy

  • Quality Objectives

  • Quality Manual ( 55 pages)

  • Procedure Manual( 49 pages)


Milestones covered2
Milestones Covered

  • Preparation of Documents

    • Work Instructions ( 48 numbers)

    • Local Orders ( 18 numbers)

    • List of Forms (46 numbers)

    • Flow Charts(7 numbers)


Milestones covered3
Milestones Covered

  • Internal Quality Audit training

    • The first for three days covering 17 officers

    • The second for two days covering 24 officers


Milestones covered4
Milestones Covered

  • Management Review Committee meetings

    • Seven meetings held to review the results of quality audit

  • Internal Quality/Mock audits

    • IQA1: No of NCs raised: 50

    • IQA2: No of NCs raised: 42

    • IQA3: No of NCs raised: 36

    • Two mock audits


Milestones covered5
Milestones Covered

  • Adequacy audit on 02/08/2010

  • Preliminary visit/pre audit on 09/08/2010

  • Initial Audit (Certification audit on 26/08/2010 &27/08/2010)

  • QMS Certification Licence for ISO 9001:2008 issued effective from 01/09/2010 for 3 years valid up to 31/08/2013


Key contributors
Key Contributors

  • BIS

  • A Team of BSNL Retired Officers

    • J. Santhanakrishnan

    • G.Ramanujam

    • A.Sadagopan

  • Team Pr.CCAtn

    • The staff and the officers


If what you did yesterday seems big,

you have not done anything today

Lou Holtz (1937)

Foot Ball Coach




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