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Analysis of q uestions frequently asked by refugee students

Analysis of q uestions frequently asked by refugee students. Module structure. Purpose of the module Topics of the FAQs Legal status Services Academic rules List of FAQs with relevant information How to write effective FAQs Time for discussion. PURPOSE OF THE MODULE

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Analysis of q uestions frequently asked by refugee students

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  1. Analysis of questions frequently asked by refugee students EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

  2. Module structure • Purpose of the module • Topics of the FAQs • Legal status • Services • Academic rules • List of FAQs with relevant information • How to write effective FAQs • Time for discussion EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

  3. PURPOSE OF THE MODULE analyzing the questions frequently asked by refugee students in the six Universities partners of the project building an online catalogue of FAQ (to be published on the EUCRITE website) that can be used by all HEIs which have contacts with students with refugee background helping to improve accessibility to useful information for refugee students, for example by optimizing web and FAQ pages EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

  4. IO2 – IDENTIFICATION OF NEEDS PROBLEMS FOR REFUGEES: Academic Enrollment Personal Cultural Financial Government/ legal EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

  5. Topics of the FAQs • Accommodation/ Housing • Entry requirements • Buddy program • Childcare / Family services • Documents for enrollment • Educational offer • Exams • Exemption from tuition fees • Healthcare • Jobs for students • Student’s canteens • Language courses • Legal status and university • Lessons • Libraries, study rooms, computer labs • Management of missing documents • Missing passport/ proof of identity • Translation/ Legalisation of documents • Psychological support • Public Transport • Scholarships LEGAL STATUS ACADEMIC RULES SERVICES EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

  6. Topics of the FAQs LEGAL STATUS SERVICES ACADEMIC RULES EUCRITE I Staff Training I Barbara Minuzzo I Politecnico di Torino

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