SMS Integration With Salesforce

1. SMS Integration with Salesforce: Boost Engagement with Message Blink A Complete Guide to SMS Salesforce Solutions for Sales, Marketing & Customer Support SASTORM SOFTWARE LLC

2. Introduction – Why SMS in Salesforce Matters • Salesforce is a leading CRM, but native SMS capabilities are limited. • Modern communication demands instant, direct, and reliable channels—SMS tops the list. • Integrating SMS into Salesforce enables personalized, automated, and real-time communication. • Message Blink brings powerful SMS and WhatsApp functionality natively to Salesforce.

3. What is SMS Salesforce? • “SMS Salesforce” refers to the ability to send and receive SMS messages directly from the Salesforce CRM platform. • It includes features like contact syncing, message templates, automation, and delivery tracking. • Used across industries—real estate, healthcare, e-commerce, finance—for faster and more effective communication.

4. Salesforce SMS – Key Advantages • SMS has a 98% open rate compared to ~20% for email. • Messages are usually read within 3 minutes of receipt. • With send sms through salesforce, sales reps can follow up instantly and marketers can automate campaigns. • Better lead nurturing and higher customer satisfaction.

5. SFMC SMS (Salesforce Marketing Cloud) • Salesforce Marketing Cloud (SFMC) provides SMS marketing tools via Mobile Studio. • Perfect for large enterprises with complex campaign needs. • Includes features like: • SMS journeys in Journey Builder • Geo-targeted messaging • Time-sensitive alerts • But: setup is technical and costly—ideal for enterprise, not SMBs. • Message Blink offers a lightweight, affordable alternative.

6. How to Send SMS from Salesforce • Salesforce in Sms doesn’t support native SMS out-of-the-box. • To send SMS: • Integrate a messaging app like Message Blink • Choose your contact or campaign list • Use templates or custom messages • Schedule or send immediately • With Message Blink, this process takes just a few clicks!

7. Send SMS Through Salesforce – Real Use Cases • Popular Business Scenarios: • Retail: Flash sales and discount notifications • Sales: Follow-up with leads after a demo • Healthcare: Appointment reminders • Education: Student onboarding messages • Finance: Payment reminders • Message Blink automates these processes via flows and campaigns inside Salesforce. • c

8. Why Message Blink is the #1 SMS App for Salesforce • Top Benefits: • Native Salesforce UI – no need to leave your dashboard • Fast deployment – get started in minutes • Scalable – send 1 or 100,000 messages • Affordable – pricing suited to all business sizes • Supports WhatsApp, SMS, and automated conversations • Fully compliant with opt-in/opt-out and DND regulations

9. How Message Blink Benefits Your Business • Marketing Teams: • Schedule SMS blasts to segmented lists • Automate promotions & flash sale alerts • Sales Teams: • Instant follow-ups to leads • Track SMS open and response history • Support Teams: • Send updates or resolution messages via SMS • Reduce support resolution times with proactive messaging

10. Get Started with Message Blink Today • Simple onboarding • 24/7 support • Free trial available • Works with Sales Cloud, Service Cloud, and Marketing Cloud • Visit: Marketing Teams: • Schedule SMS blasts to segmented lists • Automate promotions & flash sale alerts • Sales Teams: • Instant follow-ups to leads • Track SMS open and response history • Support Teams: • Send updates or resolution messages via SMS • Reduce support resolution times with proactive messaging • 📧 Email: hello@messageblink.com • Let your messages do the talking—right from Salesforce.

11. Thank You