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Human Services Coordination in Disasters: An Interactive Workshop. Washtenaw County, Michigan. Human Services Coordination in Disasters: An Interactive Workshop. Welcome Introductions Administration Agenda Classroom Decorum Participant-Instructor Contract.

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Human services coordination in disasters an interactive workshop1
Human Services Coordination in Disasters: An Interactive Workshop

  • Welcome

  • Introductions

  • Administration

  • Agenda

  • Classroom Decorum

  • Participant-Instructor Contract


Disaster human services washtenaw county michigan
Disaster Human Services WorkshopWashtenaw County, Michigan

  • Introductions

    • Activity

      • Working with a participant next to you, interview each other by filling out the form on page 3.


Human services
Human Services Workshop

  • No single agency can do it all

  • Team approach

    • Lead Agency – most capable at task

    • Support Agencies – some capability at task

  • Every community is different

    • …the perfect example is “Case Management”

      • Community Action Network (CAN)

      • “Functional Needs” populations

    • Disaster Recovery Centers (DRC)


Case management
Case Management Workshop

  • Assistance with:

    • Clothing

    • Education

    • Employment

    • Food

    • Healthcare

    • Mental Health

    • Homeless

    • Housing/Utilities

  • Legal

  • Parenting

  • Family Reunification

  • Special Populations

  • Substance Abuse

  • Transportation

  • Veterans


Volunteer management
Volunteer Management Workshop

  • Another commonality between human service providers…volunteers

  • Most plan, train and exercise volunteers year-round

  • Disaster create a surge of goodwill and good intentions through volunteerism

  • Unmanaged unsolicited or trained volunteers can be:

    • Inefficient

    • Unhelpful

    • Unsafe

  • Most common remedy are Volunteer Reception Centers (VRC)


Volunteer management volunteer reception center
Volunteer Management Workshop(Volunteer Reception Center)

  • Functions include:

    • VRC site selection & MOU's

    • Planning/Training/Exercising for:

      • Site setup/preparation

      • Staffing

      • Registration

      • Volunteer training

      • Information

      • Communications

      • Volunteer matching

      • Assignments/accounting/reporting


Donations and acquired resources
Donations and Acquired Resources Workshop

  • Similarly unique to agencies as fundraising

  • Online donation networks

    • AidMatrix

  • In some cases, donations do not meet needs

    • Use donated funds to acquire needed resources

    • Develop vendor lists to quickly acquire resources

  • More about this later in “Donations Management”


Feeding operations
Feeding Operations Workshop

  • FEMA resource typing

    • Feeding kitchen typing

  • Four (4) phases of emergency management

    • Response

    • Short-term recovery

    • Long-term recovery

  • Leadership and resource availability may change with disaster phase


Feeding operations1
Feeding Operations Workshop

  • Functions include:

    • Facility selection & MOU's

    • Feeding MOU's

    • Vendor/provider ID/Agreements

    • Planning/Training/Exercising for:

      • Site setup/preparation

      • Food delivery/storage/inventory

      • Food/meal production

      • Food/meal distribution

      • Fuel delivery/safe storage

      • Waste disposal

      • Safe/tested potable water/delivery/storage

      • Staffing

  • Information

  • Communications

  • Accounting/reporting/ procurement


Before we move on to temporary sheltering
Before we move on to Temporary Sheltering… Workshop

  • Medication

  • Hygiene

  • Functional Needs Populations

  • Assistance with:

    • Healthcare

      • Medically independence equipment

      • Caregiver accommodation

    • Mental Health

    • Nutrition

    • Transportation

    • Language

    • Service Animals


And since we just mentioned animals
And Since We Just Mentioned Animals… Workshop

  • Animals in Disasters…

    • Seven principle tasks:

      • Veterinary services

      • Pet/owner sheltering

      • Livestock/exotics placement

      • Stray/injured/dead animals

      • Animal feeding

      • Mosquito/insect control


Temporary shelter operations
Temporary Shelter Operations Workshop

  • Recognition of traditional shelter management agencies

  • The diversity of populations and the specifics of hazards can dictate needed services for shelter occupants

  • Four (4) phases of emergency management

    • Response

    • Short-term recovery

    • Long-term recovery

  • Leadership and resource availability may change with disaster phase

    • Example: School systems


Temporary shelter operations1
Temporary Shelter Operations Workshop

  • Functions include:

    • Facility selection & MOU's

    • Feeding MOU's

    • Vendor/provider ID/Agreements

    • Shelter kits prepared

    • Planning/Training/Exercising for:

      • Shelter setup/preparation

      • Registration

      • Feeding

      • Dormitory

      • Information

      • Health Services

      • Mental Health Services

  • Client Services

  • Case Management

    • Functional Needs

  • Communications

  • Staffing

  • Support Services


Bulk distribution
Bulk Distribution Workshop

  • Acquisition, inventory, storage, distribution of:

    • Goods and commodities

      • Clean up supplies, basic household goods and food commodities

      • Can be supplemented by goods/commodities donations

    • Staffed by volunteers and others

      • Often supplemented by VRC vetted volunteers

      • Un-skilled volunteers

    • Logistics driven site selection and usage

      • Easy of quantity good/commodity movement/access

      • Either neighborhood or auto traffic pattern focused


Bulk distribution1
Bulk Distribution Workshop

  • Functions include:

    • Facility selection & MOU's

    • Vendor/provider ID/Agreements

    • Planning/Training/Exercising for:

      • Site setup/preparation

      • Goods/commodity delivery/storage/inventory

      • Goods/commodity distribution

      • Staffing

      • Information

      • Communications

      • Accounting/reporting/procurement


Donations management
Donations Management Workshop

  • Monetary donations

    • Historically human service organizations manage their own fundraising activities

  • Non-monetary donations

    • Goods

    • Commodities (food)

      • Basic staples

      • Non-perishables

  • The challenge of donated goods/commodities

    • Historically small percentage of goods can be distributed

      • Viability, safety of donated items

      • Undeterminable expiration of donated commodities

    • Management costs of donated goods/commodities often exceed the value of the goods/commodities distributed


Donations management1
Donations Management Workshop

  • Functions include:

    • Facility selection & MOU's

    • Private sector donation agreements

    • Planning/Training/Exercising for:

      • Site setup/preparation

      • Goods/commodity receipt/storage/inventory

      • Goods/commodity distribution

      • Staffing

      • Information

      • Communications

      • Accounting/reporting/procurement