Human Services Coordination in Disasters: An Interactive Workshop

1. Human Services Coordination in Disasters: An Interactive Workshop Washtenaw County, Michigan

2. Human Services Coordination in Disasters: An Interactive Workshop • Welcome • Introductions • Administration • Agenda • Classroom Decorum • Participant-Instructor Contract

3. Disaster Human ServicesWashtenaw County, Michigan • Introductions • Activity • Working with a participant next to you, interview each other by filling out the form on page 3.

4. Human Services • No single agency can do it all • Team approach • Lead Agency – most capable at task • Support Agencies – some capability at task • Every community is different • …the perfect example is “Case Management” • Community Action Network (CAN) • “Functional Needs” populations • Disaster Recovery Centers (DRC)

5. Case Management • Assistance with: • Clothing • Education • Employment • Food • Healthcare • Mental Health • Homeless • Housing/Utilities • Legal • Parenting • Family Reunification • Special Populations • Substance Abuse • Transportation • Veterans

6. Volunteer Management • Another commonality between human service providers…volunteers • Most plan, train and exercise volunteers year-round • Disaster create a surge of goodwill and good intentions through volunteerism • Unmanaged unsolicited or trained volunteers can be: • Inefficient • Unhelpful • Unsafe • Most common remedy are Volunteer Reception Centers (VRC)

7. Volunteer Management(Volunteer Reception Center) • Functions include: • VRC site selection & MOU's • Planning/Training/Exercising for: • Site setup/preparation • Staffing • Registration • Volunteer training • Information • Communications • Volunteer matching • Assignments/accounting/reporting

8. Donations and Acquired Resources • Similarly unique to agencies as fundraising • Online donation networks • AidMatrix • In some cases, donations do not meet needs • Use donated funds to acquire needed resources • Develop vendor lists to quickly acquire resources • More about this later in “Donations Management”

9. Feeding Operations • FEMA resource typing • Feeding kitchen typing • Four (4) phases of emergency management • Response • Short-term recovery • Long-term recovery • Leadership and resource availability may change with disaster phase

10. Feeding Operations • Functions include: • Facility selection & MOU's • Feeding MOU's • Vendor/provider ID/Agreements • Planning/Training/Exercising for: • Site setup/preparation • Food delivery/storage/inventory • Food/meal production • Food/meal distribution • Fuel delivery/safe storage • Waste disposal • Safe/tested potable water/delivery/storage • Staffing • Information • Communications • Accounting/reporting/ procurement

11. Before we move on to Temporary Sheltering… • Medication • Hygiene • Functional Needs Populations • Assistance with: • Healthcare • Medically independence equipment • Caregiver accommodation • Mental Health • Nutrition • Transportation • Language • Service Animals

12. And Since We Just Mentioned Animals… • Animals in Disasters… • Seven principle tasks: • Veterinary services • Pet/owner sheltering • Livestock/exotics placement • Stray/injured/dead animals • Animal feeding • Mosquito/insect control

13. Temporary Shelter Operations • Recognition of traditional shelter management agencies • The diversity of populations and the specifics of hazards can dictate needed services for shelter occupants • Four (4) phases of emergency management • Response • Short-term recovery • Long-term recovery • Leadership and resource availability may change with disaster phase • Example: School systems

14. Temporary Shelter Operations • Functions include: • Facility selection & MOU's • Feeding MOU's • Vendor/provider ID/Agreements • Shelter kits prepared • Planning/Training/Exercising for: • Shelter setup/preparation • Registration • Feeding • Dormitory • Information • Health Services • Mental Health Services • Client Services • Case Management • Functional Needs • Communications • Staffing • Support Services

15. Bulk Distribution • Acquisition, inventory, storage, distribution of: • Goods and commodities • Clean up supplies, basic household goods and food commodities • Can be supplemented by goods/commodities donations • Staffed by volunteers and others • Often supplemented by VRC vetted volunteers • Un-skilled volunteers • Logistics driven site selection and usage • Easy of quantity good/commodity movement/access • Either neighborhood or auto traffic pattern focused

16. Bulk Distribution • Functions include: • Facility selection & MOU's • Vendor/provider ID/Agreements • Planning/Training/Exercising for: • Site setup/preparation • Goods/commodity delivery/storage/inventory • Goods/commodity distribution • Staffing • Information • Communications • Accounting/reporting/procurement

17. Donations Management • Monetary donations • Historically human service organizations manage their own fundraising activities • Non-monetary donations • Goods • Commodities (food) • Basic staples • Non-perishables • The challenge of donated goods/commodities • Historically small percentage of goods can be distributed • Viability, safety of donated items • Undeterminable expiration of donated commodities • Management costs of donated goods/commodities often exceed the value of the goods/commodities distributed

18. Donations Management • Functions include: • Facility selection & MOU's • Private sector donation agreements • Planning/Training/Exercising for: • Site setup/preparation • Goods/commodity receipt/storage/inventory • Goods/commodity distribution • Staffing • Information • Communications • Accounting/reporting/procurement