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Ingenious

Workshop on Enhancing Patient & Customer Care. Ingenious. Training Academy. The art of patient care. "... the secret of the care of the patient is in caring for the patient." - Francis Peabody, 1925. Why Patient Care Training is Important.

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Ingenious

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  1. Workshop on Enhancing Patient & Customer Care Ingenious Training Academy

  2. The art of patient care "... the secret of the care of the patient is in caring for the patient."-Francis Peabody, 1925

  3. Why Patient Care Training is Important • Patients are the foundation of our medical practice • It is very obvious that they must be satisfied • Do we always succeed?

  4. Dynamics of medical practice today Patient as a customer Doctor as a service provider

  5. Medical practice as business activity • Health care as one of the largest service sector industry • Huge capital investments- expected returns • Customer – service provider • Customer is the king

  6. The process of ensuring patient satisfaction + Clinical Quality = Service Quality patient satisfaction

  7. Patients don’t care How much you Know- But They want to know How much you care

  8. Patient satisfaction pays • Greater profitability. • Improved patient retention and patient loyalty. • Increased patient referrals. • Improved relationships. • Improved productivity. • Better staff morale.

  9. PATIENTS HAVE THE LASTWORD • What our patient ultimately says is in our hands, in the words we speak, in the belief we have in our self, our profession and our staff . • We can’t always meet a patient’s every need or expectations, but we need to show personal concern by creating a relationship with the patient.

  10. About Us This is our great pleasure to introduce ourselves that we are the company, Aim to provide outstanding training programmes that inspire, develop and release the potential sitting within your Team. We want to delight you by providing demonstrable return on your investment and become a trusted partner to your business Ingenious Training Academy We Train Not Strain

  11. We train Not strain Whether you have a new team that requires initial training or experienced professionals who require further skill enhancement, we will work in partnership with you so that your objectives are delivered in the most effective manner to ensure that the skills and behaviors you need from your team become a reality. Ingenious Training Academy We Train Not Strain

  12. Few Of Our Clients

  13. Contact US A.R.RAJAGOPALAN FOUNDER & DIRECTOR 9841567923 Ingenious.dsa@gmail.com arrgopalan@gmail.com Ingenious Training Academy We Train Not Strain #6, Dharma Towers, 88/150 Nelson Manikcam Road, Choolaimedu, Chennai.94

  14. Thanks for your Time “If you train hard, you’ll not only be hard But you’ll be hard to Beat Ingenious Training Academy We Train Not Strain

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