250 likes | 405 Views
Email Mentoring. Presented by the Technology Support Team. October 2012. For Audio Dial: 1-866-740-1260 Enter Access Code: 4193415. Your Support Team. Amanda Capozio – Webmaster Tony Cook – Manager of Software Support Michael Gilman – Software Support Analyst
E N D
Email Mentoring Presented by the Technology Support Team October 2012 For Audio Dial: 1-866-740-1260 Enter Access Code: 4193415
Your Support Team • Amanda Capozio – Webmaster • Tony Cook – Manager of Software Support • Michael Gilman – Software Support Analyst • Stephanie Holmes – Software Support Analyst • Sean Kushner – DBA/BI Support • Antonnete Namai - Software Support Analyst
Volunteer Testing Team • John Kogan - Boston, MA • Paul Hartmann - FL • Paul Kalicky - Asheville, NC • Austin Pryor - Fairfield County, CT • Bob Goedjen - Silicon Valley, CA • Sandy Carlisle - Seacoast, NH • Bob Batchelder - Greater Lynchburg, VA • George Daniels - Charleston, WV • Jack Stiegler - Seattle, WA • Paul Holzschuher - Greater Cincinnati, OH
How Client Requests Mentoring • Visits score.org or a local chapter website • Requests face-to-face or email mentoring
Email Mentoring Requests • An email notification is sent to the selected mentor when a client submits an email mentoring request. • Email mentors will login through score.org to access the system and view their mentoring requests. 1 2
Email Mentoring Steps New mentoringrequest informationsent to Email Mentoring System Mentor loginsto system orclicks emailnotification link 1 2 Client Chooses Online Mentor from SCORE.org Email notice sentto mentors Email will be sentto client fromEmail Mentoring System 4 3 Mentor reviews and will reply to client requestusing system Repeat Steps 2 & 3 for all emailmentoring requests Session noteswill be recordedby system
Editing Email Mentor Profile • Update Information Displayed to the Client • Mark Availability for Each Day of The Week • Set Max. Limit for Requests Received per Day, Week, & Month • Add A Profile Picture • Add Social Media Links
How to Access Your Profile • From Email Mentoring System: • Place cursor over ‘Go to Volunteer Center’ and select ‘View My Profile’ • Click ‘Edit My Profile’ to Edit
Editing Your Availability • Mark Availability for Each Day of The Week • Set Max. Limit for Requests Received per Day, Week, & Month
Adding A Profile Picture A profile picture will set your mentor profile out from the rest.
Email Mentoring - How It Works • Gmail scorevolunteer.org email accounts used for email mentoring • Notifications can be forwarded to your personal email account • No longer use WebITto enter Email Mentoring sessions, they will be entered in the new email mentoring system. • STILL USE WebIT for face-to-face mentoring requests • 3 years of historical data will be migrated to the email mentoring system (client data, client sessions) • Email mentoring requests must be responded to within 48 hours or they will be reassigned to another mentor. • Any data entered into the Email Mentoring system will be sent over to WebIT in a read-only format.
System Login Information • Username: scorevolunteer.org email address • Password: Will be set, but can be changed • Both will be created and sent to the email mentor and chapter admin prior to launch • Notifications sent to this email but can be forwarded to a personal email account • To sign up for a scorevolunteer.org account now? Send an email to help@score.org
Mark Your Calendars • Planned “GO LIVE” date will be 10/22/2012 • On 10/21/2012 at 8:00PM email mentoring requests will stop being sent to WebIT and held in a queue • A few hours before launch date the email mentoring request queue will be released to the new Email Mentoring System
Questions? • Training Materials are available in the Knowledgebase • at support.score.org • If you have any questions send an email to help@score.org