Communication Complexity Impacts Business

1. Cisco Unified Communications ApplicationsApplications that enable smarter, more effective communications Karen BissaniSr. Mgr, Unified Communications ApplicationsProduct & Technology Marketing Organization

2. Communication Complexity Impacts Business

3. 5 Voicemails! Meetings All Day “Have a Minute?” u there? 20 E-Mails! 15 Attachments!! Meeting the Demand to Stay Connected Innovation Has Created Complexity • Information Overload • Too many devices • Anywhere/anytime • Technology Limits • Disparate solutions • Disparate access

4. Ineffective Communications Delays Projects & Slows Down Work “How frequently does a project get delayed due to difficulty in reaching key decision-makers when needed?” “What is the impact on the business when workgroups experience delays in reaching key decision-makers for critical issues?” We can generallywork around the issue: 12% It seldom occurs: 19% It is not an issue: 3% It causes someslowdown: 63% It causes work to halt until the key decision maker becomes involved: 27% It occurs on a regular basis (i.e., weekly or daily): 27% It occurs a few times per quarter: 51% Base: 67 North American IT decision-makers Source: Forrester’s March 2005 Next-Generation Communications Study

5. Daily 36% 6.4 Types of Devices Monthly 22% Daily 52% 27% Traveling 1X Month Avg. Complexity Impacts Business Productivity Communication Devices and AppsProliferating… …Unable to Reach Coworkers onFirst Try… …Results inDelays and Missed Deadlines …Have to UseMultiple Methodsof Reaching Coworkers… Impacting Impacting the Top & Bottom Line the Top & Bottom Line EmployeesIncreasingly Mobile… Source: Sage Research

6. What Businesses Really Want: A More Effective Way • Information Control • Where I am • When I want • Technology Solutions • Devices that work together • Simple access to services

7. Streamline and integrate communications more closely with business processes 2 3 4 Value of More Effective Communications 1 Reach the right resource the first time Using the reach and intelligence of the network to deliver presence and preference information Connecting people to people instead of devices to devices

8. CISCO SOLUTION – Cisco Unified Communications Applications A More Effective Way to Communicate

9. Presence/ SIP Network SIP SIMPLE Connecting Users With ApplicationsEliminating Human Middleware Traditional Phone Dual Mode Phone IP Phone with Browser Mobile Phone with Browser Mobile Data with Voice Soft phone Effectively connecting devices… Cisco Unified Presence Server …to intelligent services in the network… Cisco UnifiedCallManager Express UnifiedMeetingPlace Express Partner Apps Cisco Unified CallManager Cisco Unity Connection UnifiedIPCC

10. Communications Business Process Integration 2000: The Vision Industry App. CRM ERP II Back Office Business Event 2006: Current Reality CRM ERP II Industry App. Back Office Business Event Human Middleware Required Human Middleware Required Near Term Future—Streamlined Business Processes Business Event

11. Immediate web, video and audio Streamline Business Processes Customer calls acct rep with a question before placing an order Using wireless, logs into Unified Personal Communicator Account Rep answers with cell phone Uses Presence to Locate production manager Acct Rep call customer provides info and receives order Agreement viewed by all parties Speed Decision-Making and Streamline Business

12. Cisco Unified Communications Applications • Unified Communications Clients • Powerful productivity tools • Presence & Mobility Applications • Intelligence with mobile productivity • Messaging • Improving employee productivity & customer satisfaction • Conferencing for Collaboration • Making remote meetings as natural as face-to- face interactions

13. UNIFIED COMMUNICATIONS CLIENTS Enable smarter, more effective communications

14. Productivity Benefits With Unified Communications Clients Mobile Productivity with Cisco IP Communicator • Productivity on the road, at home or in the office • Saves time and helps reduce cell phone and long distance charges • Easy to use, easy to manage Video calls as easy as phone with Cisco Unified Video Advantage • Scales scarce resources without travel time or expense • Faster, more focused transactions, speeds decision-making • Builds relationships remotely, bridging language/cultural barriers Effective, smarter communications with Cisco Unified Personal Communicator • Seamlessly integrates voice, video, Web conferencing, and presence applications into a single desktop interface • Speeds decision-making and collaboration, allowing users to respond faster to customers and partners • Integrates with existing Cisco applications for enhanced ROI

15. Cisco Unified Communication Clients Telephony focusedRich Media/ Unified Interface Cisco Unified Personal Communicator Cisco IP Communicator + Cisco Unified Video Advantage Cisco IP Communicator

16. Large IP-PBX’s September 2004 Cisco IP Communicator 2.0 New Features • Expanded dialing capabilities • Drag-drop and copy-paste dialing • Alphanumeric translation • Keyboard shortcuts for placing and ending calls

17. Large IP-PBX’s September 2004 Cisco IP Communicator 2.0 New Features • Expanded dialing capabilities • Drag-drop and copy-paste dialing • Alphanumeric translation • Keyboard shortcuts for placing and ending calls • Expanded receiving call capabilities • Non-intrusive call notification • Quick answering short-cuts (keyboard shortcut and notification box)

18. Large IP-PBX’s September 2004 Cisco IP Communicator 2.0 New Features • Expanded dialing capabilities • Drag-drop and copy-paste dialing • Alphanumeric translation • Keyboard shortcuts for placing and ending calls • Expanded receiving call capabilities • Non-intrusive call notification • Quick answering short-cuts (keyboard shortcut and notification box) • VT Advantage 2.0/+ interoperability Coming mid ‘06

19. Available Q2 CY06 Local Remote Upcoming Cisco Unified Video Advantage 2.0 Features • Audio device association choice • Cisco Unified IP Phone for desktop video telephony • Cisco IP Communicator for mobile video telephony • Enhanced user interface • Visual indicators for “muted” or no available video • Easy access to features from video windows • VT Camera light indicates when video is streaming • Localizations to be added (mid 2006)

20. MeetingPlace Express Web Conferencing New Unified Communications Desktop Client Powerful productivity tools in a single, easy-to-use desktop software application Unified Presence Server Presence State, Services CallManager 5.0 IP Communications System • Adaptive User Interface • Presence-enabled • Call, Collaborate, Escalate • Desktop Video Calling Unity Connection 1.1 Intelligent Voice Messaging

21. Voice, Video, and Email Available Q2 CY06 Presence Preferred Device Voice Mail Playback Contact lists Unified Personal Communicator Document Sharing Conferencing Directory Searches Communication Logs Mobility All-in-One Communication Tool

22. Quickly determine who is available and who’s not with dynamic presence information Know each user’s preferred method of contact – voice, video, or email. Make yourself available or not Customize your availability information (vacation, lunch, in a meeting) Presence and Context Leverage dynamic presence information in the network Know How to Reach Others Quickly Improve “Communication Connection Success Rates” • Reduce communication delays • Enhance productivity

23. Streamline Communications with Powerful Call Management Capabilities • Directory Search • Corporate and personal contacts • Click-to-Call • Use the fully integrated softphone or your Cisco IP Phone • Integrated keypad dialer • Ad hoc conferencing • Voice, video and Web conferencing • Media Escalation • Add video telephony or document sharing • Pop-up notifications • CLID/Name, call type, call options

24. Challenge: • 200,000 members, 41 branches in 4 states • Make associates and members feel “like family” • Improve training, communications, service & reduce costs Solution: • Cisco Unified Videoconferencing, Cisco Unified Video Advantage, and Cisco IP Video Surveillance Results: • Improved relationship building between HQ/branches • Serve customers more quickly, speed decision making • Virtualize subject matter experts from corporate to branches • Saved 7-10K per training • Video has “become part of our culture”

25. Presence & Mobility Applications Intelligent communications with mobile productivity

26. Available Q2 CY06 Cisco Unified Presence Server • Provides enhanced user-based Presence capabilities • Acts as the infrastructure for Cisco Unified Personal Communicator and IP Phone Messenger • Enables rapid Presence application development • Masks the intricacies of Presence and data collection from the Presence applications • Supports standards to facilitate greater application functionality and choice • Supports both Cisco enterprise products and SIP/SIMPLE networks to provide rich Presence services

27. Presence Indication available with: Speed-dial buttons Call history logs Directory Enabling Cisco Unified CallManager 5.0 Presence Features Status Icon Unknown Busy Idle

28. Cisco IP Phone Messenger • Cisco IP Phone users (with Cisco Unified CallManager v5.0 or later) can see the on/off hook states of other users’ IP phones • Users can send or reply to messages from their Cisco IP Phones using predefined templates or composing text messages • Users can call back IM senders by hitting one button • Implements presence enabled contact list on the phone • Will support future integration with other IM clients and presence sources

29. Wireless/Wireline Convergence What is it? • New category of mobile phone devices • Supports both cellular (GSM) and Wi-Fi radios • Used for both data and voice applications Benefits • User productivity -- uninterrupted access via a single device • Centralized control of mobile costs • Lowered costs and increased security by using enterprise network from mobile device

30. Cisco Mobile ConnectSingle Business Number Reach • Replicates desktop IP phone calls on up to four other clients • Cell phone, home office phone • Seamlessly pass calls between devices, inside and outside of the office • Easy to turn on and off (via Web or IVR interface) • Supported on Cisco Unified CallManager 4.x+

31. MESSAGING Improving employee productivity & customer satisfaction

32. Messaging Choices

33. Update Cisco Unity 4.2 Premier, Enterprise-class Messaging Platform for Multi-site Deployments • Voicemail, unified messaging & integrated messaging options • Key capabilities to facilitate Octel & Nortel EOL system replacement • NEW • Streamlined TUI & “message send” & urgent message flag “toggle” • Alternate key map enhancements/customization • PBX IP Media Gateway/PIMG branch office consolidation support • PIMG support for integrations to Nortel Succession, and Rolm 9751 v. 9005 • Unity Voicemail for Lotus Domino • Mixed VM/UM licensing for systems with 1500+ users • Supports 30 languages (added Flemish, Polish & Russian)

34. New Cisco Unity Connection Simple, Easy-to-Install Voicemail System for Single Sites • Supports up to 72 ports, 1,500 users on single server • Integrated messaging to receive voicemail in email clients • Enhanced productivity features • Speech navigation for voicemail browsing & directory dialing • Personal Call Transfer Rules • Multiple language support • Australian English, European French, French Canadian, German, Japanese, UK English, and US English

35. Available Q2 CY06 Cisco Unity Express Easy, Affordable Voice Mail & Automated Attendant • Rich features & functionality • IMAP compliant e-mail integration • “Browse” voice mailbox via Cisco IP Phone display • Extensible & open • 150, 200, 250 mailbox options NM-CUE-EC Licences • New Languages: Japanese, Mexican Spanish, French Canadian, Chinese (Mandarin), Korean • Easy to configure, deploy & manage with Cisco Unified CallManager, Cisco Unity, and Cisco Unified CallManager Express

36. Solution: Cisco Unity, Cisco Unity Express Cisco Unified CallManager, Cisco Unified IP phones Multiservice wide-area network Supports: voice, video, data Benefit: New flexibility Support multiple service types Increase bandwidth at will Simplify capacity performance-management Decrease telecommunications & operational costs Case Study: Bank of AmericaWorld’s Second Largest Bank Challenge: Outmoded network infrastructure

37. RICH MEDIA CONFERENCING Makes remote meetings as natural & effective as face-to-face interactions

38. Cisco Conferencing SolutionsImprove Productivity and Reduce Costs Personal Productivity -- Saving Time • Simple to setup, attend & manage virtual meetings • Effective conferencing – whenever & wherever Streamline Business Processes • Accelerate projects, speed decisions • Improve sales & support effectiveness Further Improve Return on Investment • Significant percentage of IP Communications TCO reduction

39. New Conferencing Choices • Integrated Voice, Web & Video conferencing • Scalable for global deployments • Advanced meeting mgmt • Advanced Web conf • Outlook and Notes integration • Recordings (voice + Web) • IP Phone integration • Additional localizations • Managed Solution options Cisco Unified MeetingPlace Cisco Unified Video-conferencing Enterprise “Simple voice conferencing for mid-sized organizations” • Voice & Web conf • Meeting management • IP Phone integration • Localizations • Recordings (voice) Cisco Unified MeetingPlace Express • Voice only • CallManager only Cisco Conference Connection Commercial Capabilities

40. Who’s Sharing Who’s Speaking 2005 Results Who’s Attending How Attending Cisco Unified MeetingPlaceFully Integrated Voice, Web & Video Conferencing • Deployed on-network for cost savings, application integration and security • Scalable to thousands of concurrent users • Fully integrated with Outlook, Notes, email, directory services, IP Phones • Accelerate projects, speed decisions & sales support Movable, Sizable Video Window

41. NEW Cisco Unified MeetingPlace Express Voice and Web Conferencing Solution • Powerful functionality • Extensive voice conferencing capabilities • Control meetings and share content from web • Simple setup and attend from web and phone • Simple to deploy and manage • Single-server, Linux-based software • Install in ~1 hour • Ideal for medium size organizations • 20 - 120 concurrent users • Additional Language support H2CY06 • French, French Canadian, German and Australian English

42. Industry First Cisco Unified MeetingPlace ExpressCisco CallManager and IP Phone Integrations Integrations Provide Improved User Experience and Easier Deployment • Setup and manage meetings from Cisco IP phone UI • Join and initiate meetings • See who is in the meeting • Basic meeting management • Cisco CallManager directory integration • Automates profile setup andsimplifies authentication Active roster—Current speaker

43. Conferencing Comparison

44. Cisco Unified CallManager Express with Cisco Unity Express - Meet-Me Multicast Conferencing Capability • Increase business productivity with Meet-Me voice conferencing • Supports 20 to 96 Users • Accessible • Protect investments while reducing costs • Uses existing technology in unique configuration to deliver high density Meet-Me conferencing • Reduces multi-party conferencing costs

45. Cisco Unified Videoconferencing Full Suite of Video Conferencing Options • Cisco IOS Gatekeeper/IP-IP Gateway • Cisco Unified Videoconferencing MCU 3540 • Cisco Unified Videoconferencing MCU 3511 • Cisco Unified Videoconferencing 3521, 3526 Gateways • Cisco Unified Video Advantage • Cisco Unified IP Phone 7985G • Cover small to large group conferencing needs Multi-Function Modular or Single-Function Compact Applications • Face-to-face ad-hoc meetings • Team meetings • Distance learning • Customer service - video agents • Telemedicine - remote consultation • Human resources - remote interviews • “Virtual” experts

46. Available Video Telephony Components • Cisco Unified IP Phone carries voice, PC displays video • Cisco Video Advantage • Supports Cisco Unified IP Phones 7900 Series (SCCP) and IP Communicator (Mid 2006) Cisco Unified Video Advantage • Emulates 7960 Phone (incl. softkeys, directory, XML services) • Available from Tandberg SCCP VideoEndpoints • Available from Technology partners - • Tandberg, Polycom, Motion Media, Sony, Sanyo (verification on Cisco Unified CallManager 4.X required) H.323 VideoEndpoints Cisco Unified CallManager • Providing Single Dial Plan and Call Control • Audio and video resource management • Integration with Cisco Unified CallManager via SCCP • Enables Ad-Hoc Conferencing for SCCP Video Devices • H.323 and SCCP support • Gateway for PSTN access (H.320) Cisco Unified Videoconferencing 3.2 plus 3540 MCU GW

47. “Oracle had already invested in IP telephony, so it made good business sense … by running conferencing traffic over our internal network, we would significantly reduce the domestic and international toll charges” Randy Cook, Director of Global Voice Solution On-premises IP-based audio conferencing and centralized call control with Cisco IP Communicator 3,000 Cisco Unified MeetingPlace ports in US, UK, Australia via Cisco Managed Services Benefits Simplicity Globally consistent interface Security More secure than off-network hosted service Savings Over $1 million in 1st quarter Over $8 million per year

48. In Summary, Cisco Unified Communications will help to… • Boost productivity through solutions that enable smarter, more effective communications • Streamline business processes to transform your business • Achieve better value from existing resources and applications • Manage your costs more effectively

49. Questions? CiscoCLP@Cisco.Com