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User Requirements in the Cultural Heritage Domain

This study focuses on the design, evaluation, and iteration of the MultiMatch prototype, an interactive tool aimed at meeting the information and search needs of academics, cultural heritage professionals, and tourists. User requirements were gathered through needs assessments, task analyses, literature reviews, competitor analyses, user studies, and interviews. The design process aims to enhance aggregation, multilingual search, and multimedia interaction to provide a seamless and efficient user experience.

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User Requirements in the Cultural Heritage Domain

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  1. User Requirements in the Cultural Heritage Domain Jennifer Marlow The University of Sheffield

  2. Design Evaluate Prototype MultiMatch Design Process • Needs Assessment / Task Analysis • Low-fidelity Prototype & Evaluation • Redesign • Interactive Prototype • Heuristic Evaluation • Redesign

  3. Requirements Gathering • Important aspect of user-centred design • Who are the potential users and what are their needs? • 3 target groups: • Academics • CH professionals • Tourists

  4. Sources of User Needs • Literature and past research • Pre-existing sites • Log file analysis • User studies and interviews • Cultural heritage professionals/experts

  5. Literature Review • Past work on information/search needs of professionals • Focus on relationships

  6. Competitor Analysis • Goal: See which functionalities are most common to other CH web sites • Which features are standard/optional?

  7. Survey of functionalities (56 CH sites)

  8. Categorisation of top 100 Queries Analysis of Log Files Example Queries: Van Gogh Surrealism Florence Middle Ages

  9. User Studies and Interviews • Carried out focus groups and interviews • Educational users • Video professionals • Image professionals • Information gained about • The tasks that users perform (both typical and challenging) • Their multilingual and multimedia requirements • Examples of use and suggestions for improvement

  10. Task analysis • Reliance on Internet search for everyday work • Finding material for presentations/clients, fact-checking details, background research • Sources used: Internal and external sites

  11. Search characteristics • Reinforced previous findings • Names, places, dates, titles, subjects Giotto self-portrait “The Man Midwife” People on strike

  12. Multimedia requirements

  13. Multilingual requirements • Significant language barriers serving as block to obtaining information • Some reliance on dictionaries to assist in cross-language searching • More support required

  14. Multimedia Interaction (video)

  15. Scenarios Will form the basis for tasks presented in user evaluation • Cover various user groups • Example: • CH professional • Searching for video footage on Pier Paolo Pasolini, needs to gather background info on who he was • Text, Images, Video • English, Dutch

  16. Design impacts • Prototype 1: • Aggregate material • Query translation options • Enhanced multimedia interaction

  17. Default Interface

  18. Multilingual Search

  19. Multimedia (video search)

  20. Design impact (ctd.) • Final prototype: • Enhanced aggregation/categorization • Enable faceted search/browse; semantic navigation

  21. Future directions • User-centred evaluation for the first prototype • to gain additional feedback and make sure the system continues to develop in accordance with user needs

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