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Chester County 911: What You Need to Know

Learn essential information about Chester County 911 services, including where your call goes, what to expect when calling from different phones, how to report emergencies, and what details to provide for quick assistance. Discover the importance of staying calm, providing accurate information, and understanding how the 911 dispatch process works. Prepare yourself to communicate effectively in emergencies and ensure that help reaches you swiftly.

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Chester County 911: What You Need to Know

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  1. Your Speakers Tonight... Sharon McBride 9-1-1 Public Education Development Coordinator Chester County Department of Emergency Services Crystal Hassler 9-1-1 Public Education Team Coordinator Chester County Department of Emergency Services

  2. 9-1-1 Chester County 911 What YOU Need To Know...

  3. Where does my 911 call go? • Government Services Building • 601 Westtown Road, West Goshen Township

  4. What do we see when you call 9-1-1 froma “landline” phone?

  5. Pay Phones Cell Phones

  6. WHAT IS AN EMERGENCY?

  7. 9-1-1 VS. 10 Digit

  8. In 2002, your 911 center received 93,378 9-1-1 calls and 218,340 10 Digit calls.

  9. The Telecommunicator

  10. 491 WHERE? Township Cross Street Address Phone #

  11. WHAT is the Problem?

  12. WHEN did this occur?

  13. WHO is calling?

  14. Remember to stay CALM!! We want to get help to you as fast as we can! We need as much information as you can give us as calmly and quickly as possible.

  15. Medical Emergency Dispatch

  16. What happens with all the information you provide?

  17. 9-1-1 Hang Ups

  18. Let's Review...

  19. What do I need to tell the 911 calltaker? WHERE you are! If we don’t have your location, we cant send you help. WHAT is wrong? So we know what kind of help to send. WHENdid this happen? Is it going on right now or did it happen before? WHO are you? We need your name address and phone number.

  20. Questions?

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