Are your employees avoiding you? Managerial Strategies to Close the Feedback Gap Juan I. Sanchez, Ph.D. Florida International University Department of Management & Int’l Business College of Business Administration. Not everyone enjoys feedback….
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Are your employees avoiding you?Managerial Strategies to Close the Feedback Gap Juan I. Sanchez, Ph.D.Florida International UniversityDepartment of Management & Int’l BusinessCollege of Business Administration
You have been a good horse, fast, easy to ride, but you need to work on your galloping a bit…
I said “give me the feed-bag,” dummy, not “give me feedback”!
It’d be wonderful if things were this simple!
NASA engineers were engaged in an intense debate over potential wing damage from extreme heat one day before the shuttle Columbia broke up over the skies of Texas, a scenario much like the one investigators believe happened. For some still unclear reasons, the engineers never took the matter to top NASA managers.
Consider the following recent examples…
The direct subordinates of an authoritarian leader like Saddam Hussein were apparently so afraid of bringing him bad news that he did not receive accurate reports of the coalition forces’ rapid approach towards Baghdad.
In the Chinese province of Guangdong, sources have speculated that government officials interfered with information concerning the rapid spread of the Severe Acute Respiratory Syndrome (SARS), apparently because they might have feared their superiors’ reaction.
Managers and employees often neglect constructive exchanges leading to improved performance…
Manager suffers a sense of discomfort when giving negative feedback or a lack of tolerance for poor performance and the accompanying emotionally-charged reactions.
Employee fails to seek feedback and avoids negative feedback to preserve self-image and manage impressions on others.
“Dodging” the Feedback Bullet
Personal cost feedback-seeking > obvious benefits
Let’s examine management strategies to “bite the feedback bullet”…