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Every Job Is My Job When It Comes To Sales!. MCCACET June 6, 2013. The Evolution of a Culture. The Evolution of a Culture. Event Behavior Systems Culture. Customer Service. The Customer is always right?. has the right to be the…. The Customer. Customer.

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Presentation Transcript
slide1

Every Job Is My Job

When It Comes To Sales!

MCCACET

June 6, 2013

slide2

The

Evolution

of a

Culture

slide3

The Evolution of a Culture

Event

Behavior

Systems

Culture

slide4

Customer Service

The Customer is always right?

has the right to be the…

The Customer

Customer

Everyone in our organization

slide5

Where Have All

The Customers Gone?

1%- Died

3%- Moved away

4%- Naturally float

5%- Change on a friend’s recommendation

9%- Can buy it cheaper somewhere else

10%- Are chronic complainers

68%- Go elsewhere because their

expectations were not met

slide6

It’s Easy

A Perfect Product

Delivered By A Caring Friendly Person

In A Timely Manner

With World-Class Problem Resolution

slide7

Service vs Experience

Customer Service

Customer Experience

Customer Loyalty

Reactionary

Anticipated

Priceless

slide8

Excellent Customer Service Is a Balancing Act

Procedure

Personal

Procedure

Personal

Personal

Procedure

slide9

Becoming Exceptional

Value Ideas Over Politics

Give People Tools…Not Slogans

See Everyone as a Customer

Keep The Mission “Top of Mind”

Be Humble

Be Fast

Believe!

slide10

john@ishakeitup.com

www.ishakeitup.com