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Capacity Development for Improved Performance Public Sector Organizations

Capacity Development for Improved Performance Public Sector Organizations. Cedric Saldanha Melbourne, Australia csaldanha@netspace.net.au. Organization Model of Factors Contributing to Performance. Step 5. Step 4. Step 3. Step 2. Step 1. Organization’s Results Framework SRAs

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Capacity Development for Improved Performance Public Sector Organizations

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  1. Capacity Development for Improved PerformancePublic Sector Organizations Cedric Saldanha Melbourne, Australia csaldanha@netspace.net.au

  2. Organization Model of Factors Contributing to Performance Step 5 Step 4 Step 3 Step 2 Step 1 • Organization’s Results Framework • SRAs • Perf Indicators: • (Outputs + Outcomes) Stakeholders’ Support Budget and Financial Mgt Systems Operating Strategy and related Policies Program and Performance Mgt Systems • Clients • Needs • Expectations Management Vision, Teamwork & Direction HR Management Systems Physical Assets Management Stakeholders’ Support A Guide for Capacity Diagnostic Analysis

  3. 5 Key Diagnostic Questions Q 1 – Are we clear of Client expectations? Q2 – Do we have a Results Framework which is responsive to Client expectations? Q3 – Do we have a Senior Management Team with works effectively together, provides vision and effective direction? Q4 – Is the Senior Management Team able to garner required Stakeholder support? Q4 – How efficient are our systems and processes?

  4. Clarity of Results • The starting point of effective performance is clarifying ‘Expected Results’ • Your Clients define your results • The Client’s ‘needs’ and ‘expectations’ clarify what should be your organization’s results

  5. Clarity of Results is about these questions - • Why does this organization exist? • Who are its clients? • What is it supposed to deliver for them? • What benefits are its products and services supposed to bring? • Is the organization delivering what is expected of it? • Are its services acceptable in terms of quantity and quality?

  6. Begin with Clarifying Client expectations • Who are your Organization’s Clients? • What are their needs and expectations • Every public sector organization has multiple clients • It is important to state who these are, in order of priority • Then, clarify the needs and expectations of each

  7. Performance must be responsive to Clients • Clients • Needs • Expectations • Organization’s Results Framework • SRAs • Perf Indicators: • (Outputs + Outcomes)

  8. Organization’s Strategic Results Framework Agency Name:

  9. Senior Management Team’s Vision, Teamwork & Direction Some Key Questions for your consideration: • Is there Clarity on Roles and Responsibilities? • Are Management Meetings held regularly at department and divisional levels? • Are senior management decisions communicated effectively down the line? • How do Divisions coordinate among themselves? • Do the Programming, Monitoring, Performance Reporting systems work? • ??

  10. Organization Model of Factors Contributing to Performance Step 5 Step 4 Step 3 Step 2 Step 1 • Organization’s Results Framework • SRAs • Perf Indicators: • (Outputs + Outcomes) Stakeholdrs’ Support Program and Performance Mgt Systems Operating Strategy, Policies & Systems • Clients • Needs • Expectations Management Vision, Teamwork & Direction Budget and Financial Mgt Systems HR Management Systems Physical Assets Management Stakeholders’ Support A Guide for Capacity Diagnostic Analysis

  11. Mobilizing Support of Key Stakeholders Some Key Questions for your consideration: • What are the issues in the relationship between SMT and the Ministry which constrain the development process? • What are the issues with key national agencies? How can we get them to work with us more constructively? • What are the issues with respect to working with the private sector, NGOs, civil society? How can we get them to work with us more constructively? • How are our relationships with the donors? How can these be improved?

  12. Key Strategies, Polices, Regulations Some Key Aspects for your consideration: • Are we clear on the department’s key strategies? • What are the most critical policies we wish to support? And are these getting the support they need? • What is our role in regulation of the environment sector? Is the department fulfilling this role? • …??? • ….???

  13. Performance Management Systems Some Key Aspects for your consideration: • Databases? • Operations / Program planning, budgeting, coordination? • Performance Monitoring and Reporting? • Sector Program support to local level government? NGOs? – systems? processes? • Linkages with Resource Institutions

  14. Managing the Budget and Financial Management Some Key Aspects for your consideration: • Revenue? Budget allocations? Do we have a strategy to enhance these? • Budget planning – annual expenditure priorities? destitution between divisions? • Expenditure management? • Financial management and control?

  15. Managing Human Resources Some Key Aspects for your consideration: • Staff Deployment and Structure? • Staff Recruitment? • Staff Motivation and Performance Management? • Staff Development? • Staff Discipline? • Staff Benefits?

  16. Physical Assets Management Some Key Aspects for your consideration: • Acquisition, Storage, Disposal? • Inventory and Valuation? • Maintenance? • Insurance?

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