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A number of statements we will be making in our presentation and in the accompanying slides will not be based on historical fact, but will be forward-looking" statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. Actual results may differ materially f

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    1. Click to edit Master title style 25th July 2011

    2. Forward looking statement

    3. Agenda

    4. Introduction – AIB today AIB exists today due to the support of the Irish Government on behalf of taxpayers AIB, its shareholders and investors have been severely damaged by events in the past Working to remove the barriers inhibiting our people from providing customers with the services and products they need Focus to date on restructuring / recapitalisation – now moving to improve support for customers and the economy Much work needs to be done and the road to recovery will take time but we will get there

    5. Paul Stanley Acting Chief Financial Officer

    6. Key financial features Operating loss (0.1) (0.2) Provisions (2.9) (2.3) Income Tax 0.4 0.4 Underlying loss (2.6) (2.1) Gain on redemption of sub debt 3.3 0.4 Profit from BZWBK 1.5 Profit / loss for the period 2.2 (1.7)

    7. Loan book composition – total €86bn*

    8. Transition to domestically focused bank*

    10. Non core profile* – June 2011

    11. David Hodgkinson Executive Chairman

    12. Progress achieved in 2011 to date

    13. Changed leadership

    14. Intense series of capital actions

    15. Customers at the centre of new operating model

    16. New control and risk environment

    17. Bernard Byrne Director of Personal & Business Banking

    19. Working to support customers – mortgage arrears

    20. Working to support customers – SME support & access Now tracking all loan requests to: Help customers get to a “yes” by guiding them through the application process Ensure we do lend to viable businesses Develop better system oversight Training and redeploying our people Reallocating skills to engage constructively with customers Extensive classroom based training and e-learning modules for over 1,000 staff 150 customer workshops and seminars held nationwide, attended by 9,000 customers New job creation fund Much more to do

    22. Contacts

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