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Accessing the WorkAbility Portal: Claim Initiation and Reporting Guide

This guide provides a comprehensive overview of how to access the WorkAbility portal for employees and employers. It details the steps for creating a new claim, including demographic and medical information intake, as well as finalizing the claim process. Additionally, it covers navigating the member dashboard, reviewing claim history, and understanding report generation features. Key functionalities such as letter viewing, printing options, and exporting reports to PDF or Excel format are also discussed, ensuring users can efficiently manage claims and reports.

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Accessing the WorkAbility Portal: Claim Initiation and Reporting Guide

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  1. WorkAbility Demo

  2. WorkAbility DemoEmployee View

  3. Employee - Accessing the Portal SECURE LOG IN

  4. Portal Home Screen Create New Claim

  5. Web Intake - Initiating a New Claim Next Page

  6. Web Intake - Demographic Information Next Page

  7. Web Intake - Smart Logic Next Page

  8. Web IntakeAbsence and Return to Work Dates Next Page

  9. Web Intake - Medical Information Next Page

  10. Web Intake - Security Options Next Page

  11. Web Intake - Finalizing a New Claim Member Dashboard

  12. Member Dashboard 84435

  13. Claim Detail Contact Information

  14. Contact Information Letters

  15. Viewing Letters Select

  16. Printing and Downloading Letters Back

  17. Viewing Letters Contact Aetna

  18. Contacting Aetna Home

  19. Portal Home Screen Print Forms

  20. Downloading Forms

  21. WorkAbility DemoEmployer View

  22. Employer – Accessing the Portal SECURE LOG IN

  23. Member Dashboard Search for an Employee

  24. Employee Search Select

  25. Employee Lookup Options • View claim history for John Lennon

  26. Reviewing Employee’s Dashboard 84429

  27. Reviewing Employee’s Claim Detail

  28. WorkAbility Demo Reports

  29. Employer Reports Access Reports

  30. WorkAbility Reports Link WorkAbility Reports

  31. Reports Home Screen

  32. Report Details - Enter date parameters and select desired report

  33. LOA Absence Detail Report – Cover Page

  34. LOA Absence Detail – Executive Summary

  35. LOA Absence Detail Report – Region Breakout

  36. Claimant Search

  37. Claimant Details

  38. Export Report

  39. Export Options

  40. PDF Format

  41. Excel Data Only Export

  42. Claimant Inquiry

  43. Claimant Inquiry Results

  44. Claimant Inquiry Details

  45. Activity Reports

  46. STD Activity Summary

  47. LTD Diagnostic Classification

  48. Questions?

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