Promoting Equality and Diversity in Health Services

1. More statistics • People subjected to bullying and harassment often take more sick leave and is estimated at 7%. • 1:5 adults in Scotland have literacy and numeracy problems. • It is estimated that 1 in 10 people living in Scotland are either lesbian/gay/bisexual or transgender.

3. Translated Information • www.equalitiesinhealth.org • www.NHS24.com • Public Health Resource Unit – www.phru.net • Patient UK – www.patient.co.uk • www.polishinformationplus.co.uk • www.mhcs.health.nsw.gov.au – New South Wales Multicultural Health Communication Service

4. Symbols that Conform to BS8501

5. Religion and Faith • 0.21% of Glasgow’s population are Buddhists. • 0.21% of Glasgow’s population are Hindu. • 3.06% of Glasgow’s population are Muslim. • 0.41% of Glasgow population are Sikh. • 62.9% of Glasgow’s population is Christian.

6. Disability - Statistics • Approximately 1 in 5 people in Scotland have a disability (0.9 million); • 45% of adults in Scotland aged 75 and over have a disability. • 2001 Census shows that 24 % of Adults in Scotland have a limiting long-term illness; • 1 in 8 Glaswegians is classified as having a physical disability; • 1 in 7 Scots have some form of hearing loss, deafness or is a Deaf person; • 180 000 people in Scotland have a serious sight problem. • Approximately one third of NHS service users are disabled

7. Preferred Formats

8. Leith Treatment Centre - Reception Area

9. Would you be able to find anything?

10. Scottish Parliament - Toilet for Disabled People

11. Language Reference – Capability Scotland, Equality Unit

12. Language Reference – Capability Scotland, Equality Unit

13. Attitudes • Patient Focussed Services

14. Points To Remember • Know your community • Know your patients language • Be aware of cultural implications • Gender issues • Religious requirements • Dietary needs • Know how their Disability affects them

15. What is an EQIA? • EQIA is a legal requirement which identifies actions that are required to address discrimination and promote equality across all major equality groups. EQIA considers discrimination on the basis of: “Gender, Ethnicity, Disability, Sexual Orientation, Religion and Belief, Age, Socioeconomic Status, Additional marginalisation”

16. Why conduct an EQIA? In addition to legislative requirements, an EQIA can • Help drive out inequalities in health; • Develop equitable services; • Improve the quality of your service by identifying gaps and barriers; • Stimulate new ways of thinking and ways in which services can be delivered; • Target finite resources more effectively; • Help develop inclusive policies and procedures.

17. Contact Details Flora Muir, Quality Co-ordinator, Acute Services, Management Building Southern General Hospital flora.muir@ggc.scot.nhs.uk Equality & Diversity Team NHS GG&C, Dalian House 0141 201 4560

18. Further Information • Glasgow City Council – 0141 276 5260 • BSLISS – 0141 554 6611 • Deaf & Blind Scotland – 0141 777 6111 • www.capability-scotland.org.uk • RNID (Deaf) www.rnid.org.uk • SENSE www.sense.org.uk • RBIB (Blind) www.rnib.org.uk

19. Any Questions