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Approaches to Problem-Solving

Approaches to Problem-Solving. Got problems? Need Help?. May 2007 Leadership Revision Committee. What do ya’ do?. Here’s your problem: You must decide who you’re asking to the dance. You have two choices. What did you decide? How did it go?. Here’s what we’ll learn:.

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Approaches to Problem-Solving

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  1. Approaches to Problem-Solving Got problems? Need Help? May 2007 Leadership Revision Committee

  2. What do ya’ do? • Here’s your problem: You must decide who you’re asking to the dance. You have two choices. What did you decide? How did it go?

  3. Here’s what we’ll learn: • What is the difference in problem-solving and decision-making? • List and describe seven steps to problem solving/decision making and use them to solve problems.

  4. What is a problem? • When there is a difference between what is actually happening and what the individual/group wants to be happening.

  5. What is problem-solving? • The process of taking corrective action in order to meet goals.

  6. What is decision-making? • A new or different course of action taken to correct a problem.

  7. The problem is not well defined or there is denial that the problem exists. Goals and objectives are not clearly defined. Opinions, emotions, feelings, and self-interest interfere with objective thinking. Individuals or groups jump to unwarranted conclusions. Individuals or groups are afraid to make mistakes. Common mistakes in problem-solving/decision-making

  8. Skills needed in problem-solving/decision-making • Recognize a problem situation. • Clearly define goals and/or objectives. • Gather information related to the possible solutions. • Be open-minded toward possible solution offered by others. • Carefully evaluate information in accepting or rejecting solutions. • Work with others to solve problems. • Accept the fact that you may make mistakes. • Avoid jumping to unwarranted conclusions (be flexible).

  9. Reflexive Style- Tend to make quick decisions, as a result, you may not take the time to consider and evaluate all possible solutions. Reflective Style- Take time to identify, analyze and evaluate as many alternatives to solving a problem situation as possible. Consistent Style- Based on an appropriate amount of information and evaluation decision is made in a reasonable amount of time. Three decision-making styles

  10. Seven steps to problem-solving/decision-making • Determine your alternatives. • Recognize the problem. • Gather information. • Evaluate the alternatives. • Select a workable solution. • Carry out your solution. • Evaluate your results.

  11. Four leadership styles • Autocratic- The leader makes the decision independent of the group. • Consultative Leadership- The leader goes to individual group members seeking additional information that will help him/her solve the problem or make the decision. • Participative- The leader has a tentative decision/solution in mind, but goes to the group for its input. The leader is open to change based on the value of the group input. • Laissez-faire- The leader presents the problem or decision to be made to the group; the group, not the leader, solves the problem or makes the decision.

  12. What kind of leader are you?

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