Steve Bosserdet David Holden Chris Prokopanko Pushpa Shanmugam

1. First Class Solutions, Inc. Steve Bosserdet David HoldenChris Prokopanko Pushpa Shanmugam

2. Important Facts & Potential Problems • Frank O’Brien - President • Willingness to upgrade the computers • Knows something is wrong, but not really sure what is going on • Papo O’Brien – Executive Vice-President • “Thinking big” • Don’t know too much about what he does for FSS • Fritz Felscher – Vice-President • Idea Guy • Does not know the details of the current IS system

3. Important Facts & Potential Problems Cont. • Barbara Lux – Head of Operations • Created the cutting slips • Manages employees schedules • Knowledge of some of the current processes • Hank Thaker – Distribution Manager • Knows the workings of the distribution plant • Larry Schmadko – Director of Store Management • Knows the store location side of FSS

4. Important Facts & Potential Problems Cont. • Doug Zimmermann – Data Processing • Willingness to work with FCS • Knows a lot of the current processes from the technology side of things • Seem private and protective of his code and documentation • Seems to have more work than he can handle • May not want to work with us for job security reasons • Alice Vyskocil – Accounting • Knows the accounting system • Knows that problems exist in the accounting system

5. Important Facts & Potential Problems Cont. • Ted Orlando – Catering Manager • According to Fritz he has new ideas • Knows the catering system and what goes on there • Pam Bradford – Personnel Director • Knows the employees that work at the store locations • May know information about employee schedules and scheduling

6. Memo

7. First Class Solutions, Inc.