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The Team

The Team. Welcome to InterContinental Johannesburg O.R. Tambo Airport . Getting to know you. Name Your new role Think back to when you were young – what did you want to be when you grew up? How does this differ to where you are today?. What we will cover today. Welcome Starter Pack

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The Team

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  1. The Team

  2. Welcome to InterContinentalJohannesburg O.R. Tambo Airport

  3. Getting to know you • Name • Your new role • Think back to when you were young – what did you want to be when you grew up? • How does this differ to where you are today? livingTSOGO world - The Team

  4. What we will cover today • Welcome • Starter Pack • The way we work • Tsogo Sun benefits • An Overview of Our Hotel • Tsogo Sun and the Environment • Corporate Social Investment Responsibilities • Walk about the Hotel • Personal Induction and Orientation Experience • Be our Guest livingTSOGO world - The Team

  5. Our Vision and Purpose Our Vision • Our vision is to provide the greatest possible variety of quality Hospitality, Leisure, Gaming and Entertainment experiences at every one of our destinations Our Purpose • Creating great experiences livingTSOGO world - The Team

  6. livingTSOGO Teamwork Service Opportunity Growth Ownership livingTSOGO world - The Team

  7. livingTSOGO TEAMWORK I play my role, we are stronger as a team,creating seamless guest experiences • We work as one team with one goal • We treat everyone with respect and dignity • We motivate and empower each other • We set each other up for success • We communicate openly and honestly with one another livingTSOGO world - The Team

  8. livingTSOGO SERVICE I go the extra mile, we go well beyond expectations and our guests leave with a smile • We make every experience memorable • We engage with our guests and with one another • We listen to our guests and act on their needs • We deliver quality service consistently • We respect and celebrate diversity livingTSOGO world - The Team

  9. livingTSOGO OPPORTUNITY I take every opportunity to be better, we take every opportunity to improve and the guest will choose us at every opportunity • We embrace change • We value learning • We take every opportunity to create great experiences • We constantly look for ways to innovate • We create opportunities for others livingTSOGO world - The Team

  10. livingTSOGO GROWTH I grow as an individual, we grow as a team and our business grows • We grow and develop ourselves • We share our knowledge and skills • We understand our business, our market and our guests • We promote our brand • We constantly look for new ways to grow our business livingTSOGO world - The Team

  11. livingTSOGO OWNERSHIP I am accountable for what I do, what we do affects us all, creating great experiences for our guests • We live, speak and own our brand • We lead by example • We act with integrity • We take pride in and responsibility for all our actions • We make a difference in our communities and our environment livingTSOGO world - The Team

  12. SERVICE livingTSOGO world - The Team

  13. HR Documentation • Starter Pack follow up livingTSOGO world - The Team

  14. What’s in it for you? • Pension / Retirement Fund • Beneficiary Nomination Forms • Medical Aid livingTSOGO world - The Team

  15. What’s in it for you? • Annual Leave • Sick Leave • Study Leave • Family Responsibility Leave livingTSOGO world - The Team

  16. What’s in it for you? • Lockers • Corporate wear • Meals • Special rates and benefits in our units livingTSOGO world - The Team

  17. livingTSOGO world - The Team

  18. Tsogo Sun Employee Assistance Programme

  19. Employee Assistance Programme Toll-free: 0800 611 163 ‘Please call me’: 071 119 2463

  20. Who is ICAS? • Extensive experience in the field of Employee Wellness & Behavioural Risk Management • World’s leading provider of organisationally focused employee support services • Independent, impartial, professional & confidential • ICAS provides EWP services to 400 clients in Southern Africa, assisting their 690 000 employees • 12 years of local experience • 22 years internationally

  21. What is the EAP? • Confidential support service • 24-7-365 personal support line • Free • Multilingual • For you and your family • Practical & emotional support • Personal & work-related challenges • Win-win solutions

  22. Telephone Counselling • Call at your convenience • Can remain anonymous • Available to discuss small issues or concerns • There when you need to deal with a crisis • Call is always answered by a professional counsellor • Can be used as often as you need

  23. Face-to-face Counselling • Discuss your concerns with the Telephone Counsellor • The need for F2F is identified • A referral is made to a local counsellor • You will be contacted within 24-48 hours • Short-term counselling is provided • Each case is managed by an ICAS case consultant • If sessions are not attended, counselling will be ended

  24. Typical Counselling Issues • Stress • Relationships • HIV/AIDS • Depression • Trauma • Burnout • Anxiety • Health Issues • Substance Abuse • Family Matters • Conflict • Change • Abuse • Work Issues • Diversity • Bereavement

  25. LifeManagement Services Financial FamilyCare Legal* Marital Law Consumer Law Court Procedure Wills & Estates No Labour Law Parental guidance Medical info Basic resources Educational resources Debt guidance and counselling Basic financial planning *No legal representation will be provided

  26. Financial services Black Listing Credit Bureaus Tax and estate planning Basic Investment Planning Debt Management Garnishee Orders & irregularities Budgeting and Affordability

  27. eCare Services • Online work, life, wellness programme • Includes weekly email, comprehensive website, personal profiling & health risk assessment, print resources, ask-the-doctor, and more. • Confidential • Available to all employees and families. personal profiling & risk assessment weekly email series comprehensive websites updated weekly print resources interactive tools ask the professional

  28. Trauma Intervention The EAP provides support to both employees & employers: • Trauma in the Workplace: • On-site debriefing and counselling • Ongoing support and counselling • Trauma in a Personal Capacity: • Off-site debriefing and counselling • Ongoing support and counselling

  29. HIV Support The EWP provides support to both employees & employers by providing: • Awareness and education • Pre- & post-test counselling • HIV counselling, practical assistance & referral • Support for the families of those affected

  30. The ICAS Reporting System

  31. Confidentiality The EWP service is CONFIDENTIAL unless there is a risk… • Risk to self • Risk to others • Damage to Property (Crime) • Children

  32. Get more out of your EAP with ICAS Social Media ICAS has gone social in a big way. We have created a presence in the social media world on Youtube Twitter, Facebook, LinkedIn and through our own Blog. The focus of ICAS Social is to now keep you informed via your favourite social media channel. We focus on topics such as employee wellness, business related EAP discussions, features your EAP offerings just to mention a few. We encourage you to join our pages to maximise on your EAP and improve your wellness.

  33. Employee Assistance Programme Toll-free: 0800 611 163 ‘Please call me’: 071 119 2463

  34. Thank You

  35. Tip-offs Anonymous® - for the good of everyone • Tip-Offs Anonymous® operates 24 hours a day,365 days a year • FreeCall Number0800 204 699 • Email addresstsogosun@tip-offs.com • Websitewww.tip-offs.com livingTSOGO world - The Team

  36. Tip Offs Anonymous Clip: tip-offs anon livingTSOGO world - The Team

  37. The Way We Work livingTSOGO world - The Team

  38. OPPORTUNITY GROWTH livingTSOGO world - The Team

  39. What We Do for You • Learning and Development • myfuture@tsogosun.com livingTSOGO world - The Team

  40. OWNERSHIP livingTSOGO world - The Team

  41. livingTSOGO world - The Team

  42. Performance • What is the process? • What is the frequency? • How is it measured? livingTSOGO world - The Team

  43. Engagement • Briefings • Meetings • Notice Boards • Road Shows • Intranet • Back of house schedulers • Focus Groups • talkingTSOGO livingTSOGO world - The Team

  44. Our Family of Brands livingTSOGO world - The Team

  45. Hotels Market Segmentation and Brands livingTSOGO world - The Team

  46. Brand Summary - Casinos livingTSOGO world - The Team

  47. TEAMWORK OWNERSHIP livingTSOGO world - The Team

  48. Nodal Focus • Who is in your node? • Who is closest? • Benefits of working nodally livingTSOGO world - The Team

  49. An Overview of Our Hotel • Date built • The inside scoop on our hotel livingTSOGO world - The Team

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