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TRICARE Customer Satisfaction Study: Key Aspects 2008-2010

Analysis of TRICARE user satisfaction ratings from 2008-2010, adjusted for demographics, compared to civilian benchmarks. Data sources and methodology detailed.

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TRICARE Customer Satisfaction Study: Key Aspects 2008-2010

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  1. Customer Reported Experience and Satisfaction with Key Aspects of TRICARE Experience of Care Note: DoD data were derived from the FYs 2008–2010 HCSDB, as of 12/17/2010, and adjusted for age and health status. Ratings are on a 0–10 scale, with “Satisfied” defined as a rating of 8 or better. “All MHS Users” applies to survey respondents in the 50 United States. See Appendix (Methods and Data Sources) for more detailed discussion of the HCSDB methodology. Civilian benchmark is obtained from the NCBD. FY 2008 and part of FY 2009 results are based on questions taken from the CAHPS Version 3.0 Questionnaire and compared with the 2006 NCBD. FY 2010 and part of FY 2009 results are based on questions from the CAHPS Version 4.0 Questionnaire and compared with the 2009 NCBD, the latest benchmark data available. 54

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