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Mark McCrindle is a social researcher with an international following. He is recognised as a leader in tracking emerging issues and researching social trends. As an award winning social researcher and an engaging public speaker, Mark has appeared across many television networks and other media. He is a best-selling author, an influential thought leader, TEDx speaker and Principal of McCrindle Research. His advisory, communications and research company, McCrindle, count among its clients more than 100 of Australia’s largest companies and leading international brands.

Mark’s highly valued research and reports, presented through infographics, data visualisations, videos, media input, resources, and blogs, have developed his regard as an expert demographer, futurist and social commentator.

Mark brings a fresh approach to his research based boardroom briefings, executive workshops, strategy sessions and keynotes. Armed with the latest findings and presented in a customised and innovative way, Mark is an in-demand communicator.

Mark McCrindle, BSc (Psychology), MA, is the author of three books on emerging trends and social change. The ABC of XYZ: Understanding the Global Generations, Word Up: A Lexicon and Guide to Communication in the 21st Century and The Power of Good.

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slide1

SOCIAL RESEARCHER

DEMOGRAPHER

TRENDS ANALYST

Conference keynote presentations • Executive strategy workshops

Boardroom briefing sessions • Professional development seminars

TM

slide2

INTERNATIONALLY

ACCLAIMED PRESENTER

Mark was absolutely wonderful

– his topic was spot on ... good,

meaty, relevant content, engaging,

direct and funny – everything you

want in a speaker!

Real Estate Leadership Forum

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide3

MEDIA

COMMENTATOR

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide4

RESEARCH-BASED

FUTURIST

Mark brings a fresh approach to his research

based boardroom briefings, executive workshops,

strategy sessions and keynotes. Armed with the

latest findings and presented in a customised and

innovative way, Mark is an in-demand communicator.

Mark McCrindle is a social researcher with

an international following. He is recognised

as a leader in tracking emerging issues and

researching social trends. As an award winning

social researcher and an engaging public speaker,

Mark has appeared across many television

networks and other media. He is a best-selling

author, an influential thought leader, TEDx

speaker and Principal of McCrindle Research. His

advisory, communications and research company,

McCrindle, count among its clients more than

100 of Australia’s largest companies and leading

international brands.

Mark McCrindle, BSc (Psychology), MA, is the author

of three books on emerging trends and social

change. The ABC of XYZ: Understanding the Global

Generations, Word Up: A Lexicon and Guide to

Communication in the 21st Century and The Power

of Good.

Mark’s highly valued research and reports,

presented through infographics, data visualisations,

videos, media input, resources, and blogs, have

developed his regard as an expert demographer,

futurist and social commentator.

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide5

EXPERT PRESENTATIONS

MOST REQUESTED TOPIC AREAS

UNDERSTANDING AND ENGAGING WITH

THE EVER CHANGING CUSTOMER

With more choice and change, customers are more diverse and

empowered than ever before. This session will give an overview

of today’s macro segments as well as an overview of the emerging

micro segments and how businesses can analyse and track new

consumer cohorts. In a world of global brands and empowered

customers, Mark will outline the key influences and decision drivers

for today’s consumers.

EMERGING TECHNOLOGIES, NEW

STRATEGIES: TRENDS & TACTICS WITH

SOCIAL MEDIA

In this session, social researcher Mark McCrindle gives an overview

of how to communicate in these message-saturated times. He

reveals the latest research findings into media consumption, the use

of emerging technologies and the key influences on decision-making

today. He will share insights into best practice communication,

maximising retention and how to effectively engage and empower

online communities.

CHANGING TIMES, EMERGING TRENDS

This session gives an analysis of our fast moving times and a

snapshot of the key trends redefining our society. It will deliver

an overview of the changes and insights to help organisations not

just respond to the trends but to shape them. From technological

trends to demographic shifts, from social change to generational

transitions, this session will define and strategically respond to each

of these mega-trends.

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide6

EXPERT PRESENTATIONS

MOST REQUESTED TOPIC AREAS

A DEMOGRAPHIC SNAPSHOT OF

AUSTRALIA: NOW AND TOWARDS 2020

AU ST R A L I A’ S P O P U L AT I O N M A P

‘000

4,488

4,375

2,207

1,995

1,283

623

433

429

324

301

291

208

186

182

149

124

115

100

93

88

87

86

82

76

71

69

55

52

50

49

#

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

CITY

SYDNEY

MELBOURNE

BRISBANE

PERTH

ADELAIDE

Gold Coast

Newcastle

ACT/CANBERRA

Central Coast

Sunshine Coast

Wollongong

HOBART

Geelong

Townsville

Cairns

DARWIN

Toowoomba

Ballarat

Bendigo

Albury/Wodonga

Mackay

Launceston

Rockhampton

Bunbury

Bundaberg

Coffs Harbour

Wagga Wagga

Hervey Bay

Mildura

Shepparton

16

Today: 5.8%

WA

3.1%

15

Today: 0.72 million

NT

0.25m

(1.0%)

To engage with people and connect with communities, we need to

understand the data and the demographics. Population analysis

tells a fascinating story of Australia today and reveals clear trend

lines. In this session, Mark uses the latest demographic data to

give a snapshot of the changes, the trends, the challenges and the

opportunities for your brand, organisation and sector.

VIC

1.9%

QLD

4.77m

(20.1%)

WA

2.59m

(10.9%)

QLD

1.8%

SA

1.71m

(7.2%)

NSW

7.55m

(31.9%)

NT

1.8%

11

ACT

1.6%

ACT

0.43m

(1.8%)

Today: 23.7 million

NSW

1.5%

World Today: 1.1%

TAS

0.52m

(2.2%)

Births: 310,600

Natural increase: 164,400

Deaths: 146,200

9.1 million (2.6 people/household)

SA

0.9%

Arrivals: 511,600

Net overseas migration: 241,000

Departures: 270,600

12

TAS: 0.2%

THE FUTURE FORUM

This turbo charged session provides a strategic analysis of the

key trends shaping the future and presents research based

scenarios to equip teams to thrive amidst the shifts. Based on a

top line environmental scan and an overview of the mega-trends

influencing business, society and customers, these strategy forums

use interactive voting technology to rank the issues by priority. From

boards to executive committees, from industry leadership panels

to stakeholder sessions, Mark McCrindle and the McCrindle team

have delivered in-house or conference workshop sessions of the

renowned Future Forum.

UNDERSTANDING AND ENGAGING WITH

GENERATION Z

Today’s generation of teenagers and children are the first generation

to be wholly shaped in the 21st Century and so are our first truly

digitally integrated, wirelessly connected, global generation.

However they are more than just students; within the next decade

they will comprise over 1 in 4 of our workforce and they are currently

consumers with customer influence well beyond their economic

footprint. This session will equip teachers, trainers and employers

with the knowledge and skills to engage this post-literate, multimodal

and tech-savvy generation.

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide7

EXPERT PRESENTATIONS

MOST REQUESTED TOPIC AREAS

LEADING TIMES IN CHANGING TIMES:

RECRUITING, RETAINING & MOTIVATING

DIVERSE GENERATIONS

In a world of flat structures and consultative practices, coaching and

mentoring has replaced commanding and controlling. This session

delivers the latest findings on how to effectively motivate and lead

teams in these 21st Century times. It provides an overview of the best

HR practices for today: from attraction and engagement strategies

to management practices that connect with an intergenerational

workforce.

COMMUNICATION SKILLS FOR THE

21ST CENTURY

In our message-saturated society, getting effective cut-through,

engagement and response is a critical challenge. This session will

teach and model effective communication based on an understanding

of the influence patterns of today’s audiences and strategies to best

connect. Mark will analyse the visual, social, global and relational

aspects of communication today and how workplace communication,

public messaging, branding and business communications can

effectively respond.

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide8

TRACKING

THE TRENDS

• Transitioning households,

redefined families: engaging

with modern Australians.

• 21st Century Australia

defined: how we see

ourselves.

Social

Trends

• The transformation of 21st

Century communities: from

schools and workplaces to

shops

and suburbs.

• The big social

trends redefining Australia.

• The regions and the big cities:

the implications of urbanisation,

seachange and treechange.

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide9

TRACKING

THE TRENDS

• Understanding today’s

key customer segments.

• Building loyalty in

brand-fickle times:

retention strategies.

Customer

Changes

• From Baby Boomers to

Generations Y and Z:

engaging with emerging

consumers.

• Effective communication

in a message saturated market.

• From global brands to online

channels: what we buy and why.

• Tweens, Downagers, Urban

Nexters and Silver Stylers: the

implications of demographic

• Couples, young families and

the new baby boom.

Demographic

Shifts

• Redefined lifestages, emerging

lifestyles: demographic and

psychographic trends.

change.

• Implications of the ageing

population and the ageing

workforce.

• Tracking the key

trends: population

shifts, increased

longevity, cultural

diversity.

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide10

TRACKING

THE TRENDS

• Developing organisational

culture and enhancing the

engagement climate.

• The resilient organisation:

managing teams in

uncertain times.

Organisational

Change

buy in and effective management.

• Driving productivity

gains through staff

• Leading people

while managing

tasks: being both

a positional and

relational leader.

• Effective internal

communications: gaining alignment

to values and commitment to vision.

• An environmental scan:

political, economic, social,

technological, environmental

and legislative trends.

• Communication and

media trends: from

social media to digital

advertising, analysis of

the changes.

Future

Forecasts

• Foresight planning:

the workforce and

customers of 2020.

• Trends to 2030:

insights and strategy

for the decade ahead.

• Observing the trends,

understanding the changes,

responding to the shifts.

2016

2020

2030

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide11

KEYNOTE &

RESEARCH PACK

and build anticipation for the findings that Mark will

present. It’s a cost effective way to conduct robust

research and have the results communicated through

visually engaging means such as visual infographics

and an engaging keynote or workshop.

If you’ve invited Mark as a keynote speaker to provide

social analysis of the nation, why not allow McCrindle

Research to take the pulse of your organisation?

McCrindle Research can conduct surveys across

your staff, customers or any other key stakeholder

group to gain insights on any given issue. McCrindle

will conduct the research in the lead up to your event

which will enhance the interest of your attendees

Thank you for your

well structured,

entertaining and

informative session.

SIX SIMPLE STEPS

TO A SUCCESSFUL EVENT

Date check:For more information or to check

the availability of a date you may have in mind, please

email us at info@mccrindle.com.au or call the office on

02 8824 3422.

Confirmation: Once you have decided on your date and

Mark as a speaker, we will send you a booking confirmation form

for you to confirm all of the details.

Briefing: We will then arrange a briefing with your event

organiser and Mark so that the topic and his presentation can be

specifically prepared to meet your objectives.

Research:If specific research has been requested as part of

this booking, we will conduct the research, analyse the results

and prepare the findings ready for the event.

Travel bookings: We will, in liaison with you, arrange

any necessary travel and accommodation bookings and

conduct a final briefing with the event organiser if required.

Debrief & invoice: After the completion of the

event and any associated research project, we will

touch base for any final feedback or briefing

requested and send you the invoice for the

agreed amount.

Asteron

1

2

3

4

5

6

Overwhelmingly

positive feedback.

LANDCOM

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide12

KEYNOTE &

RESEARCH PACK

outstanding

presentation...

Recent Research

& Speaking Pack

fresh & engaging, & our

delegates commented on its

clients

high standard...

overwhelmingly positive.

Retirement Villages Association – NZ

Food Karma:feeling great or gross,

as a result of what one eats

Because Active Balance is the

ultimate in Good Food Karma

GET YOUR OWN SCORE

& FOOD PERSONALITY!

?

Visit www.goodfoodkarmaindex.com.au

T H E AG E D CA R E P U Z Z L E

VS

DEMAND

VS

BY STATE

SUPPLY

70

73

The Northern Territory has the highest

take away turnover in Australia per person

Western Australia shells out the

most for health juices and drinks

GROWING POPULATION

AUSTRALIAN | 65+ POPULATION

DECLINING WORKFORCE RATIO

RATIO OF WORKERS : RETIRED COUPLE

Queensland is the superfood capital,

spending more on superfoods per

capita than any other state

GROWING

Aus Population (’000,000) 1

Aus Population Growth Rate

KEY:

1995

TODAY

2025

Women are willing to travel 1km further

on average than men for a fast food fix

and 5km further for health food

DECLINING (revenues)

From 2018-19 onwards, when revenue

exceeds spending by around 1.6% of

GDP, ageing and health pressures are

projected to lead to a gradual

deterioration in government finances.7

DE CLININGSUPPLY

G ROWINGDE MAND

75

TAS

SHRINKING

Household Types 12

23%

24%

26%

RISING (costs)

Health expenditure as % of GDP 8

Total Public Health Expenditure ($ billion)

7.3%

9.5%

42

140

1970

PER

73%

72%

70%

4%

4%

4%

11.1%

218

74

SA

18.1

+1.1%

23.5

+1.8%

28.8

+1.8%

1984

TODAY

Men are more likely to be on a first-name

basis with those at their local takeaway

(23%) than women (13%)

DEMANDING (consumers)

742,000

pharmacies

PER DAY

New South Welshmen are

4 times more willing than

Queenslanders to do

something illegal for cake

15.6m | 1.58m

23.6m | 3.45m

Net Overseas Migration (’000) 2

107

241

371

2010

By 2025: GDP China + GDP India > Total GDP of G79

71

PER

WA

Family

One-person

Group

Medicines dispensed by community

MOVING

71

QLD

2050

AGEING

Median Age 3

342,000

In a lifetime...13

PER

People visit a GP

Sydneysiders post about

junk food 40% more than

Melbournites

Life Expectancy 4

Women are more likely to avoid late-night

takeaway than men, with 3 in 5 (61%) avoiding

it at all costs compared to 51% of men

hospitals 10

PER DAY

South Australians are most

likely to be on a first name

basis with their local

takeaway guy

2024

17

jobs

5

2044

15

homes

People visit an emergency

department at larger public

17,000

PER DAY

33.7

37.3

38.7

careers

71

VIC

28.3m | 4.76m

38.7m | 7.75m

AGEING WORKERS

MEDIAN AGE IN WORKFORCE SECTORS

% of Housing Tenure 14

30%

31%

31%

Consumer preferences are likely to

change and demand for high-quality

health services will grow 11

45%

33%

22%

Fully owned

25%

36%

75

75

81

80

84

84

87

Tasmania has Australia’s

highest Good Food Karma

with a score of 75

% of Aus Population Born Overseas 5

22.1%

AGEING SOCIETY

MEDIAN AGE

47%

Mortgage

70

NSW

DIVERSIFYING

Health

Rented

Men use more toilet paper than women

at an average of 9.7 squares per use

compared to 7.3 squares for women

ECONOMICALLY

Education

ABC

Construction

DEMOGRAPHICALLY

REDEFINING

27.7%

31.2%

Community

Aged Care

40.0

Median Age of First Marriage 15

38.0

37.3

Finance

30.5

1984 TODAY 2024 2044

30

28

33

Median Age of Parents (New Births) 16

Top 5 Source Countries 6

United Kingdom

New Zealand

Italy

Vietnam

Greece

SOCIALLY

BY GENERATION

Residential

Aged Care

United Kingdom

New Zealand

China

India

Italy

27

25

32

Retail

ENVIRONMENTAL SCAN

of the

More women than men admit to

unbuttoning their pants so they

can eat more

HEALTH

LANDSCAPE

2025

INCREASED LONGEVITY

LIFE EXPECTANCY AT BIRTH

29

33

31

34

Gen Y

Aged 20-34

Gen X

Aged 35-49

Boomers

Aged 50-68

Builders

Aged 69+

75

78

66

68

32

31

33.4

37.3 38.5

41.1 42.1

48.0 50.0

AGE

1984

TODAY

2024

2044

65%

75.8

82.1

84.9

90.4

TECHNOLOGICALLY

GENERATIONALLY

75+

ADAPTING

% of Australians who

use a smartphone 17

2011

2012

Smartphone take-up 18

UAE

South Korea

Saudi Arabia

Singapore

Norway

Australia

6

SPENDING

Mean Household Net Worth ($’000) 28

1

2

3

4

5

MASS RETIREMENT

RETIRING AGED CARE WORKFORCE

240,445WORKERS IN THE

HALFTHE WORKFORCE WILL BE

Australia’s Good Food Karma

0

2,000

2013

1,500

1,000

37%

50%

AGED CARE SECTOR

500

POPULATION PYRAMIDS

AGE VS. POPULATION (THOUSANDS)

Facebook

China

India

Twitter

USA

Indonesia

Brazil

Pakistan

Nigeria

Instagram

10

INTERACTING

25-34

35-44

45-54

AGE GROUP

55-64

65-74

OF RETIREMENT AGE IN...

Top 10 Populations (’000,000) 20

1

2

3

4

5

6

7

8

9

ENVIRONMENTALLY

LEADING

Intergenerational Leadership Transfer 29

Experienced...

Generation

1,400

1,360

1,240

646

318

247

202

186

173

152

1 5

PEOPLE IN THE

WORLD OWN A

SMARTPHONE 19

CHANGING

IN

15

yrs

Leadership Styles

Australian annual avg. daily mean

temperatures have increased by 0.9 °C

since 1910.

Temperatures are projected to rise by

1.0 to 5.0 °C by 2070. 23

Builders

Authoritarian

Commanders

Boomers

Commanding

Thinkers

Gen X

Co-ordinating

Doers

Heat Stress

UV Radiation -

Melanoma Deaths25

Gen Y

Empowering

Collaborators

THIS EQUATES TO...

By the 2050s, global heat

events that would currently

occur only once every 20

years are predicted to occur

on average every 2 – 5 years. 24

Gen Z

Inspiring

Co-creators

8,015RETIREES

FAREWELL!

ACCELERATING

WORKING

% of Workforce by Generation 30

18%

46%

34%

2%

0%

2%

PER YEAR

Replacement organs, such as kidneys

and livers, could be developed by 2030. 21

940

1,515

2,025

1%

34%

42%

21%

0%

13%

34%

30%

23%

2,500,000,000,000,000,000

CONVERGING

DENSIFYING

By 2025, an additional 4.5 million

Australians are projected to live in

capital cities.

75% of Australians live in cities with

populations of over 100,000 people. 27

85+ POPULATION

are created every day. 22

2.5 quintillion bytes of data

In 2013, 334 disasters from natural

hazards were recorded in 109 countries,

causing more than 22,600 deaths,

affecting 96 million people, and leaving

US $118 billion in economic damages. 26

90% of the world’s data has been

created in the last 2 years alone. 22

90%

668FAREWELL LUNCHES/MTH.

FOR THE NEXT 15 YRS

2024

1984

TODAY

SOURCES

601,815

5x as many

120,862

455,390

4x as many

1-6.

7.

8, 10.

9, 11.

12.

13-16.

17.

18.

19.

20.

ABS

Australian Government Treasury

AIHW

Australian Government, Australia in the Asian Century

AIFS

ABS

Ipsos and Google Research

Google

BI Intelligence

CIA Factbook, Statistics Brain

21, 27.

US National Intelligence Council,

Global Trends 2030: Alternate Worlds

IBM

CSIRO and Bureau of Meteorology

IPCC

ABS

CRED

ABS

McCrindle Research

ABS

INFOGRAPHIC BY

BROUGHT TO YOU BY

22.

23.

24.

25.

26.

28.

29.

30.

MASS RECRUITMENT

+

TO KEEP THE CURRENT RATIO OF AGED

CARE WORKERS TO PEOPLE AGED 85+

77,976WORKERS IN THE

THIS EQUATES TO...

650/MONTH

REPLACING THE

RETIRING STAFF

2044

WE NEED

TO ADD

1,655,997

14x as many

NEXT 10 YEARS

A RECRUITMENT

GOAL OF

LETTERS FROM THE QUEEN

No. OF AUSTRALIANS TURNING 100 (CALENDAR YR)

+

40

1952*

TODAY

2024

2044

100

GROWING NEED

2643

4885

IN THE NEXT 30 YEARS AUSTRALIA WILL HAVE

+1,200,000

MORE PEOPLE

AGED 85+

18567

*The year Queen Elizabeth II became sovereign

THE AVERAGE OLDER AUSTRALIAN WILL LIVE

5 YRSLONGER

THIS EQUATES TO...

THAN TODAY

SPONSORED BY

INFOGRAPHIC BY

POWERED BY

6,000,000YEARS

AN

EXTRA

OF CARE

mccrindle.com.au

researchvisualisation.com

© McCrindle, Community Services & Health Industry Skills Council

cshisc.com.au

Source: ABS, McCrindle

...Concise and well delivered. The detail in the

statistics were excellent and Mark had obviously

taken the time to tailor the presentations to understand

our industry.

Golf Management Australia

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide13

KEYNOTE &

RESEARCH PACK

Recent corporate

clients

Spot on, really relevant

and well tailored

to our event.

SLSA (Surf Lifesaving)

Mark’s presentation was enjoyed

by all. In fact, it has been said

that Mark has set the benchmark

for all future speakers!

IRT (Illawarra Retirement Trust)

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide14

KEYNOTE &

RESEARCH PACK

1

2

3

4

An initial briefing meeting with your

team to find the key areas of research.

A methodologically robust online survey

of up to 1,000 Australians and/or focus

groups.

A keynote presentation by Mark McCrindle

with the results from the survey delivered

to delegates.

Availability for commentary on the

results for internal or external

publications or further strategy

sessions.

Mark was fantastic -

feedback from his session

has been excellent and he kept the

group engaged for the entire 2 hour period. He did a

lot of pre-work for us and really tailored the program

to meet our conference objectives. All his efforts were

much appreciated.

Macquarie Bank

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide15

KEYNOTE &

RESEARCH PACK

Recent not-for-profit &

government clients

Brilliant

presentation,

useful application

of data. Excellent

content and

outstanding

delivery.

ADAPE Australasia

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

slide16

PUBLICATIONS

“The ABC of XYZ is a rollicking journey across time, generations and values that

has been forensically dissected by one of the best social analysts in Australia.”

Bernard Salt, Demographer & columnist; Partner, KPMG

The ABC of XYZ: Understanding the Global Generations by Mark McCrindle, with

Emily Wolfinger. 238 pages. Published by UNSW Press, 2011. RRP $30.00

From explaining the labels and quantifying the numbers to outlining the definitive

events of each generation, the best-selling The ABC of XYZ is a comprehensive

and fascinating look at the generations.

“Mark McCrindle deserves a medal. Mapless, he’s entered the alien terrains of

text-speak, web slang, Gen-Z dialect, among other domains, and returned with

a guidebook should we ever lose our way.”

David Astle, Co-host of Letters and Numbers (SBS TV),

columnist and crossword compiler

Word Up: A Lexicon and Guide to Communication in the 21st Century by Mark

McCrindle. 208 pages. Published by Halstead Press, 2011. RRP $30.00

A fascinating insight into how English changes, a quirky look at yout slang

today, and a window into the minds of the different generations.

“This book provides many examples of the power of doing good works, the

betterment conferred in so many different ways and, on occasions, leading to

the saving of lives.”

Tim Fischer AC, Former Deputy Prime Minister

The Power of Good: True stories of great kindness from total strangers by Mark

McCrindle. 232 pages. Published by Hybrid Publishers, 2011. RRP $24.95

Seventy short, heart-warming stories of acts of kindness by strangers

with contributions by prominent Australians, including Jean Kittson, Peter

FitzSimons, Tracy Spicer, Father Chris Riley, and many others.

T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

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T +61 2 8824 3422 E info@mccrindle.com.au W markmccrindle.com

hand from young consumers you have researched.

Your delivery was relevant and focussed, and

provided us with an opportunity to hear first

Toyota Australia