1 / 14

EFFECTIVE COMMUNICATION AND THE NURSING PROCESS

EFFECTIVE COMMUNICATION AND THE NURSING PROCESS. COMMUNUCATION. the exchange of information a vital part of everyday life. PURPOSES OF COMMUNICATION. to inquire to inform to persuade to develop rapport. COMMUNICATION GOALS. Obtain useful information

Download Presentation

EFFECTIVE COMMUNICATION AND THE NURSING PROCESS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. EFFECTIVE COMMUNICATIONAND THE NURSING PROCESS

  2. COMMUNUCATION • the exchange of information • a vital part of everyday life

  3. PURPOSES OF COMMUNICATION • to inquire • to inform • to persuade • to develop rapport

  4. COMMUNICATION GOALS • Obtain useful information • Facilitate patient understanding • Provide information and problem-solving skills • Encourage acceptance of responsibility • Foster independence • Relieve stress • Develop trust

  5. COMMUNICATION IN NURSING Nurses communicate when: • assessing patient needs • planning care • implementing care • evaluating care

  6. Effective Communication Requires: • a caring and respectful attitude • being an expert listener • maintaining confidentiality • being considerate and courteous • preserving self-respect • aiming for understanding

  7. Effective Communication: the 6 “Cs” • Clear • Complete • Concise • Consistent • Correct • Courteous

  8. THE HELPING RELATIONSHIP The helper demonstrates: • caring • hope • sensitivity • empathy • unconditional positive regard • empowerment

  9. CHARACTERISTICS OF THE HELPING RELATIONSHIP • focused on the needs of the patient • goal-oriented and purposeful • time limited

  10. PHASES OF THE HELPING RELATIONSHIP • Orientation Phase • Working Phase • Termination Phase

  11. ORIENTATION PHASE • “getting to know you” phase • sets tone • introductions • explain roles • agreement reached on goals/contract • trust develops gradually

  12. WORKING PHASE • identification of the problem(s) • nurse models and teaches effective problem-solving skills • patient diligently practices these skills • the overall goal is facilitating growth and change through use of the nursing process • A- assessment • P- planning • I- intervention • E- evaluation

  13. TERMINATION PHASE • review and summary of goals met/unmet • acknowledging feelings about termination • ideally results in resolution of the identified problem(s)

  14. Throughout all these phases, the patient is wanting to know “what changes do I need to make in my life, and how will I cope with these changes.”

More Related